Mobile customers saw average wait times of 2 mins 7 secs (up from 1 minute 18 seconds the previous year (Ofcom)
The cost of acquiring new customers is up to 25 times higher than the cost of retaining them (Database Marketing Institute)
Only half of broadband (52%) and mobile (57%) customers are satisfied with how their complaints are handled (Ofcom)
Telecommunications has historically experienced an average churn rate of 30% to 35% (IGI Global)
Customers are empowered by digital technology. They expect personalised communications, offers, and services - based on their usage and contract. Customer experience is key to reduce churn rates. Companies that can meet these needs thrive.
Wireless communications is a fast-growing sector within telecommunications; more and more communications are shifting to mobile devices. Companies need to meet customer expectations and their demand for quick, reliable service.
High competition, innovative new companies, and the rising need for sustainability demand changes in telecommunications equipment. Larger companies dealing with equipment need to ensure clear communication with clients and external suppliers.
Let customers decide how, when, and where they contact you with an AI chatbot
Personalise comms based on customers' preferences, usage, and contracts
Reach your customers on their preferred messaging channels including WhatsApp
Streamline all conversations to increase quality with one omnichannel inbox
Leave no question unanswered and keep loyal customers happy and engaged
More than ever, customers expect answers fast, anytime, anywhere. In particular, digitally-native consumers value self-service solutions and the ability to source information and solve problems themselves. Our Conversational AI Cloud platform empowers customers with all the information they need — from how to renew their account, to typical internet speeds, and the discounts they’re entitled to via automation.Conversational AI Cloud
Keep your customers happy - it sounds easy but it's not. Today's customer is more empowered than ever, and not afraid to switch. With these 8 questions, you can create a strategy to burn the churn.Download the guide
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
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