Voice Platform

2024 April | Voice

Improvement | Added actual call duration to Voice Log for destinations with larger billing increment.

For destinations with a larger billing increment (1/60 or 60/60 etc.), the actual call duration is now shown in Voice Log as part of the Voice Insights App. This allows you to retrieve the actual call duration in your logs and CDRs instead of having to calculate this yourself based on the start and finished time of the call.

Improvement | Fixed issue in FlowBuilder where it was a possible to delete a call flow connected to an active number.

Fixed issue in FlowBuilder where it was a possible to delete a call flow with an active number. This is no longer possible. Before deleting a call flow, please ensure to remove or configure the number to a different flow via ‘Numbers’ in Voice Management.

2024 March | Voice

Improvement | Added Audio Files to Voice Management App

We have moved the Audio Manager to Audio Files as part of the Voice Management App. This way all of your voice configurations are centralized in one application. You can find your Audio Files under Voice Management App. You can also read more about Audio Files on our Developer Documentation.

Improvement | SIP Connectivity configuration

We improved the configuration for SIP Connectivity in the Voice Management App by changing plain IP-addresses to a DNS overview:

This improvement has not changed your current technical configuration with our platforms. Our IP-addresses also remain the same. However, we do encourage you to start using our DNS address instead of plain IP-addresses. This way we can manage redundancy between our platforms while you no longer have to worry about this. You can still use our IP-addresses in your configuration if you wish as shown under "Unable to connect via DNS".

Please ensure to download your latest Techform when you want to whitelist our IP ranges. You can download your Techform via Voice Management under SIP Accounts:

2024 January | Voice

Feature release | Voice SIP Encryption for outbound calls

We have now support SIP over TLS and SRTP for outbound calls. Using our TLS endpoint along with SRTP your connection to our Voice Platform and media will be encrypted. To start using TLS please navigate to the Voice Management App, ensure you configure DNS and select the correct endpoint. We advertise DNS SRV records for TLS for easy configuration. Please download your renewed Techform from the Voice Management App for TLS connection details. In the upcoming weeks we will enable SIP encryption for inbound calls as well.

2023 December | Introducing the Voice Insights App

We are thrilled to unveil our latest addition – the Voice Insights App! Now offering more advanced analytics views and a turbocharged logging performance, this tool is designed to elevate your experience and empower you with comprehensive insights into your voice traffic. While the tool is still in its Beta version, we invite you to be among the first to explore its capabilities by visiting Voice Insights App.

Feature release | Advanced Analytics Views: Gain a deeper understanding of your traffic profile, allowing you to make more informed decisions.

Improvement | Logging Performance: Enjoy a smoother and faster logging experience for seamless interaction with the app.

Seamless Integration: In the upcoming weeks, the new Voice Insights App will seamlessly replace the existing Voice Logging, Analytics, and CDR pages. This consolidation will provide you with a unified platform, ensuring you can effortlessly access and utilize all these powerful features in one centralized location!