Whether you're connecting customers to their dream car or to the right breakdown driver, we have the tools to make it happen.
Automotive
of drivers would buy a car online without taking a test drive (Peter Vardy 2019/20)
the number of dealership visits before a purchase – down from 8 before COVID-19 (CarWow)
have either organised car finance online or would like to in the near future (Autotrader 2020)
Machine 2 Machine connections anticipated in the automotive sector by 2022 (Gartner)
The automotive industry is becoming part of today’s experience economy with customers expecting more. Car dealerships need to create positive customer experiences to remain competitive.
Vehicle breakdowns are frustrating and stressful for stranded customers. Help relieve pressure with regular updates and personal communication to put your customers mind at ease.
Customers want to enjoy their whole journey. From booking a hire car to dropping it off, ensure your company is available 24/7, on any channel, to answers questions quickly and resolve any issues.
In the digital world consumers are driven by personalisation and the latest technology. Ensure you can provide vehicles with solutions that offer a personalised and efficient service to the drivers.
Our SMS infrastructure enables advanced data exchange from connected vehicles.
Signing documents can be done virtually thanks to our approved Sign solution.
Our complete end-to-end payments solution works with all major payment methods.
Our solution allows you to speak to customers on their preferred channel.
With the right software you can answer all of your customers questions.
When you make yourself available to your customers, you give them more opportunities to talk to you.
And the more they talk to you, the more opportunities you have to make a difference to their day. Customer retention is easy when you can make a measurable difference to your customers' day.
Speak to an expertBrands want to create superior experiences for their users. This means collecting data across various systems to create 360 degree profiles of their customers and consistently deliver the best products. This can include transactional, behavioural and even third party data.
In the automotive world, as infotainment systems become more common in consumer cars, car manufacturers also need to be able to collect this data and use it to understand their customers better. This data can then be fed into a Customer Data Platform (CDP) to later guide personalised content and product strategies.
Learn moreOmnichannel customer engagement solution for companies that want to start conversations with people, not profiles.
All-in-one customer service software that delivers superior experiences for customers, and increases happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not bother, because what they need to say is too complicated, too urgent, or too important to type. By the time they pick up the phone, they are already a little frustrated and already invested in getting an answer. The next three minutes will shape how they feel about your business more than any chat ever could. That is who voice AI is talking to. And most voice AI is not built with that person in mind.
WhatsApp is rolling out one of its most-requested privacy features: usernames. Starting June 2026, your customers will be able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
A contemplation on CM.com in the era of AI agents.
Just when you think you’ve cracked it, the world of events spins on its axis again. Algorithms change, marketing tactics become overused so as to lose their effectiveness, and new tech comes to the market bringing with it a glut of opportunities. The choice is clear: adapt or fall behind. Instead of doing the obligatory five event trends to look out for in 2025 yawn-fest, we’re giving you 25 of-the-moment tactics for growing your event. Each has been crowd-sourced from the CM Live team, who spend their days talking to promoters and making sense of the new trends and technology that emerge. Keep an eye on 3, 7 and 15 in particular.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.
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