Consumers today are likely to cut back on travel expenditure when economic conditions are poor.
Now more than ever, online service has a pivotal role to play in the overall customer spend. But how are travel brands really performing when it comes to service?
To delve deeper into the travel market, we reviewed the UK’s top 25 travel brands on the availability of communication channels and asked questions via each channel, from simple FAQs like ‘how can I make a complaint?’ to more specific ‘my bag is lost, how can I find it?’, assigning scores for speed and effectiveness.
Complete the form to discover the results.
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