23-04-2024 | Conversational AI CLOUD

Improvement | Dialog improvements

Based on customer feedback we've made improvements to dialogs. Collectively, these improvements provide a clearer overview of mainly larger dialogs.

What's new?

• Each dialog node type now has its own distinct color.

• You can now search within your dialog. You can search on: Node name, node ID and node output.

• Always wanted to know the path of your selected node? You can now highlight the path by clicking on the 'highlight path' icon in the toolbar:

• Within the toolbar we added a 'back' and 'forward' button to step back or go forward in your clicking history within the dialog. An easy way and quick way to step back when you've clicked on 'view target' within a go-to node.

16-04-2024 | Conversational AI CLOUD

Improvement | CMS Vue.js migration

With this release we migrated the CMS of Conversational AI Cloud to Vue.js framework. This release enhances the platform's performance, particularly evident in faster tab switching within the CMS interface.

Overall you should experience a noticeable speed boost in the CMS with this improvement.

Feature release | Export Dialogs & Events in .xlsx format

As mentioned in the previous release you are able to export articles in .xlsx format. Now with this release extended to export dialogs and events in .xlsx format.

25-03-2024 | CONVERSATIONAL AI CLOUD

Feature release | Export Articles in .xlsx format

With this release you are able to export your Articles in .xlsx format and you are also able to import this .xlsx file. This way you are able to make bulk changes to your articles with Excel.

Feature release | Knowledge center improvements

Improvements to the knowledge center, you are now able to view the resources were utilized in generating an answer within the test center, synchronise individual resources, define a blacklist for the web crawler, and schedule daily/weekly synchronizations of your resources. We've also increased the amount of characters you can use while defining the tone of voice.

16-02-2024 | CONVERSATIONAL AI CLOUD

Feature release | Exposing Conversation Variables

With this update, you now have the capability to make your conversation variables accessible through the gateway API. This enables integration partners to integrate their internal sessions with the values extracted by our system through dialogs.

To expose these variables to the gateway API, you'll have to activate this feature individually for each conversation variable.

14-02-2024 | Web conversations Inline V2

Feature release | Web Conversations inline V2

We're excited to announce the arrival of the inline version of Web Conversations V2. This update empowers you to create an inline version with a brand-new style, offering greater flexibility and customization options. Plus, it can seamlessly integrate, for example, onto your customer service page.

All existing floating Web Conversations features will continue to function as intended.

25-01-2024 | CONVERSATIONAL AI CLOUD

Feature release | Dialog variables in image

With the this release we're introducing the capability to add a dialog variable to an image link URL. This enables you to save a URL within a variable throughout the users dialog journey and utilize it to create a clickable image:

Feature release | As part of our journey towards one Engagement platform, we're integrating the product recommender feature from Inspire into Conversational AI Cloud. By combining forces, this will enable you to drive 1:1 personalization at scale which makes you become surprisingly relevant for your customers when choosing the right product serving their needs.

This feature is currently available. Kindly get in touch with your customer success manager to explore the available options.

The URL check task checking invalid URLs will be deprecated from this release.

24-01-2024 | Web conversations

Feature release | Typing indicator V2

Previously we didn't display any acknowledgment that we've received the users input. With this release we are introducing a typing indicator showing and giving the feedback that we are processing the message.  Displaying a typing indicator can be very useful in a situation where a response takes longer to process, e.g. via Gen AI.

16-01-2024 | Web conversations

Feature release | Set bubble message speed V2

You can now adjust this message bubble speed. This can be done via the web conversations builder under 'behavior'. Adjusting the message speed is in milliseconds.

Feature release | Video preview V2

If you have a video in your answer a preview will now be shown:

Improvement | Floating Web Chat V2 will now open full screen

10-01-2024 | CONVERSATIONAL AI CLOUD

Feature release | Moving dialog nodes

With this improvement you are able to add a new node in between an already existing node. Upon selecting a node and initiating the drag action, potential insertion points will be visibly highlighted in blue.

04-12-2023 | Web conversations

Feature release | Carousel support

In our latest update for Conversational AI Cloud we've revamped the dialogs feature. As part of this enhancement, we're thrilled to share that you now have the capability to customize a carousel and witness it seamlessly rendered in the web conversations view. If you set up two or more images in the CMS, they will automatically be displayed as a carousel in Web conversations.

04-12-2023 | Conversational AI Cloud

Feature release | Rethought dialogs feature

In this latest update, we've completely rethought the dialogs feature to become a full no-code Conversational AI Platform. We combined the features of regular dialogs and transactional dialogs, and extended it with all the feedback we've received throughout the years from you, our customers. Now you can build the entire conversational flow end-to-end without having to write a single line of code or deploy anything, anywhere. This allows you to easily connect to external systems like CRM's, OMS', ERP's, or any other API.

What's new?

• We now have 6 different types of dialog nodes types, each with a unique purpose.

• The strongest additions being the ability to configure an API callout from the CMS to any API, and the option to drive your decision making based on the data you have, or don't have.

• To ensure everything stays clear and manageable dialogs will now have a fixed layout.

• You can set contextual answers at the beginning of a dialog.

• Dialog overlaps can be managed within the dialog itself and on the dialog screen.

And in case you're wondering we still have transactional dialogs, and they'll continue to work just like before. We won't however be making any improvements to transactional dialogs over time as strongly believe that dialogs will carry you further along your journey a lot better.

All your existing dialogs will be moved automatically to the new version on December 4th. All dialogs will function exactly as they used to, they'll just look a bit different and you'll have a lot more tools at your disposal to extend them. Just be aware that during the release the Conversational AI Cloud CMS and publication mechanism will be temporarily unavailable to ensure for a smooth and seamless release