of drivers would buy a car online without taking a test drive (Peter Vardy 2019/20)
the number of dealership visits before a purchase – down from 8 before COVID-19 (CarWow)
have either organised car finance online or would like to in the near future (Autotrader 2020)
Machine 2 Machine connections anticipated in the automotive sector by 2022 (Gartner)
Fleets are made up of multiple small moving parts. Stay connected and communicate with your whole fleet to maximise efficiency, increase productivity, improve driver safety and monitor vehicle maintenance.
Consumers today expect quick delivery, whether the next day or even the same day. Ensure your customers are kept up to date on their delivery status with communication across all mobile messaging channels.
In the digital world consumers are driven by personalisation and the latest technology. Ensure you can provide vehicles with solutions that offer a personalised and efficient service to the drivers.
Customers want to enjoy their whole journey. From booking a hire car to dropping it off, ensure your company is available 24/7, on any channel, to answers questions quickly and resolve any issues.
Our SMS infrastructure enables advanced data exchange from connected vehicles.
Signing documents can be done virtually thanks to our approved Sign solution.
Our complete end-to-end payments solution works with all major payment methods.
Our solution allows you to speak to customers on their preferred channel.
With the right software you can answer all of your customers questions.
When you make yourself available to your customers, you give them more opportunities to talk to you.
And the more they talk to you, the more opportunities you have to make a difference to their day. Customer retention is easy when you can make a measurable difference to your customers' day.
Brands want to create superior experiences for their users. This means collecting data across various systems to create 360 degree profiles of their customers and consistently deliver the best products. This can include transactional, behavioural and even third party data.
In the automotive world, as infotainment systems become more common in consumer cars, car manufacturers also need to be able to collect this data and use it to understand their customers better. This data can then be fed into a Customer Data Platform (CDP) to later guide personalised content and product strategies.Learn more
SMS keeps drivers connected at all times. The BMW Group uses CM.com's SMS gateway solution for their ConnectedDrive services.
Radius needed to find an efficient way to keep in touch with its increasingly mobile customers, so it chose two-way SMS and WhatsApp to keep its customer service on the right track.
Automation, digitisation, and data analysis enable DHL to improve not only the entire transport and delivery process but also the communication around it.
2.8bn people use mobile messaging channels. How can you choose the best Conversational Channels for you and your customers? Download our guide to discover the pros and cons for each channel today.Download the guide
Omnichannel customer engagement solution for clubs that want to start conversations with people, not profiles.
All-in-one customer service software that delivers superior experiences for fans, and increases customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
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