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Google's Business Messages

Your direct connection to customers' searches

Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.

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Start the conversation with your customers today

Drive business value

Increase customers satisfaction, sales and gain more loyal customers through efficient customer service. 

Be where customers need you

Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.

Differentiate your brand

Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.

Googles-Business-Messages

Your direct connection to the search of your customers

Google's Business Messages allows you to meet customers in their moment of need. Whenever your customers are searching for products, looking for a local business, want to make a purchase, or need support. Google's Business Messages enables you to become seamlessly discoverable across multiple entry points!

  1. Google Search.

  2. Google Maps.

  3. Your owned channels, like your website.

  4. More places on Android, like within apps.

Conversations Googles Business Messages

Provide great customer experience and drive value

On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.

Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels and cards for richer engagement, smart reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalised on-demand support.

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Get access to Google's Business Messages with CM.com

business messaging api

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Read more

We offer three pricing bundles to suit your business needs

Compare the use cases below

From R1699

per month

Monthly Active Users
  • Counts the number of unique users you engaged within a calendar month.

  • The best option for multiple messages to a limited set of users.

  • Use Cases: newsletters, daily updates.


From R1499

per month

Conversations
  • Counts the amount of 24-hours window messages to a unique user.

  • The best option for chats with customers with a clear start and endpoint.

  • Use Cases: customer support, Q&A, conversational bots.


From R999

per month

Messages
  • Counts all inbound and outbound messages to applicable channels.

  • The best option for single messages with limited responses.

  • Use Cases: notifications, reminders, marketing


Essential messaging channels for your business

Essential Messaging Channels Guide

Essential messaging channels guide

Google Business Messages is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Download the guide and learn everything there is to know about these essential messaging channels.

Download the Guide

Request Google's Business Messages today

Google's Business Messages is available within our Business Messaging API to integrate within your communication suite.

Request early access to get started or reach out for more information.

Request early access

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