AI Library
Choose the AI level that perfectly matches your stage!
Curious about general AI tips and tricks, life hacks for the best prompts, or which AI models are out there?
Explore the fundamentals of HALO. Discover where to start, get inspired by AI Agents, and learn how to make AI work for you!
Discover how to optimize your agents and refine your strategy with impactful upgrades. Unlock your potential and become an AI expert!
Ready to become a master in prompting? This course is your path to success! In these four short videos, you'll learn exactly how to apply AI prompt engineering directly to your daily work
Dive into the documentation filled with insights and guides to better understand AI and HALO
This guide helps you understand the fundamentals of AI, its history, and its practical applications
In this short video, we provide a textbook example of where you can perfectly apply Agentic AI to create the ultimate (and personalized!) shopping experience
It’s important to assign a clear role in your prompt, the more specific, the better! A good prompt often starts with clear context, which can be as simple as: "You are an HR specialist. Write an inviting job description for a junior data analyst who has just graduated."
A tip from Jeroen Apers
Identify areas where HALO can provide immediate value, focusing on tasks that are repetitive, such as time-consuming processes that can be automated by AI; customer-centric, involving interactions where proactive engagement can enhance customer satisfaction or retention.
A tip from Kim van Asten
Why do everything yourself when AI can help? Use AI tools to optimize your prompts. AI often understands better what’s needed for a clear and effective result. By leveraging AI to craft your prompts, you can save time and receive creative and efficient suggestions.
A tip from Saskia Dekkers
Learn which processes, tasks, or challenges within your company can benefit the most from using Agentic AI, and discover best practices for designing effective AI agents
Learn how Agentic AI differs from traditional generative AI, what it can mean for your business, and how you can apply Agentic AI in your industry!
Not familiar with HALO yet? No worries! In these tutorials, we guide you through building your first HALO Tool or Agent. Follow the steps and get ready to optimize with AI!
By viewing agents as team members, it becomes immediately clear why it’s important to define their roles, set expectations, and ensure they align with your organization’s goals
The quality of the output heavily depends on the data you provide. In this webinar, you'll learn how to easily organize your AI's knowledge center for optimal performance and better results!
You can use markdowns to structure your agent in HALO in a clear and organized way! With markdowns, you can easily add formatting to your text, making it not only clearer but also visually more appealing.
- Use ## to create a header. This is perfect for distinguishing different sections in your text and keeping things organized.
- Want to emphasize something? Wrap it in ** to make it bold. Ideal for highlighting important words or phrases.
- Add a divider by typing --. This helps separate different parts of your text neatly and gives it a polished look.
Give it a try and see how markdowns can take your work in HALO to the next level!
Want to learn more?Your first agents are live, and now you're ready to optimize! In this training, we guide you through upgrading an existing agent. What should you focus on, and how do you structure it?
With Voice as a channel, you can automate phone calls and serve your customers more efficiently. No more waiting times or transfers, just direct interaction between customers and agents
The feedback mechanism is a quality feature that allows you to provide feedback on AI responses. By refining HALO's interactions, you enhance the accuracy and relevance of its replies
Debugging can seem overwhelming, but with the right approach and HALO tools, you can resolve issues quickly. In this article, we share a step-by-step guide and practical examples to get you started!
Optimize automated service and deliver exceptional experiences with HALO Analytics, your essential tool for actionable insights into AI-powered customer interactions.
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
CM.com has reached a major milestone by becoming the first CPaaS platform in France to be directly HDS-certified. This certification shows CM.com’s ability to host and process sensitive health data in full compliance with French regulations. For healthcare organizations, handling sensitive data is no longer just a technical choice, it’s essential to using digital tools. Transactional messages, appointment reminders, medical notifications, or administrative communications all involve personal health information. Without a compliant framework, these uses can become legally risky, or even impossible. This is exactly where CM.com’s HDS certification makes a difference, positioning CM.com among the few providers capable of operating as a fully certified HDS platform without relying on third-party HDS hosting.
Do you send automated SMS or RCS to your customers? Then you need that traffic to be safe and smart. When you send codes at scale, you need to block fake traffic without stopping your real users. And of course, you don’t want to pay for messages that aren't real. We have just the thing for you: Static and Dynamic protection.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
Europe is rolling out Wero – a modern, all-in-one digital payments solution supporting European payments sovereignty and simplify cross-border commerce. For Germany, France, Belgium and Luxembourg, Wero replaces some of their domestic payment methods. In The Netherlands, Wero will replace iDEAL, marking a major shift towards a unified European payments experience. So what does this mean for Dutch merchants and consumers? What can you expect and what are the key timelines to prepare for. Let’s take a look.
Customers are increasingly communicating through apps rather than traditional phone calls. That is why we are introducing an important expansion of HALO today: Voice Agents can now automatically handle incoming calls made through WhatsApp. We are also looking back at improvements we have added to HALO over the past months. Developments that bring voice and chat closer together and help organizations automate faster and more consistently.
The holiday season is almost here, and it comes with the perfect opportunity to connect with customers in a personal and meaningful way. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. In this blog, you’ll discover how these channels can boost satisfaction and drive sales during the busiest time of the year.
' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to facilitating payments within the conversation, and some post-purchase customer care to turn holiday shoppers into loyal fans of your brand.
More and more companies are rolling out AI agents that go far beyond generating content or answering simple questions. They handle customer requests, update systems, trigger workflows, and even complete transactions. This brings speed, efficiency, and relief from manual, repetitive work. But once AI starts doing instead of merely assisting, something fundamental shifts. You need more than clever technology. You need a clear way to stay in control of what it does, why it does it, and the limits within which it can operate. This is where AI governance comes in. Not as a tick-box compliance layer, but as a practical foundation that keeps AI predictable, explainable, and safe as it becomes more autonomous.
