Exceed expectations with the WhatsApp Business API

Communicate with billions of customers with CM.com as your WhatsApp Business Solution Provider.

Register now

Experience the power of the WhatsApp Business API

for companies

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1.5 billion people

More than 1 billion people use WhatsApp each day and over 1.5 billion people use it each month.

Global usage

WhatsApp is being used in over 180 countries. Reach your audience where they are.

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60 languages

WhatsApp is available in 60 languages, allowing users globally to have a seamless customer experience.

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Use cases

Send alerts, notifications, and customer support queries via the channel your customers use daily.

Use cases of WhatsApp Business

The WhatsApp Business solution ensures a presence among your customers. Share rich content like pictures, QR codes, videos and locations. Respond instantly with automated messages, use quick replies or send out pre-approved message templates.

Connect to our WhatsApp Business API and receive your incoming messages via a customer support software you already use or our Customer Contact Web App - free for WhatsApp customers.

  1. Share updates, changes or reminders - alert when it matters

  2. Offer support during each step in the customer journey

  3. Share reminder notifications about deliveries and appointments

  4. Ensure messages deliver during limited network with SMS fall-back

whatsapp business message flow

Why CM.com as your WhatsApp Business solution provider?

We can help you set up and manage a complete, multi-channel platform to support your customers.

We ensure you can have secure conversations and analyse the data you need to improve your own services. Our prices include set-up, on-boarding, a dedicated account manager and 24/7 support. Visit our WhatsApp Business help centre for everything you need to know about WhatsApp Business for companies.

example of boarding pass received via whatsapp

Business and Customer initiated message types

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Customer Care Window

A 24-hour time frame that starts the moment your customer starts a conversation. Your company can send both Session Messages and Message Templates - no WhatsApp fee applies here.

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Message Templates

Pre-approved messages that can be sent both in and outside the 24 hour window. Can be used to send notifications to customers with active opt-in if company initiated - WhatsApp fee applies.

Customer use cases for WhatsApp Business

We've teamed up with some of our customers to share their success story. Find out how they use our WhatsApp Business API to improve customer experience.


Per month
  • First business profile = free
  • Extra business profile = NA
  • 10 Templates
  • 5000 messages included P/M
  • Above 5k messages: R0,31 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts not available
  • Prices excl 15% VAT


Per month
  • First business profile = free
  • Extra business profile = R1,534 P/M
  • 100 Templates
  • 50,000 messages included P/M
  • Above 50k messages: R0,19 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts not available
  • Prices excl 15% VAT


Per month
  • First business profile = free
  • Extra business profile = R1,534 P/M
  • Unlimited Templates
  • 50,000 messages included P/M
  • Above 50k messages: R0,13 CM fee applies
  • Message Templates = See WhatsApp rates
  • Volume discounts available
  • Prices excl 15% VAT

How to get started?

Before being able to send WhatsApp messages, you need to on-board your business (follow the on-board for WhatsApp Business steps below). We'll send your business to be verified by WhatsApp. The verification of your business details can take up to 2 weeks and should be taken well in advance of starting your implementation.

Once your details are verified by WhatsApp, we can start the implementation process.

Let's connect

To kickstart the process, register on our platform (for existing customers, simply log in). Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.

If you have questions about our WhatsApp Business solution, you can chat with us directly. Scan the QR code on the right, WhatsApp will open automatically and you can chat directly with one of our dedicated team members.

Your number will not be used for advertising purposes, it will be deleted immediately after the chat.

Try for free
CM.com whatsapp QR code

WhatsApp Business customer and partner reviews

"CM.com’s user friendly interface, good references, 24/7 support and quick onboarding, made it a no brainer to partner with them."

Mehmet Uluceviz, Head of Operations, Travelstart MENA

"Since we onboarded WhatsApp Business via CM.com, we have successfully closed more deals and could reach 3 times more of our customer base via messaging communication compared to when we were only using SMS and Email. As a business, we look forward to a long and prosperous working relationship."

Lunique Theunissen, Group Marketing Manager, Cash Crusaders

"CM.com allows us to offer our clients a multi-functional exchange of content for sending and receiving images, voice notes, video, documents and pin locations – allowing us to fulfil a wide variety of use cases for WhatsApp."

Candice Goodman, Managing director, Mobitainment

"We decided to partner with CM.com as a result of their customer-centric approach and competitive pricing relating to WhatsApp Business."

Nick Argyros, CEO, GotBot

More than WhatsApp Business

Customers want to communicate where, when and how they want via the channel they prefer!

Connect with our platform to discover it all. Jump on the opportunity to connect with all messaging channels like Facebook Messenger, Viber, SMS, Twitter, RCS, Telegram, WeChat, and more.

Our platform is scalable, which means that you can scale your communication up or down at anytime.

Our Business Messaging API is a powerful omni-channel messaging solution that enables you to unify the world’s most popular communication channels into a single API, WhatsApp Business included. Learn more about our multi-channel messaging solution.

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