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Tag "Conversational AI"

SaaS update about Generative AI Engine now live
Sep 15, 2023 • Conversational AI

CM.com Celebrates Launch of Generative AI Engine: Revolutionizing Customer Engagement

Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.
press-release-dfs-chatbot
Jul 12, 2023 • Conversational AI

DFS Revamps Online Customer Experience With CM.com’s AI-Powered Chatbot Technology

The partnership sees DFS integrate the ‘Sofia’ chatbot into their online customer service.
Generative AI Partnerships
Jun 21, 2023 • Conversational AI

CM.com is Launching Advanced Cross-Product Generative AI Capabilities

Breda, Netherlands, June 22, 2023 - CM.com, a global leader in conversational commerce solutions, is excited to kickstart its new cross-product Generative AI platform with a group of 10 of its leading customers.
open ai new implemented press release
Apr 12, 2023 • Conversational AI

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.
research report press release emotions
Nov 29, 2022 • Conversational AI

Almost Half of Society Would Rather Call Customer Service Than Their In-Laws

Almost half of the respondents (48%) prefer to call customer service over their in-laws. The relationship with the in-laws is worst in France and the US: here three in four respondents prefer to call customer service.
Juniper recognizes CM.com as leader in CCaaS market
Aug 17, 2022 • Conversational AI

Juniper recognizes CM.com as leader in CCaaS market

Juniper Research ranks CM.com, the market leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.
frost-sullivan-award-cm-com
Jul 13, 2021 • Conversational AI

CM.com Awarded by Frost & Sullivan for Delivering Next-level Conversational Experiences

By combining rule-based and AI technologies, Conversational AI Cloud provides highly effective services that enrich both the user and employee experience.
CM.com logo
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