WhatsApp Business Solution Provider

Send and receive WhatsApp messages. Use this popular channel to exceed customer expectations.

Why enable WhatsApp for your business?

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Global usage

WhatsApp is being used in over 180 countries. Reach your audience where they are.

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1.5 billion people

More than 1 billion people use WhatsApp each day and over 1.5 billion people use it each month.

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60 languages

WhatsApp is available in 60 languages, allowing users globally to have a seamless customer experience.

Communicate conveniently with
more customers

By creating a presence with a verified WhatsApp account, brands worldwide can connect and build personal relationships with their customers.

Chat with your customers via WhatsApp Business

The WhatsApp Business solution ensures a business presence among your customers. With your verified profile you can indicate opening times, your address and a link to your website.

Create the convenience your customers deserve within the messaging channel they use daily.

Easily connect via our API and choose to receive your incoming messages via our Web App or different customer support software you already use.

  1. Instant insights into your messaging delivery statistics

  2. A verified account, creating trust regarding the brand's identity

  3. Secure communication with end-to-end encryption

Let's connect
whatsapp business message flow

Use Cases of WhatsApp Business:

Alerts: Alert your customers when it matters. Send urgent updates, changes or maintenance reminders.

Customer Support: Resolving problems and queries is easier when you can explain with videos, pictures, locations and date pickers for appointments.

Notifications: Remind your customers of deliveries, orders and appointments and implement SMS fall-back to ensure notifications are always delivered.

Why CM.com as your WhatsApp Business solution provider?

We can help you set up and manage a complete, multi-channel platform to support your customers.

We ensure you can have secure conversations and analyse the data you need to improve your own services. Our prices include set-up, on-boarding, a dedicated account manager and 24/7 support.

Whatsapp with CM.com

WhatsApp Business message types

With the WhatsApp Business solution, there are two ways to chat with your customer. One way is via the 24 hour customer initiated Customer Care Window. The other way is via company initiated Message Templates (active opt in required).

Tell me more

Business and Customer initiated message types

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Customer Care Window

A 24-hour time frame that starts the moment your customer starts a conversation. Your company can send both Session Messages and Message Templates - no WhatsApp fee applies here.

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Message Templates

Pre-approved messages that can be sent both in and outside the 24 hour window. Can be used to send notifications to customers with active opt-in if company initiated - WhatsApp fee applies.


Per month


Per month
  • First telephone number = free
  • Extra telephone number = R1,534 P/M
  • 100 Template Messages
  • 50,000 messages included P/M
  • Above 50k messages: R0,19 CM fee applies
  • Message Templates = See WhatsApp rates


Per month
  • First telephone number = free
  • Extra telephone number = R1,534 P/M
  • Unlimited Template Messages
  • 50,000 messages included P/M
  • Above 50k messages: R0,13 CM fee applies
  • Message Templates = See WhatsApp rates

Let's connect

We've made it super simple to start a WhatsApp Business conversation with your customers. To kickstart the process, register by completing our on-boarding form. Due to high demand, connecting can take a little time. We’ll be sure to properly inform you as soon as we can connect you.

Register now

Add WhatsApp Business to your communication suite

Customers want to communicate where, when and how they want via the channel they prefer!

Our Business Messaging API is a powerful omni-channel messaging solution that enables you to unify the world’s most popular communication channels into a single API, WhatsApp included.

Navigate from a rich 360-degree customer profile to a single conversation view, and provide single personalised conversations. 

Learn more
multi-channel messaging

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