Tag "HALO"

Nov 28, 2025 • HALO

HALO Introduces WhatsApp Voice

Customers are increasingly communicating through apps rather than traditional phone calls. That is why we are introducing an important expansion of HALO today: Voice Agents can now automatically handle incoming calls made through WhatsApp. We are also looking back at improvements we have added to HALO over the past months. Developments that bring voice and chat closer together and help organizations automate faster and more consistently.

Nov 20, 2025 • HALO

An eCommerce Christmas Carol: The Customer Journey in One Package

' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to facilitating payments within the conversation, and some post-purchase customer care to turn holiday shoppers into loyal fans of your brand.

Nov 14, 2025 • HALO

AI Is Getting Smarter and More Independent. How Do You Stay in Control?

More and more companies are rolling out AI agents that go far beyond generating content or answering simple questions. They handle customer requests, update systems, trigger workflows, and even complete transactions. This brings speed, efficiency, and relief from manual, repetitive work. But once AI starts doing instead of merely assisting, something fundamental shifts. You need more than clever technology. You need a clear way to stay in control of what it does, why it does it, and the limits within which it can operate. This is where AI governance comes in. Not as a tick-box compliance layer, but as a practical foundation that keeps AI predictable, explainable, and safe as it becomes more autonomous.

Nov 13, 2025 • HALO

From Casual Consumers to Loyal Fans: How to retain customers after Black Friday

Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But once the rush fades, the real challenge begins: turning one-time shoppers into returning customers. Customer retention is vital for long-term success, and the period after Black Friday is the ideal moment to turn short-term excitement into lasting relationships. In this blog, you’ll learn how to keep customers engaged and coming back long after the rush is over.

Oct 28, 2025 • HALO

The Business Impact of Agentic AI: now and in the future

Imagine customer inquiries being answered 24/7 without wait times, automatic updates on delayed orders, or fully digital shopping assistants guiding customers from browsing to purchase. These are just a few examples of what Agentic AI can achieve. In this article, CM.com’s Marketing Lead AI & SaaS, Sander Harryvan, and Product Marketer, Tom Faas, share their insights on where businesses currently stand in adopting Agentic AI, what the next phase looks like, and why Agentic AI will have a profound impact on the way we do business in the coming years.

Oct 15, 2025 • HALO

Unleashing the Power of AI: How Generative, Agentic, and Predictive AI Are Transforming Customer Experience

Artificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.

Oct 10, 2025 • HALO

From Claims to Customer Questions: How AI Agents Help Insurers

The insurance industry is known for its complex processes and heavy administrative load. Fragmented communication, outdated systems, and complicated policy conditions mean that finding the right information or processing changes often takes far longer than it should. AI agents can change that. They answer questions, pull real-time data from internal systems, and seamlessly trigger processes.

Oct 02, 2025 • HALO

AI Agents in Real Estate: Streamline Inquiries and Deliver a Better Buyer Experience

In today’s competitive global real estate market, agencies are flooded with inquiries on listed properties. Buyers expect instant answers about availability, pricing, and next steps — often outside office hours. For real estate agents, this creates a heavy workload: handling repetitive questions, scheduling viewings, and informing disappointed buyers when a property is already sold or oversubscribed. Without automation and smart workflows, agencies risk being overwhelmed, leading to frustrated buyers and missed opportunities for meaningful interactions. HALO, CM.com’s AI-powered engagement platform, helps real estate companies streamline these processes. AI agents work 24/7, provide human-like responses, and handle routine tasks instantly. This frees agents to focus on what matters most: building relationships and guiding serious buyers through the transaction.

Sep 23, 2025 • HALO

Your AI Agent Implementation Checklist

AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.

Sep 09, 2025 • HALO

From Selection to Success: How to Choose the Right AI Platform

An AI platform isn’t just another tool you purchase. It’s the foundation on which your organization operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.

Sep 09, 2025 • HALO

AI Agents: The Accelerators of Conversational Commerce

The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the webshop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.

Sep 09, 2025 • HALO

Choosing the Best AI Platform: Comparing Features, Costs, and Use Cases

AI platforms are playing an increasingly important role in how companies organize their customer service and marketing. Whether you run a small support team handling large volumes of inquiries or manage an international organization processing thousands of interactions a day, choosing the right platform makes a big difference. But what AI platforms are out there? How do they work, and in which situations do they really shine? In this article, we compare six widely used AI platforms: HALO, N8N, Neople, Intercom, Zendesk, and Salesforce. We’ll explore their strengths and weaknesses and show which type of organization benefits most from each.

Aug 08, 2025 • HALO

Never Wait on Hold Again: How Voice AI Is Transforming the Customer Experience

HALO, our Agentic AI solution, just got a powerful new upgrade: Voice. With Voice as a channel, you can fully automate phone conversations and serve customers more efficiently. No more long wait times or frustrating transfers - just fast, natural conversations between your AI agent and your customer. They speak their question, and instantly receive a spoken response. In this article, Product Marketer Tom Faas shares how HALO’s Voice is reshaping the way we think about (phone) support.

Aug 04, 2025 • HALO

Why Templated AI Agents Are a Game-Changer

In today’s fast-paced world, customers expect instant, seamless service. Whether it’s tracking an order, scheduling an appointment, or managing a return, businesses are under pressure to deliver quick and accurate responses, without driving up costs or overloading their teams. Templated AI agents, powered by agentic AI, are stepping in to meet this challenge.