In 2020, the cosmetics market was the third largest in the United Kingdom (Finder UK)
On average, every person in the United Kingdom spends £166 per year on personal care treatments (Finder UK)
In 2020, the United Kingdom cosmetics market was worth £8.7 million (at retail sales prices) (CTPA)
There are now over 43,000 hair and beauty businesses in the United Kingdom (NHBF)
eCommerce has accelerated in the beauty industry. Today, beauty customers know what they want and when they want it. To keep up businesses need to offer a customer experience that outperforms expectations and supports eCommerce performance.
Face-to-face interaction is essential when customers want to test new products, however, they have a broad range of choices. Stand out from the crowd and engage customers beyond physical interaction. Communicate via online messaging channels.
Visitors want to relax from booking to attending the appointment. They need to be able to rely on the service you offer to make their visit unforgettable. Ensure you create first-class customer experiences that increase engagement and conversion.
Tailor messages to customers by focusing on products and keep track of orders.
Uplift your bookings by enabling customers to self-serve out of hours.
Reach customers where they already are, on their favourite channels.
Connect multiple data sources into one unified customer profile.
Reduce call volumes and service by automating answers to generic questions.
Consumers today want to know about the latest beauty trends and products before anyone else, so how can you keep your customers up-to-date? By reaching them where they spend most of their time: on their mobile phones. Our Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels, such as SMS and WhatsApp Business.Mobile Marketing Cloud
Grooming brand Czech & Speake saw challenges and opportunities early on in the COVID-19 pandemic. With physical store footfall dwindling, the brand knew digital paths would provide new ways to market its products to customers. SMS and WhatsApp Business meant that Czech & Speake could keep the lines of communication with their customers open during lockdown and could chat directly with them on the platforms they use every day.
Reduced call wait times and reliance on traditional channels
Increased efficiency and enhanced sales opportunities
Boosted international sales during the pandemic
54% of appointment bookings happen during salon and spa opening hours (Salon Today) which means you could lose out on up to 46% of bookings if you don't offer clients the option to book digitally. How can you automate your customer service to maximise bookings? Our Conversational AI Cloud enables intelligent, automated conversations that help improve customer engagement and help you to deliver exceptional customer experience and self-service when customers need to book appointments or ask questions out of hours.Conversational AI Cloud
While Revolution Beauty's support team has always been diligent, they knew they could be more efficient. With millions of fans, followers and customers, the brand interacts with hundreds of people each day. That means it receives messages across a wide variety of channels, including its website, social media accounts, email, and more.
50% productivity boost compared to previous ticketing system
Backlog of over 2,000 messages slashed in 14 days
Customer service reps are now able to handle 15 messages per hour
All-in-one Customer Service Software to deliver superior experiences, engage customers, and increase customer satisfaction.
Omnichannel customer engagement for businesses that want to start conversations with people, not profiles.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
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