Product

• Mobile Service Cloud

Resolution

There are different roles that can be assigned to users within Customer Contact. Hereby an overview of the different roles.

- Administrator: Is allowed do adjust the configuration of the Customer Contact environment and answer any conversation. Takes up a seat.

- Agent: Is allowed to answer any conversation, but is only allowed to view the settings/configuration of the Customer Contact environment (not the statistics). Takes up a seat.

- Watcher: Is only allowed to read conversations. Does not take up a seat.

- Disabled: Is not able to access the Customer Contact environment. Does not take up a seat.