WhatsApp Business Solution Provider

Treat customers like friends with our WhatsApp Business API - exceed customer expectations.

Register now

Experience the power of WhatsApp Business

for companies

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1.5 billion people

More than 1 billion people use WhatsApp each day and over 1.5 billion people use it each month.

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Global usage

WhatsApp is being used in over 180 countries. Reach your audience where they are.

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60 languages

WhatsApp is available in 60 languages, allowing users globally to have a seamless customer experience.

Chat with your customers via WhatsApp Business

The WhatsApp Business solution ensures a business presence among your customers. Share business hours, address and a link to your website with a verified profile.

Connect to our WhatsApp Business API and choose to receive your incoming messages via a customer support software you already use or our Customer Contact Web App.

  1. Instant insights into your messaging delivery statistics

  2. A verified account, creating trust regarding the brand's identity

  3. Secure communication with end-to-end encryption

  4. Customer Contact included in your WhatsApp Business package

whatsapp business message flow

Use Cases of WhatsApp Business

WhatsApp is indispensable to the customer journey. From getting to know your company and its services, to coming back with a question about the tenth product they bought from you, customers turn to messaging during every step of the buying process. 

  1. Alerts: Updates, changes or reminders, alert when it matters

  2. Customer Support: Talk with your customers and deliver support

  3. Rich Content: Solving problems is easiest with rich content

  4. Notifications: Reminders of deliveries, orders, and appointments

whatsapp business use case

Why CM.com as your WhatsApp Business solution provider?

We can help you set up and manage a complete, multi-channel platform to support your customers.

We ensure you can have secure conversations and analyse the data you need to improve your own services. Our prices include set-up, on-boarding, a dedicated account manager and 24/7 support. Visit our WhatsApp Business help centre for everything you need to know about WhatsApp Business for companies.

Whatsapp with CM.com

Business and Customer initiated message types

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Customer Care Window

A 24-hour time frame that starts the moment your customer starts a conversation. Your company can send both Session Messages and Message Templates - no WhatsApp fee applies here.

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Message Templates

Pre-approved messages that can be sent both in and outside the 24 hour window. Can be used to send notifications to customers with active opt-in if company initiated - WhatsApp fee applies.


Per month
  • First business profile = free
  • Extra business profile = NA
  • 10 Templates
  • 5000 messages included P/M
  • Above 5k messages: R0,31 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts not available


Per month
  • First business profile = free
  • Extra business profile = R1,534 P/M
  • 100 Templates
  • 50,000 messages included P/M
  • Above 50k messages: R0,19 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts not available


Per month
  • First business profile = free
  • Extra business profile = R1,534 P/M
  • Unlimited Templates
  • 50,000 messages included P/M
  • Above 50k messages: R0,13 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts available

How to get started?

Before being able to send WhatsApp messages, you need to on-board your business (follow the on-board for WhatsApp Business steps below). We'll send your business to be verified by WhatsApp. The verification of your business details can take up to 2 weeks and should be taken well in advance of starting your implementation.

Once your details are verified by WhatsApp, we can start the implementation process.

On-board for WhatsApp Business

To kickstart the process, register on our platform (for existing customers, simply log in). Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon.

We'll keep you informed throughout the on-boarding process.

Register now

WhatsApp Business white paper

In this white paper we'll cover how to use the WhatsApp Business solution, how to grow conversations, how reduce pressure on customer service and how to minimise friction on the path to  purchase. 

Download white paper

More than WhatsApp Business

Customers want to communicate where, when and how they want via the channel they prefer!

Connect with our platform to discover it all. Jump on the opportunity to connect with all messaging channels like Facebook Messenger, Viber, SMS, Twitter, RCS, Telegram, WeChat, and more.

Our platform is scalable, which means that you can scale your communication up or down at anytime.

Our Business Messaging API is a powerful omni-channel messaging solution that enables you to unify the world’s most popular communication channels into a single API, WhatsApp Business included. Learn more about our multi-channel messaging solution.

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