Increase customers satisfaction, sales and gain more loyal customers through efficient customer service.
Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.
Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.
Google's Business Messages allows you to meet potential and existing customers in their moment of need.
Make is easy for customers to pick up conversations with your brand, whether they are searching for products, looking for a local business, want to make a purchase, or need support. Google's Business Messages enables you to become seamlessly discoverable across multiple entry points.
Google Search.
Google Maps.
Your owned channels, like your website.
More places on Android, like within apps.
On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.
Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels and cards for richer engagement, smart reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalised on-demand support.
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.
Read moreOne solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.
Read moreCompare the use cases below
per month
Counts the number of unique users you engaged within a calendar month.
The best option for multiple messages to a limited set of users.
Use Cases: newsletters, daily updates.
per month
Counts the amount of 24-hours window messages to a unique user.
The best option for chats with customers with a clear start and endpoint.
Use Cases: customer support, Q&A, conversational bots.
per month
Counts all inbound and outbound messages to applicable channels.
The best option for single messages with limited responses.
Use Cases: notifications, reminders, marketing
Google's Business Messages is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Download the guide and learn everything there is to know about these essential messaging channels.
Download the GuideSelect a region to show relevant information. This may change the language.
Is this region a better fit for you?
