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Conversational AI Cloud

Automate Conversations and Ease Service Pressure

Design and deploy AI-powered chatbots across all channels efficiently with a single application - no coding needed.

Conversational AI Cloud engagement platform chatbot conversation

Empower Self-Service

Enable customers to resolve issues without speaking to a human agent

Provide 24/7 Support

Be available to customers no matter the time of day or night

Grow Without Costs

Scale your customer service support without additional operational costs

Easily Build Your Own Chatbot With AI

Set up and fuel your chatbot with accurate content in minutes. Conversational AI Cloud scans your website, PDFs and other knowledge sources to provide quick, accurate AI-generated answers without training, configuration or creating additional chatbot pathways.

Conversational AI Cloud interface engagement platform knowledge base

Deploy in Hours Not Weeks

Simply connect your website or knowledge sources and your chatbot is ready to go.

Customise to Your Tone of Voice

Personalise your chatbot to the tone of voice and style of your company.

Human Like Conversations

Create human-like conversations and move away from rigid chatbots with AI.

drag-and-drop builder

Customisable Chatbots That Put You in Control

Customise your chatbot's responses and control dialogue flows with an easy-to-use drag-and-drop builder, enabling you to ensure accurate, high-quality conversations for your customers.

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Simply Drag-and-Drop

Design, launch and maintain automated conversations with ease.

plug-and-play integrations

Integrate Existing Solutions

Utilise your existing technology stack with plug-and-play integrations.

FAQ module

Control Your Answers

Monitor and safeguard through pre-build conversations to ensure the right responses.

Goodbye Siloed Solutions.
Hello Engagement Platform.

Conversational AI Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and team members. It effortlessly works with our Mobile Service Cloud, Customer Data Platform and more.

Here's What Our Customers Have To Say

Recognised - Accredited - Secured

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR

From Startups to Enterprises

✔ Basic

Easily create a Generative AI Chatbot that generates responses from your own information, across all channels and smoothly transitions to live agents.

✔ Pro

Build AI Chatbots with control and customisation through a Multi-Engine NLU, an easy-to-use dialogue builder without coding, and robust analytics.

✔ Enterprise

Implement AI Chatbots with role-based access, audit logs, revision tracking, and IP whitelisting to ensure top-level security and compliance.

Want to see Conversational AI Cloud in action? Fill out the form to request a free demo given by one of our experts.

Find Answers to Your Questions

What is Conversational AI?

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Conversational AI technology enables computers to engage in natural text conversations with customers, utilising data, natural language processing, and machine learning to mimic human interactions. A prime example of Conversational AI in action is a chatbot facilitating instant, personalised responses to customer queries about products or services.

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What is an AI Chatbot?

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An AI chatbot is a computer program simulating human communication, widely employed in diverse online scenarios, from customer service to sales. Advances in technology have elevated chatbots from basic, rigid tools to sophisticated systems that engage users in a remarkably human-like manner.

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What is a Generative AI Chatbot?

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A Generative AI chatbot draws on input from websites, PDFs, knowledge centres and other knowledge sources to generate dynamic responses, eliminating recognition issues, ensuring a hassle-free conversational experience and preventing the need to predefine answers. Generative AI enables instant chatbot set-up and generates contextual answers based on the preferred tone of voice aligned with your brand.

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What is a Voicebot?

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A voicebot, or 'Conversational IVR,' is an AI-driven conversational agent using natural language understanding and voice recognition (speech-to-text). It interprets human speech, responding in everyday language with the help of a text-to-speech engine. Beyond familiar AI assistants, like Alexa or Siri, conversational interactive voice response (IVR) is increasingly popular in customer service as a prevalent form of conversational AI.

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The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is booming, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what will propel their businesses moving forward.

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The benefits of integrating a chatbot with your tech stack

At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.

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Implementing Large Language Models and Generative AI, CM.com’s first features

Today CM.com has introduced a major release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.

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