Articles from Rutger de Ruiter

Mar 20, 2026 • HALO

New in HALO: Analytics That Show You What Your AI Is Actually Doing

Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.

Nov 28, 2025 • HALO

HALO Introduces WhatsApp Voice

Customers are increasingly communicating through apps rather than traditional phone calls. That is why we are introducing an important expansion of HALO today: Voice Agents can now automatically handle incoming calls made through WhatsApp. We are also looking back at improvements we have added to HALO over the past months. Developments that bring voice and chat closer together and help organizations automate faster and more consistently.