Conversational AI Cloud


Use Conversational IVR to create your AI voice assistant and shape customer service experiences in a scalable way.

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A Voicebot Will Help

Improve Service Experience

Make self-service easy. Automation is valued when it's fast and personal; nothing a voicebot cannot offer.

Reduce Waiting Times

An immediate response, 24/7? Yes! No need to wait. Your AI voice assistant can answer calls without any delay.

Increase Productivity

When a voicebot handles routine inbound calls, or does the initial classification, your agents can spend time on valuable tasks.

Give Your Bot a Voice

Consumers are used to calling businesses. They just don't want to wait. With the voicebot technology of Conversational AI Cloud you allow your customers to call and get their questions answered even faster.

Transform your call center with AI & Conversational IVR in an efficient, personal and scalable way. Ensure your customers get the service experience they desire.

What is a voicebot?
Conversational AI Cloud

Benefit From Industry-Leading Technology

The technology in Conversational AI Cloud is used for many successful self-service applications such as chatbots, virtual assistants, and knowledge bases. Use this proven solution to automate your call center with Conversational IVR.

With our Voice Solutions, you can actually give your bot a voice. Your voicebot uses the same input as a chatbot. Using one database will enable unified, omnichannel customer journeys. Wherever your customers ask a question, they will receive the same answer.

  1. One CMS for all Conversational AI applications

  2. Create personal conversations using Dialogs and Q&A's

  3. Built-in SSML editor, incl. speech-to-text and text-to-speech

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Add The Human Touch

A voicebot is a great digital colleague, keeping the customer journey human in a scalable way. Yet, sometimes customers desire or need human contact. No worries, the voicebot can easily re-route calls to a live agent.

Integrate with your customer service software to share all relevant information - making the conversation even smoother.

Conversational IVR Use Cases

Outside Office Hours

Use Conversational IVR to help your customers when they cannot reach live support. Outside office hours, or when your telephone line is overloaded.

First Line of Support

A voicebot can be your first line of support. Inform your customers or answer common questions. When more complex support is needed, the bot seamlessly forwards the call to an agent.


Ask questions required to help a customer, such as name or postal code, before re-routing the call to a live agent. An initial intake can speed up the process for customers and agents.

Changes & Tasks

A transactional voicebot can help your customers perform tasks or implement changes. Change an address, cancel an order or make a payment arrangement.

Successful Voicebots of Our Customers

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Unlock More Value with Integrations

Integrate with other solutions in your front- and backend to create a fully automated customer journey. Get more insights and possibilities to reach even better results.

Keep innovating to make your voicebot more advanced.

  1. Connect with your database, e-commerce platform or other software

  2. Integrate with or other solutions for Marketing & Service

  3. Enable transactional conversations with a backend integration

Latest Articles

Acquisition and retention in marketing engage platform
Oct 23, 2023 • Conversational AI

Decoding the Struggles of Acquisition and Retention

In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.

Oct 16, 2023 • Conversational AI

Voicebots: The Emerging Force for Customer Service

Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.

Sep 08, 2023 • Conversational AI

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

Aug 30, 2023 • Conversational AI

How Generative AI Supercharges Your Customer Service

Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of Generative AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of GenAI for Customer Service in this blog.

Jun 30, 2023 • Conversational AI

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

Jun 25, 2023 • Conversational AI

Chatbots in Action: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

Generative AI chatGPT blog about new updates
Jun 22, 2023 • Conversational AI's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

Mar 21, 2023 • Conversational AI

Implementing Large Language Models and Generative AI,’s first features

Today has introduced a major release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in’s Mobile Service Cloud. ChatGPT blog logos
Feb 28, 2023 • Conversational AI

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at for our Conversational AI Solution.

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