Knowledge Center next icon Adding Resources
Apr 18, 2024
2 minutes read

Adding Resources

Resources can be added to GenAI's knowledge in the Knowledge screen via the web crawler and via files.

Web crawler

You can upload a web page by clicking the + button, choosing resource type 'Add web-crawler' and including the URL(s) from your website.

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  • If you want to crawl multiple subpages, you can use a wildcard (*). E.g. https://desk.company.com/solutions* will crawl all subpages underneath the solutions page.
  • You can also exclude certain web pages from being crawled using the Web Crawler Blacklist on the Profile Settings screen

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  • Note that the crawler can crawl up to 48 hours in one go
  • The best source for high quality answers is naturally written text. That’s why product text like “Color: Black” doesn’t work as well.

Files

You can upload a PDF or JSON file by clicking the + button and choosing resource type ' Upload file'. Note that there is a file size limit of 25MB.

  • PDF
    • PDF files can have any format, i.e. they don't have to use a Question/Answer format.
    • Text, list and tables can be read in, but pictures are not supported currently.
    • To achieve maximum value from you uploaded documents into knowledge, it is best to use blocks of text of no more than 400 words, and to split blocks/topics with 2 white lines/enters.
  • JSON
    • JSON files should have the following format:
JSON Format

[

  {

    "trigger": "…",

    "content": "…"

  }

]

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Please note that while it is possible to upload a file that contains multiple languages, this is not recommended, as it may lead to loss of information.


Video

Below you can find a video on the Knowledge and Settings sections within GenAI.

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