Automotive
of drivers would buy a car online without taking a test drive (Peter Vardy 2019/20)
the number of dealership visits before a purchase – down from 8 before COVID-19 (CarWow)
have either organised car finance online or would like to in the near future (Autotrader 2020)
Machine 2 Machine connections anticipated in the automotive sector by 2022 (Gartner)
The automotive industry is becoming part of today’s experience economy with customers expecting more. Car dealerships need to create positive customer experiences to remain competitive.
Vehicle breakdowns are frustrating and stressful for stranded customers. Help relieve pressure with regular updates and personal communication to put your customers mind at ease.
Customers want to enjoy their whole journey. From booking a hire car to dropping it off, ensure your company is available 24/7, on any channel, to answers questions quickly and resolve any issues.
In the digital world consumers are driven by personalisation and the latest technology. Ensure you can provide vehicles with solutions that offer a personalised and efficient service to the drivers.
Our SMS infrastructure enables advanced data exchange from connected vehicles.
Signing documents can be done virtually thanks to our approved Sign solution.
Our complete end-to-end payments solution works with all major payment methods.
Our solution allows you to speak to customers on their preferred channel.
With the right software you can answer all of your customers questions.
When you make yourself available to your customers, you give them more opportunities to talk to you.
And the more they talk to you, the more opportunities you have to make a difference to their day. Customer retention is easy when you can make a measurable difference to your customers' day.
Speak to an expertBrands want to create superior experiences for their users. This means collecting data across various systems to create 360 degree profiles of their customers and consistently deliver the best products. This can include transactional, behavioural and even third party data.
In the automotive world, as infotainment systems become more common in consumer cars, car manufacturers also need to be able to collect this data and use it to understand their customers better. This data can then be fed into a Customer Data Platform (CDP) to later guide personalised content and product strategies.
Learn moreOmnichannel customer engagement solution for companies that want to start conversations with people, not profiles.
All-in-one customer service software that delivers superior experiences for customers, and increases happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersMeeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.
In the dynamic landscape of retail and eCommerce, staying relevant through social commerce has never been more challenging. Social media platforms have emerged as indispensable allies for businesses, reshaping how brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of two billion active users globally, 90% of which follow one or more business accounts. Instagram enables them to interact with brands on a more meaningful level.
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.
Black Friday stands out as one of the most anticipated shopping events of the year, with half (51%) of UK adults planning to spend during the Black Friday weekend, higher than the 39% planning to spend in 2022. With this, big and small businesses will strive for maximum exposure. Yet, this task is far from straightforward. Retailers must compete to be visible, overcome high advertising costs, and meet escalating customer expectations to cut through the noise and drive conversion. Moreover, every touchpoint in the customer journey represents a make-or-break opportunity to form relationships and drive transactions or risk losing a consumer’s interest and trust.
Everybody has probably used, or at the very least heard of, Facebook and its communication channel, Facebook Messenger. But did you know that Facebook Messenger can significantly add value to your business? In this blog, we'll explore how you can use this versatile channel to reach your audience.
In recent years, the integration of SMS has played a pivotal role in transforming the Black Friday shopping experience. Retailers and consumers alike have embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.
One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, when it comes to Black Friday, one of the most anticipated shopping events of the year, SMS remains as important as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
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