Voicebots
Make self-service easy. Automation is valued when it's fast and personal; nothing a voicebot cannot offer.
An immediate response, 24/7? Yes! No need to wait. Your AI voice assistant can answer calls without any delay.
When a voicebot handles routine inbound calls, or does the initial classification, your agents can spend time on valuable tasks.
Consumers are used to calling businesses. They just don't want to wait. With the voicebot technology of Conversational AI Cloud you allow your customers to call and get their questions answered even faster.
Transform your call center with AI & Conversational IVR in an efficient, personal and scalable way. Ensure your customers get the service experience they desire.
What is a voicebot?The technology in Conversational AI Cloud is used for many successful self-service applications such as chatbots, virtual assistants, and knowledge bases. Use this proven solution to automate your call center with Conversational IVR.
With our Voice Solutions, you can actually give your bot a voice. Your voicebot uses the same input as a chatbot. Using one database will enable unified, omnichannel customer journeys. Wherever your customers ask a question, they will receive the same answer.
One CMS for all Conversational AI applications
Create personal conversations using Dialogs and Q&A's
Built-in SSML editor, incl. speech-to-text and text-to-speech
A voicebot is a great digital colleague, keeping the customer journey human in a scalable way. Yet, sometimes customers desire or need human contact. No worries, the voicebot can easily re-route calls to a live agent.
Integrate with your customer service software to share all relevant information - making the conversation even smoother.
Use Conversational IVR to help your customers when they cannot reach live support. Outside office hours, or when your telephone line is overloaded.
A voicebot can be your first line of support. Inform your customers or answer common questions. When more complex support is needed, the bot seamlessly forwards the call to an agent.
Ask questions required to help a customer, such as name or postal code, before re-routing the call to a live agent. An initial intake can speed up the process for customers and agents.
A transactional voicebot can help your customers perform tasks or implement changes. Change an address, cancel an order or make a payment arrangement.
Conversational AI Cloud has allowed VIVID to offer 24/7 customer service via Conversational IVR. Call the company during office hours or out-of-hours and you can self-serve via the voicebot.
Virtual assistant Anouk helps customers via chat and phone wherever she can, routing them to a live agent when needed. Eventually, the voicebot will be able to handle queries independently.
Integrate with other solutions in your front- and backend to create a fully automated customer journey. Get more insights and possibilities to reach even better results.
Keep innovating to make your voicebot more advanced.
Connect with your database, e-commerce platform or other software
Integrate with CM.com or other solutions for Marketing & Service
Enable transactional conversations with a backend integration
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.
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