Telecommunications
Mobile customers saw average wait times of 2 mins 7 secs (up from 1 minute 18 seconds the previous year (Ofcom)
The cost of acquiring new customers is up to 25 times higher than the cost of retaining them (Database Marketing Institute)
Only half of broadband (52%) and mobile (57%) customers are satisfied with how their complaints are handled (Ofcom)
Telecommunications has historically experienced an average churn rate of 30% to 35% (IGI Global)
Your customers want to talk to you on their favourite channels. Make sure they can by using CM.com's mobile messaging channels.
Speak to an expertOur solutions
Customers are empowered by digital technology. They expect personalised communications, offers, and services - based on their usage and contract. Customer experience is key to reduce churn rates. Companies that can meet these needs thrive.
Wireless communications is a fast-growing sector within telecommunications; more and more communications are shifting to mobile devices. Companies need to meet customer expectations and their demand for quick, reliable service.
High competition, innovative new companies, and the rising need for sustainability demand changes in telecommunications equipment. Larger companies dealing with equipment need to ensure clear communication with clients and external suppliers.
Let customers decide how, when, and where they contact you with an AI chatbot
Personalise comms based on customers' preferences, usage, and contracts
Reach your customers on their preferred messaging channels including WhatsApp
Streamline all conversations to increase quality with one omnichannel inbox
Leave no question unanswered and keep loyal customers happy and engaged
More than ever, customers expect answers fast, anytime, anywhere. In particular, digitally-native consumers value self-service solutions and the ability to source information and solve problems themselves. Our Conversational AI Cloud platform empowers customers with all the information they need — from how to renew their account, to typical internet speeds, and the discounts they’re entitled to via automation.
Conversational AI CloudOmnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
Talk to SalesOur customersWe all want to get our brand messages out there. We want to engage with our customers, raise brand awareness and connect with our target audience. But how? Provide meaningful and relevant customer experiences to help grow your business and safeguard the way you communicate with both customers and potential customers with WhatsApp. In this blog, we'll explore how to create quality customer engagement with the WhatsApp Business Platform.
Today business communication is often reduced to quick exchanges and instant messaging, the role of SMS has become increasingly pivotal to keep conversations front of mind. One such area where SMS has proven to be a game-changer is for late payments, especially Promise to Pay (PTP) agreements. These agreements, which involve a commitment to settle a financial obligation, benefit immensely from the efficiency and immediacy that SMS brings to the table. In this blog, we will explore the power of SMS in the context of Promise to Pay agreements.
Organisations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
We're excited to release our latest development for on-the-door ticket staff; a solution that enables sales before and during your event or club night. Powered by the CM.com Ticketing platform and enabled on a variety of hardware and operating systems, we help your staff connect online sales to offline sales, seamlessly. In this blog, we look at some of the key features of Box Office.
Every successful eCommerce strategy should aim to optimise customer communication across the entire buying journey. Why? The customer buying journey isn't limited to the point of sale alone. It encompasses everything leading up to purchase and everything afterwards. So, businesses need to engage and assist customers during the pre-sale, purchase and post-purchase stages - via a channel available to all - to create a successful eCommerce strategy.
While SMS is one of the oldest messaging services, the rise of instant messaging channels made a dent in its traffic. Why? Compared to the newer channels with rich features, SMS is relatively basic in its features, with plain text messages and a character limit of 160. Yet in customer communication, basic is often effective. So much so, that SMS is still one of the most impactful communication channels today. But how can it add value to your business? In this blog, we explore the popularity and key use cases of this ever-lasting channel.
WhatsApp dominates the messaging landscape in the United Kingdom, securing its position as the top messaging channel. According to Statista, WhatsApp stood out as the most used messaging channel in the UK in 2023.
Egg LDN has been a popular name on the London nightclub scene for over a decade. But with a client base that engaged predominantly via their mobile device, they needed more than just an email platform to drive ticket sales. Read how we helped the team get started with SMS.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case?
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