GenAI Tips & Tricks
Tone of Voice
With the tone of voice you cannot decide WHAT answer GenAI will give you. However, it does allow you to define HOW those answers are formulated. The information you provide in the tone of voice is part of a bigger prompt CM does to the connected Large Language Model (LLM).
Tips:
- You can request GenAI to give answers in X lines/words.
- Only use 1 language in your tone of voice. Consistency is key.
- English is currently the best language to use. LLM's are currently trained with English as their first language. This is why English prompts usually work best.
- Generative AI is open to interpretation. The more you leave open to interpretation, the more your AI will do it's own interpretation.
- Less instruction leads to more consistency
- Be concrete with prompts. Always describe exactly what to do.
ℹ️ A factually correct answer will always weigh heavier than the requested tone of voice (if this conflicts).
Prompting
Generative AI autonomously determines its responses, leading to variations in answers. However, you can influence your AI Assistant for more tailored responses by offering precise instructions. There is no absolute "right" or "wrong" in your prompts.
Examples:
Okay Prompt | Improved Prompt |
Always say 'you' | Consistently address the customer using 'you' |
Use a cool tone | Maintain a youthful and hip tone in all responses |
Give a short response | Limit responses to a maximum of two sentences |
Use emojis | Incorporate an (animal) emoji at the conclusion of each response |
Adding Sources
CM.com's Gen AI offers you two ways of adding sources. You can upload documents or you can use the web crawler.
Documents
To achieve maximum value from you uploaded documents into knowledge, make sure you format your documentation as shown below:
- Blocks of text of no more than 400 words.
- You don’t have to use “Question” and “Answer”. AI doesn’t use this.
- Split your topics by 2 white lines (press [ENTER] on your keyboard). For example:
TOPIC 1 QUESTION ANSWER ETC
[ENTER]
[ENTER]
TOPIC 2 QUESTION ANSWER ETC
Crawler
- The best source for high quality answers is naturally written text. That’s why product text like “Color: Black” doesn’t work as well.
- The crawler can crawl up to 48 hours in one go. If it takes longer, please send a ticket to support.
ℹ️ The structure of some websites is not suitable for Generative AI. To make sure your website fits our model, test in a demo environment to see if the crawler gets stuck somewhere.
