HALO vs Intercom
HALO is built for mid sized to large support teams that need omnichannel service and powerful AI automation without heavy IT.
Intercom is built for digital-first teams from startup to enterprise that want in-product chat, support in web and apps, and a helpdesk.
| HALO | Fin | |
|---|---|---|
| HALO | Fin | |
Platform Architecture |
One integrated platform for communication, AI, data, marketing, service and payments. HALO reduces complexity and enables scalable engagement without relying on disconnected tools. |
Modular chat/support platform. Core features include messaging, ticketing, and helpdesk; additional functionality (integrations, add-ons, AI) is built on top of this foundation. |
AI-capabilities |
HALO agents execute tasks like refunds, order changes and bookings via API actions. This moves AI beyond assistance toward real automation that reduces workload and drives efficiency. |
Fin answers questions from knowledge sources and can trigger simple actions. Outcome based pricing per resolved conversation, with Copilot for agent suggestions and summaries. |
Agent assist |
AI assist is built into the Service Cloud inbox with real-time suggestions, summaries and translation. HALO improves agent productivity and response quality without extra AI licenses or hidden costs. |
Fin is supported with a separate Copilot add on per agent seat, providing suggestions and summaries for agents. Unlimited usage, billed per seat with annual discount options. |
Channels |
All major channels are available in one omnichannel inbox for AI and human agents. This creates a unified customer view with seamless handover across channels. |
Intercom is native for in app and webchat via Messenger. Email, WhatsApp, SMS and phone available with usage based pricing or partners like Twilio, strong for in product messaging. |
Vendor Support |
Customers receive guided onboarding with implementation specialists and Customer Success. CM provides hands on support for setup, AI use cases and optimisation, enabling faster adoption and ROI. |
Support is primarily self-serve through documentation and community. Live support is available on higher plans. Setup and workflow optimisation often require internal effort or paid services. |
Integrations & Interface |
HALO integrates with Service Cloud, Marketing Cloud and the CDP using realtime data. AI agents trigger workflows and API actions. This allows deep automation without heavy development or integrations. |
Intercom has a large integration ecosystem and strong API surface, best for web and app workflows. For unified data, marketing or omnichannel logic, external or third party tools are often required. |
Compliance & Security |
HALO offers enterprise governance with role based controls, audit logs and EU GDPR native hosting. The platform supports regulated environments requiring secure and accountable data handling. |
Intercom provides strong compliance mainly in higher tiers. Base cloud is US centric with GDPR support. Security can rely on stack choices and third party messaging services. |
Pricing & Total Cost of Ownership |
HALO offers predictable pricing with seat based Service Cloud and volume tiers for automation, without per resolution AI costs. This results in a lower total cost of ownership at scale. |
Intercom starts lower with seat plans. Fin and Copilot billed separately, with Fin per resolved conversation, making TCO variable and higher at large volumes. |
Implementation |
Setup takes 1–2 weeks with expert guidance. Onboarding is led by implementation experts and Customer Success. AI is configured without code and supports enterprise rollout with governance & usecases. |
Setup is live in under one day for chat. Onboarding is largely self serve with guidance at enterprise level. AI is enabled via documentation and best fits teams needing a fast chat focused setup. |
| HALO Service (HALO + Service Cloud) | Intercom + Fin AI | |
|---|---|---|
| HALO Service (HALO + Service Cloud) | Intercom + Fin AI | |
Seat pricing |
Basic: €52 p/m per seat. Advanced: €83 p/m per seat. Pro: €136 p/m per seat. |
Essential: ~$29 p/m per seat Advanced: ~$85 p/m per seat Expert: ~$132 p/m per seat |
AI Assistant |
+30% on Pro |
Copilot add-on ± $35 p/m per agent |
AI Automation pricing |
Starting at ~$0,27 per conversation |
Starting at ~$0,99 per resolved conversation |
Contract structure |
Per seat + conversation bundles |
Per seat + per resolution + add-ons |
HALO understands your words and turns them into working agents. Build AI agents by simply describing what you need.
HALO agents don’t just reply, they act. They connect with your tools, update systems, and get real work done.
HALO makes AI creation simple and collaborative, so every team member, not just developers can bring ideas to life.
"Dankzij HALO heeft Prenatal haar klantenservice getransformeerd. AI Agent 'Tess' handelt 73% van de serviceverzoeken en 91% van de WISMO-vragen af. De inbox is nu leeg, een enorme verbetering ten opzichte van de 6.000 open verzoeken enkele maanden geleden. Dit zorgt voor meer rust en efficiëntie."
Prenatal
"AS Watson stroomlijnt klantinteracties met HALO. Elke week worden 20.000 gesprekken gevoerd, waarbij 75% van de vragen door AI Agents wordt herkend en afgehandeld. HALO helpt AS Watson sneller en efficiënter service te bieden, wat zorgt voor een betere klantbeleving!"
AS Watson
"Most Wanted ziet sterke resultaten met HALO en onze agent 'Mia'. Mia handelt 58% van de vragen af, een stijging van 6%. Retour- en orderstatusvragen worden voor 95,3% en 97,2% zelfstandig afgehandeld. Mia zorgt ook voor rust tijdens grote campagnes en verhoogt de efficiëntie."
Most Wanted
"Comfort Partners gebruikt HALO Voice om bewoners te helpen. Agent 'Lotte' automatiseert 50% van het proces, met 25% van de gesprekken volledig opgelost. Slimme voorspellingen zorgen voor optimale planning en efficiënte service, wat de klanttevredenheid verhoogt."
Comfort Partners
"Lucardi verbetert klantenservice met HALO. In 30 dagen handelde onze AI Agent Lucie 90% van 3.622 gesprekken zelfstandig af, met slechts 356 doorgezet naar live chat. Dit bespaart ons en klanten ontzettend veel tijd!"
Lucardi
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Free Platform DemoHALO is built for organisations that need broader automation across service, marketing and operations. Intercom Fin excels as a support-first AI focused on resolving knowledge-based questions with high accuracy. The best choice depends on whether you need deep support automation or cross-journey engagement.
HALO offers multi-agent capabilities, workflow execution and omnichannel journeys powered by unified customer data. Fin provides strong customer service resolution within the Intercom ecosystem, using advanced RAG technology and multilingual support.
HALO agents can understand context, access real-time customer data and perform tasks through APIs, such as refunds, bookings or profile updates. Fin focuses on answering questions and performing limited system actions, making it powerful but more narrow.
HALO supports messaging, voice, email, WhatsApp, SMS and payments natively as part of CM.com’s engagement suite. Intercom offers strong web and in-app chat, with other channels added through integrations.
HALO is an agentic AI platform. Its agents can reason, take action and automate processes, powered by unified customer profiles and real-time data.
Fin uses a patented AI engine that validates answers, reduces hallucinations and retrieves knowledge with high precision, especially for customer support scenarios.
Yes. HALO agents can execute workflows across service, marketing and operations—going far beyond Q&A resolution.
Fin works best within the Intercom Messenger environment, with email and chat support included. Additional channels may require integrations or third-party tools.
Companies needing enterprise-wide automation and omnichannel engagement typically benefit from HALO. Teams focused primarily on improving digital customer support often choose Intercom Fin.
