The Knowledge tab brings you to another Generative AI feature. Adding Knowledge reduces the time it will take you to set up your chatbot by allowing Generative AI to generate responses towards your end user based on the tone of voice, resources and input it receives.

If you would like to have access to this feature, please contact your account manager.

Tone of Voice

By setting tone of voice, you will be able to guide the AI in generating responses that align with your predefined guidelines. Without a tone of voice, the style of the answers would be written in a random style. You can set the tone of voice in the Settings.

Resources

The following resources for Generative AI knowledge can be added:

• Files: Upload a .pdf or JSON file with a file size limit of 25MB
• Web Crawler: Add a URL from your website to enable web crawling
• Articles: Articles marked as FAQ's will automatically be added to your knowledge after synchronization.

Sync

After you have set the tone of voice and added resources, you can synchronize your knowledge base. When a data sync starts it can take a while depending on the amount of data. Only one training can happen at any given time.