Native voice browser settings
Intro
On this card we will explain the browser settings that need to be set up in order to have a seamless experience using Native Voice in Mobile Service Cloud.
Products
Native Voice
Mobile Service Cloud
Browser settings
To get you started with a seamless experience using Native Voice, some browser settings should be set in advance:
To get you started with a seamless experience using Native Voice, some browser settings should be set in advance:
make sure you hear sounds played by your browser
allow your browser to use your microphone
allow your browser to display desktop notifications
In the sections below, you are presented with an overview of how to apply the right settings per browser (Chrome, Firefox and Edge)
Make sure you hear sounds played by your browser
Open your browser of choice
Navigate to youtube
Play any video and make sure you hear the sound of the video
If you don't hear any sounds, check if your speaker/headphones are muted or check the sound-settings of your OS.
Allow your browser to use your microphone
By default all modern browsers block access to your microphone. To be able to talk to your customers, acces to your microphone must be allowed (per website). To do so, take the following steps:
Chrome
Go to https://app.robinhq.com/ in Chrome
Click the lock-button in the address-bar
Open Site-settings
In the dropdown next to Microphone, select Allow
Edge
Go to https://app.robinhq.com/ in Edge
Click the lock-button in the address-bar
Open Site-settings
In the dropdown next to Microphone, select Allow
Firefox
Go to https://app.robinhq.com/ in Firefox
Make an inbound call and make sure it's routed to you and you see the toast
- Click Accept in the toast
Wait for the conversation to open in the App
In the popup that opens
select your microphone device
check Remember this decision
click Allow
Allow your browser to display desktop notifications
All modern browsers support desktop notifications. Desktop notifications are messages that are displayed outside the browser as an overlay on top of all your opened windows. This makes it possible to notify users of some event that happens in a WebApp while it's minimized or behind other windows on your screen. We use these desktop-notifications to notify you about an incoming call when the App isn't visible or doesn't have focus. The below image shows an example of such a notification:
By default browsers will ask you to allow or block desktop-notification (per website!). You specifically need to allow these notifications. To do so, take the following steps:
Chrome
Go to https://app.robinhq.com/ in Chrome
Click the lock-button in the address-bar
Open Site-settings
In the dropdown next to Notifications, select Allow
Edge
Go to https://app.robinhq.com/ in Edge
Click the lock-button in the address-bar
Open Site-settings
In the dropdown next to Notifications, select Allow
Firefox
Go to https://app.robinhq.com/ in Firefox
In the address-bar click the Notifications-button
- Click Allow
