The WhatsApp Business messaging solution

Exceed customer expectations with the WhatsApp Business API. Use CM.com as your official WhatsApp Business solution provider.

Connect to WhatsApp

Experience the power of WhatsApp Business for companies

Get started in 3 easy steps

Create an account on CM.com

To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.

Get started now

Request access

Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.

Chat with customers on WhatsApp

Once approved by WhatsApp, you can start sending messages. Use our Contact Center tool or the WhatsApp API to provide customer support via WhatsApp.

WhatsApp Community Hub on COVID-19

With the COVID-19 (corona) virus spreading quickly, countries around the world are increasingly adopting sweeping measures to stem the spread of the new virus, including full lockdowns, shutting down airports, and imposing travel restrictions.

WhatsApp can help you stay connected during the coronavirus (COVID-19) pandemic. The WhatsApp Community Hub offers some ways you can use WhatsApp to look after friends and family, stay up to date with the latest official health information, share information responsibly and stay connected with customers.

Community Hub

Deliver a better customer experience with WhatsApp Business

With over 1.5 billion people using WhatsApp every month, in over 180 countries, WhatsApp opens up a world of opportunities to grow revenue, reduce pressure on customer service and minimise friction on the path towards purchase and service.

Share rich content like pictures, QR codes, videos and locations. Respond instantly with automated messages, use quick replies or send out pre-approved message templates.

  1. Share updates, changes, or reminders - alert when it matters.

  2. Offer support during each step in the customer journey.

  3. Share reminder notifications about deliveries and appointments.

  4. Ensure messages deliver during limited network via SMS fall-back.

whatsapp business message flow

Why CM.com as your WhatsApp Business solution provider?

We can help you set up and manage a complete, multi-channel platform to support your customers.

We ensure you can have secure conversations and analyse the data you need to improve your own services. Our prices include set-up, on-boarding, a dedicated account manager and 24/7 support. Visit our WhatsApp Business help centre for everything you need to know about WhatsApp Business for companies.

example of boarding pass received via whatsapp

Many companies use our API to improve customer experiences

We've teamed up with some of our customers to share their success story. Find out how they use our WhatsApp Business API to improve customer experience.

WhatsApp Business customer and partner reviews

"CM.com’s user friendly interface, good references, 24/7 support and quick onboarding, made it a no brainer to partner with them."

Mehmet Uluceviz, Head of Operations, Travelstart MENA

"Since we onboarded WhatsApp Business via CM.com, we have successfully closed more deals and could reach 3 times more of our customer base via messaging communication compared to when we were only using SMS and Email. As a business, we look forward to a long and prosperous working relationship."

Lunique Theunissen, Group Marketing Manager, Cash Crusaders

"CM.com allows us to offer our clients a multi-functional exchange of content for sending and receiving images, voice notes, video, documents and pin locations – allowing us to fulfil a wide variety of use cases for WhatsApp."

Candice Goodman, Managing director, Mobitainment

"We decided to partner with CM.com as a result of their customer-centric approach and competitive pricing relating to WhatsApp Business."

Nick Argyros, CEO, GotBot

Companies can communicate with their customers in two ways

Customer and business initiated messages

Customer Care Window

A 24-hour time frame that starts the moment your customer starts a conversation. Your company can send both Session Messages and Message Templates - no WhatsApp fee applies here.

Notifications via Message Templates

Pre-approved messages that can be sent both in and outside the 24 hour window. Can be used to send notifications to customers with active opt-in if company initiated - WhatsApp fee applies.

Choose the price plan for your business

Whether you're a start-up or an Enterprise business talking to thousands of WhatsApp users around the world. Pick the plan that fits your needs and get the most out of WhatsApp.

Need more than 10 profiles? Need more than 150,000 monthly messages? Contact us for custom pricing.


Contact us

Essentials

Per month
R1,534
  • First business profile = free
  • Extra business profile = NA
  • 10 Templates
  • 5000 messages included P/M
  • Above 5k messages: R0,31 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts not available
  • Prices excl 15% VAT

Business

Per month
R4,634
  • First business profile = free
  • Extra business profile = R1,534 P/M
  • 100 Templates
  • 50,000 messages included P/M
  • Above 50k messages: R0,19 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts not available
  • Prices excl 15% VAT

Enterprise

Per month
R7,735
  • First business profile = free
  • Extra business profile = R1,534 P/M
  • Unlimited Templates
  • 50,000 messages included P/M
  • Above 50k messages: R0,13 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts available
  • Prices excl 15% VAT

Choose the tool for your business

Connect via API or Web interface

Simple Integration via API

Our Business Messaging API combines multiple messaging channels into a single platform, providing you with a high-volume and two-way customer engagement solution.

To the API docs

One Contact Center tool

Communicate with your customers on WhatsApp from one single platform and manage all your messaging apps together in one easy to manage inbox.

Customer Contact tool

WhatsApp Business Partners

Our selected business partners also have the WhatsApp Business Solution integrated in their software and offer their customers direct access via an easy integration.

WhatsApp Partners

Let's connect

To kickstart the process, register on our platform (for existing customers, simply log in). Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.

If you have questions about our WhatsApp Business solution, you can chat with us directly. Scan the QR code on the right, WhatsApp will open automatically and you can chat directly with one of our dedicated team members.

Your number will not be used for advertising purposes, it will be deleted immediately after the chat.

Try for free
CM.com whatsapp QR code

More than WhatsApp Business

Customers want to communicate where, when and how they want via the channel they prefer!

Connect with our platform to discover it all. Jump on the opportunity to connect with all messaging channels like Facebook Messenger, Viber, SMS, Twitter, RCS, Telegram, WeChat, and more.

Our platform is scalable, which means that you can scale your communication up or down at anytime.

Our Business Messaging API is a powerful omni-channel messaging solution that enables you to unify the world’s most popular communication channels into a single API, WhatsApp Business included. Learn more about our multi-channel messaging solution.

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