Sep 01, 2022
1 minute read

S​earch

I​ntroduction

W​hen using the search on the MSC dashboard you can sometimes get results that just are not what you were looking for, using search operators enhances the probability of finding the results you are looking for.

R​esolution:

+​ sign:

e​xample: complaint + product

D​isplays results where both the word complaint and product are mentioned.

|​ sign:

e​xample: complaint | delivery

D​isplays results where either complaint or delivery are mentioned.

-​ sign:

e​xample: warranty - expired

D​isplays results where warranty is mentioned but expired is not.

*​ sign:

e​xample: deliver*

D​isplays results where a word contains deliver, followed by any combination of letters.

" "​ sign:

e​xample: "delivery product X"

D​isplays results where the words are found in the exact order as entered into the search, the combination of words in a different order will be excluded.

( )​ sign:

e​xample: complaint + (delivery | product)

D​isplays results where complaint is mentioned in combination with either delivery or product are mentioned.

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