Customer success: eSoft

Enabling Chatbots via multi-channel platforms such as Web-bots, WhatsApp, Telegram, Messenger, Alexa, Google Home, and IVR.

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Driven by solutionist thinking

eSoft is a South African based software development house founded in 2008 with a primary focus on Custom Application Development. eSoft has built a framework that allows customer legacy systems as well as various worldwide applications to integrate seamlessly with WhatsApp.

More about eSoft

Building the bridge

Information at your fingertips

Dashboards built to get reporting figures through WhatsApp, log incidents with help desks, apply for leave, general FAQ functionality, banking services and more.

Excellent customers service

Customers have instant and 24/7 access to core customer services solutions which will enhance customer experience.

Marketing campaigns

Customers have access to the most convenient customer journey for redeeming rewards.

Questions?

Get in touch with us for an introductory conversation on how you can use WhatsApp Business API and Mobile Service Cloud to improve service within you business.

To Mobile Service CloudMore about WhatsApp
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eMs - eSoft Messaging Service

Their passion for AI and Chatbots led to the development of hybrid and Chatbot workflows integrated with the world’s top AI platforms like Watson, Lex, Dialog Flow, RASA and more.

Through eMs, Chatbots are enabled via multi-channel platforms such as Web bots, WhatsApp, Telegram, Messenger, Alexa, Google Home and IVR for fast, efficient, and convenient communication with customers.

Existing eSoft customers, as well as new prospects, can leverage CM.com’s varied messaging services like WhatsApp, SMS, and RCS - a one-stop-shop solution for all your messaging needs.

Interested in becoming a CM.com Partner?

Get in touch with our Sales department to discuss the possibilities. Let's outperform expectations, together.

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