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Google's Business Messages

Use Google's Business Messages to reach customers

Turn search results into chat opportunities on Google Search, Maps, or your own channels. 

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Start the conversation with your customers on Google

Drive business value

Increase customers satisfaction, sales and gain more loyal customers through efficient customer service. 

Be where customers need you

Meet customers in their moment of need, directly from Google Search, Maps, or across your owned channels.

Differentiate your business brand

Create a distinctive customer experience. Set the standard for your industry, and put your business on the map.


Your direct connection to chat opportunities on Google

Google's Business Messages allows you to meet potential and existing customers in their moment of need.

Make is easy for customers to pick up conversations with your brand, whether they are searching for products, looking for a local business, want to make a purchase, or need support. Google's Business Messages enables you to become seamlessly discoverable across multiple entry points.

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    Google Search.

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    Google Maps.

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    Your owned channels, like your website.

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    More places on Android, like within apps.

Conversations Googles Business Messages

Provide great customer experience and drive value

On Google's Business Messages, customers initiate the conversation whenever it's convenient for them. Conversations take place on a Google messaging surface available on iOS and Android.

Create and add value during the complete customer journey with rich features, from discovery to the purchasing moment. Use carousels and cards for richer engagement, smart reply chips for quicker responses, or chatbot capabilities and smart automation to provide personalised on-demand support.

Request access

Get access to Google's Business Messages with

business messaging api

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

Read more
Mobile Service Cloud

Mobile Customer Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

Read more

We offer three pricing bundles to suit your business needs

Compare the use cases below

From R1799

per month

Monthly Active Users
  • Counts the number of unique users you engaged within a calendar month.

  • The best option for multiple messages to a limited set of users.

  • Use Cases: newsletters, daily updates.

From R1399

per month

  • Counts the amount of 24-hours window messages to a unique user.

  • The best option for chats with customers with a clear start and endpoint.

  • Use Cases: customer support, Q&A, conversational bots.

From R1399

per month

  • Counts all inbound and outbound messages to applicable channels.

  • The best option for single messages with limited responses.

  • Use Cases: notifications, reminders, marketing

Essential messaging channels for your business

Essential Messaging Channels Guide

Essential messaging channels guide

Google's Business Messages is just 1 of many messaging channels used by more and more brands. Their emergence generates many questions from businesses. Download the guide and learn everything there is to know about these essential messaging channels.

Download the Guide

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