Learning Snippets HALO

Get inspired and deepen your knowledge of HALO with these dynamic learning snippets.

How HALO Works

HALO is the newest addition to the CM.com portfolio and one with many possibilities and benefits! In this video AI Strategist Thomas is going to explain how the algorithm of RAG works, and perhaps more importantly, how you can influence the outcome of HALO.

RAG stands for "Retrieval-Augmented Generation", and this AI framework helps HALO give better answers or create better content by using a mix of searching for the right information and then smartly using that information to produce results. This makes HALO both knowledgeable and context-aware.

Feedback Mechanism Explained

Are you looking to enhance the performance of your HALO? In this Discover video, recorded by our AI Strategist Thomas, you’ll find out how to shape AI-generated answers to better meet your needs. We’ll show you how to refine the format of responses, block irrelevant answers, and add missing Knowledge to ensure your AI becomes smarter and more aligned with your expectations. By the end of this video, you'll have the insights needed to improve the accuracy and relevance of your HALO interactions. Let’s explore how you can make your AI work better for you.

Tips and Tricks for Tone of Voice

We're excited to have Mariska, our Customer Success Manager, sharing some valuable insights. In this video, Mariska will guide you through tips for crafting a compelling Tone of Voice for HALO. She will provide you with practical examples and actionable advice. Let's dive in!

How to Cancel an Order

In today's fast-paced digital world, automation is key to making everything run smoother and faster. That's where this video comes in! Meet Saskia, who will take you on a quick tour of how to use HALO for repetitive tasks your team does all the time. Imagine easily canceling an order without any hassle. Saskia will show you exactly how HALO can automate this process, especially if you're using Shopify. By the end, you'll see just how simple and effective it can be to let automation do the heavy lifting. So, get ready to learn how HALO can make life a whole lot easier for you and your team!

Agentic AI for Marketing

In the ever-evolving landscape of marketing, staying connected with your audience is more crucial than ever. Enter HALO, your gateway to transforming traditional marketing into a dynamic two-way dialogue. Join Emily as she unveils the power of HALO in revolutionizing how your marketing department engages with customers. Discover how seamlessly HALO integrates AI-driven tools to create personalized and interactive shopping experiences.

Agentic AI for Service

In today's fast-paced digital world, efficiency in customer service is key to staying ahead. Enter HALO, the revolutionary tool changing the way customer queries are handled. Join Emily as she introduces you to HALO's cutting-edge capabilities, transforming not just responses but completing tasks with ease. Discover how HALO empowers your customer service team by seamlessly integrating AI to deliver efficient and satisfying customer interactions.