Tag "Conversational AI"

Apr 12, 2023 • Conversational AI

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Nov 29, 2022 • Conversational AI

Almost Half of Society Would Rather Call Customer Service Than Their In-Laws

Almost half of the respondents (48%) prefer to call customer service over their in-laws. The relationship with the in-laws is worst in France and the US: here three in four respondents prefer to call customer service.

Aug 17, 2022 • Conversational AI

Juniper recognizes CM.com as leader in CCaaS market

Juniper Research ranks CM.com, the market leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

Jul 13, 2021 • Conversational AI

CM.com Awarded by Frost & Sullivan for Delivering Next-level Conversational Experiences

By combining rule-based and AI technologies, Conversational AI Cloud provides highly effective services that enrich both the user and employee experience.