AI Library
Choose the AI level that perfectly matches your stage!
Curious about general AI tips and tricks, life hacks for the best prompts, or which AI models are out there?
Discover the basics of HALO, find where to start, get inspired by AI Agents, and learn how to make AI work for you!
Discover how to take your agents to the next level or what additions you can make to your current strategy! Become an AI expert!
Ready to become a master in prompting? This course is your path to success! In these four short videos, you'll learn exactly how to apply AI prompt engineering directly to your daily work
Dive into the documentation filled with insights and guides to better understand AI and HALO
This guide helps you understand the fundamentals of AI, its history, and its practical applications
In this short video, we provide a textbook example of where you can perfectly apply Agentic AI to create the ultimate (and personalized!) shopping experience
It’s important to assign a clear role in your prompt, the more specific, the better! A good prompt often starts with clear context, which can be as simple as: "You are an HR specialist. Write an inviting job description for a junior data analyst who has just graduated."
A tip from Jeroen Apers
Identify areas where HALO can provide immediate value, focusing on tasks that are repetitive, such as time-consuming processes that can be automated by AI; customer-centric, involving interactions where proactive engagement can enhance customer satisfaction or retention.
A tip from Thomas van Manen
Why do everything yourself when AI can help? Use AI tools to optimize your prompts. AI often understands better what’s needed for a clear and effective result. By leveraging AI to craft your prompts, you can save time and receive creative and efficient suggestions.
A tip from Saskia Dekkers
Learn which processes, tasks, or challenges within your company can benefit the most from using Agentic AI, and discover best practices for designing effective AI agents
Learn how Agentic AI differs from traditional generative AI, what it can mean for your business, and how you can apply Agentic AI in your industry!
Not familiar with HALO yet? No worries! In these tutorials, we guide you through building your first HALO Tool or Agent. Follow the steps and get ready to optimize with AI!
By viewing agents as team members, it becomes immediately clear why it’s important to define their roles, set expectations, and ensure they align with your organization’s goals
The quality of the output heavily depends on the data you provide. In this webinar, you'll learn how to easily organize your AI's knowledge center for optimal performance and better results!
You can use markdowns to structure your agent in HALO in a clear and organized way! With markdowns, you can easily add formatting to your text, making it not only clearer but also visually more appealing.
- Use ## to create a header. This is perfect for distinguishing different sections in your text and keeping things organized.
- Want to emphasize something? Wrap it in ** to make it bold. Ideal for highlighting important words or phrases.
- Add a divider by typing --. This helps separate different parts of your text neatly and gives it a polished look.
Give it a try and see how markdowns can take your work in HALO to the next level!
Want to learn more?Your first agents are live, and now you're ready to optimize! In this training, we guide you through upgrading an existing agent. What should you focus on, and how do you structure it?
With Voice as a channel, you can automate phone calls and serve your customers more efficiently. No more waiting times or transfers, just direct interaction between customers and agents
The feedback mechanism is a quality feature that allows you to provide feedback on AI responses. By refining HALO's interactions, you enhance the accuracy and relevance of its replies
Debugging can seem overwhelming, but with the right approach and HALO tools, you can resolve issues quickly. In this article, we share a step-by-step guide and practical examples to get you started!
The holiday season is almost here, and it comes with the perfect opportunity to connect with customers in a personal and meaningful way. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. In this blog, you’ll discover how these channels can boost satisfaction and drive sales during the busiest time of the year.
More and more companies are rolling out AI agents that go far beyond generating content or answering simple questions. They handle customer requests, update systems, trigger workflows, and even complete transactions. This brings speed, efficiency, and relief from manual, repetitive work. But once AI starts doing instead of merely assisting, something fundamental shifts. You need more than clever technology. You need a clear way to stay in control of what it does, why it does it, and the limits within which it can operate. This is where AI governance comes in. Not as a tick-box compliance layer, but as a practical foundation that keeps AI predictable, explainable, and safe as it becomes more autonomous.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But once the rush fades, the real challenge begins: turning one-time shoppers into returning customers. Customer retention is vital for long-term success, and the period after Black Friday is the ideal moment to turn short-term excitement into lasting relationships. In this blog, you’ll learn how to keep customers engaged and coming back long after the rush is over.
Imagine customer inquiries being answered 24/7 without wait times, automatic updates on delayed orders, or fully digital shopping assistants guiding customers from browsing to purchase. These are just a few examples of what Agentic AI can achieve. In this article, CM.com’s Marketing Lead AI & SaaS, Sander Harryvan, and Product Marketer, Tom Faas, share their insights on where businesses currently stand in adopting Agentic AI, what the next phase looks like, and why Agentic AI will have a profound impact on the way we do business in the coming years.
Artificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.
The insurance industry is known for its complex processes and heavy administrative load. Fragmented communication, outdated systems, and complicated policy conditions mean that finding the right information or processing changes often takes far longer than it should. AI agents can change that. They answer questions, pull real-time data from internal systems, and seamlessly trigger processes.
In today’s competitive global real estate market, agencies are flooded with inquiries on listed properties. Buyers expect instant answers about availability, pricing, and next steps — often outside office hours. For real estate agents, this creates a heavy workload: handling repetitive questions, scheduling viewings, and informing disappointed buyers when a property is already sold or oversubscribed. Without automation and smart workflows, agencies risk being overwhelmed, leading to frustrated buyers and missed opportunities for meaningful interactions. HALO, CM.com’s AI-powered engagement platform, helps real estate companies streamline these processes. AI agents work 24/7, provide human-like responses, and handle routine tasks instantly. This frees agents to focus on what matters most: building relationships and guiding serious buyers through the transaction.
The live events industry - from sports matches to festivals and concerts - is under pressure. Fans demand more, technology evolves constantly, and internal teams are stretched thin. In this shifting landscape, AI agents aren't here to replace people, but to amplify them - bringing structure, speed, and clarity where it's needed most.
AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.
