WhatsApp Business Solution Provider

Treat customers like friends with our WhatsApp Business API - exceed customer expectations.

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Experience the power of the WhatsApp Business API

for companies

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1.5 billion people

More than 1 billion people use WhatsApp each day and over 1.5 billion people use it each month.

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Global usage

WhatsApp is being used in over 180 countries. Reach your audience where they are.

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60 languages

WhatsApp is available in 60 languages, allowing users globally to have a seamless customer experience.

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Use cases

Send alerts, notifications, and customer support queries via the channel your customers use daily.

WhatsApp Business webinar and white paper

Webinar: We'll take you through the most important features of the WhatsApp Business Solution and example use cases to inspire you to create your own.

White paper: We'll cover customer journey pain points solved via WhatsApp Business, use cases, tips to grow your audience, and how to get started.

Register for webinar Download white paper

Chat with your customers via WhatsApp Business

WhatsApp is indispensable to the customer journey. From getting to know your company and its services, to coming back with a question about the tenth product they bought from you, customers turn to messaging throughout the customer journey.

WhatsApp opens up a world of opportunities to grow revenue, reduce pressure on customer service and minimise friction on the path to purchase.

The WhatsApp Business API gives you - instant insights into your messaging delivery statistics, a verified account with secure end-to-end encryption, and access to Customer Contact included in your WhatsApp Business package.

Try for free

Use cases of WhatsApp Business

The WhatsApp Business solution ensures a presence among your customers. Share business hours, address and link to your website. Share rich content like pictures, videos and locations. Respond instantly with automated messages or use quick replies to reuse messages.

Connect to our WhatsApp Business API and receive your incoming messages via a customer support software you already use or our Customer Contact Web App.

  1. Share updates, changes or reminders - alert when it matters

  2. Offer support during each step in the customer journey

  3. Share reminder notifications about deliveries and appointments

  4. Ensure messages deliver during limited network with SMS fall-back

whatsapp business message flow

Why CM.com as your WhatsApp Business solution provider?

We can help you set up and manage a complete, multi-channel platform to support your customers.

We ensure you can have secure conversations and analyse the data you need to improve your own services. Our prices include set-up, on-boarding, a dedicated account manager and 24/7 support. Visit our WhatsApp Business help centre for everything you need to know about WhatsApp Business for companies.

Whatsapp with CM.com

Business and Customer initiated message types

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Customer Care Window

A 24-hour time frame that starts the moment your customer starts a conversation. Your company can send both Session Messages and Message Templates - no WhatsApp fee applies here.

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Message Templates

Pre-approved messages that can be sent both in and outside the 24 hour window. Can be used to send notifications to customers with active opt-in if company initiated - WhatsApp fee applies.

Essentials

Per month
R1,534
  • First business profile = free
  • Extra business profile = NA
  • 10 Templates
  • 5000 messages included P/M
  • Above 5k messages: R0,31 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts not available
  • Prices excl 15% VAT

Business

Per month
R4,634
  • First business profile = free
  • Extra business profile = R1,534 P/M
  • 100 Templates
  • 50,000 messages included P/M
  • Above 50k messages: R0,19 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts not available
  • Prices excl 15% VAT

Enterprise

Per month
R7,735
  • First business profile = free
  • Extra business profile = R1,534 P/M
  • Unlimited Templates
  • 50,000 messages included P/M
  • Above 50k messages: R0,13 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts available
  • Prices excl 15% VAT

How to get started?

Before being able to send WhatsApp messages, you need to on-board your business (follow the on-board for WhatsApp Business steps below). We'll send your business to be verified by WhatsApp. The verification of your business details can take up to 2 weeks and should be taken well in advance of starting your implementation.

Once your details are verified by WhatsApp, we can start the implementation process.

On-board for WhatsApp Business

To kickstart the process, register on our platform (for existing customers, simply log in). Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon.

We'll keep you informed throughout the on-boarding process.

Register now

More than WhatsApp Business

Customers want to communicate where, when and how they want via the channel they prefer!

Connect with our platform to discover it all. Jump on the opportunity to connect with all messaging channels like Facebook Messenger, Viber, SMS, Twitter, RCS, Telegram, WeChat, and more.

Our platform is scalable, which means that you can scale your communication up or down at anytime.

Our Business Messaging API is a powerful omni-channel messaging solution that enables you to unify the world’s most popular communication channels into a single API, WhatsApp Business included. Learn more about our multi-channel messaging solution.

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