Mar 21, 2022 •
Customer Experience
Putting Citizen and Student Needs Center Stage in Digitalization
The past few years have been disruptive, to say the least. The public sector had to be quick on its feet with innovations when classrooms and governmental services were forced online. Priorities shifted and the rather traditional face-to-face interactions of the public sector had to be phased out almost overnight. Adaptation was needed, and the flexibility of the public sector truly showed. So how can you best embrace digitalization?