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Overall, Gross profit growth in H1 2025 was flat, in the absence of more volatile business, like the promotional WhatsApp campaign in H1 2024. Given the Gross profit development in H1 2025, CM.com takes a more cautious stance on its FY 2025 outlook. CM.com reiterates its guidance on OPEX and guides FY 2025 EBITDA towards the lower end of the previously guided range of €22-27 million
Performance Customer Engagement Platform
As presented during the Capital Markets Day, CM.com focuses on growing interactions on its Customer Engagement platform through its four business units. The interaction is focused on generating sustainable profit growth.
Financial Highlights Q2 2025
EBITDA: €3.9 million (Q2 2024: €4.1 million, Normalized €4.9 million).
Gross profit: €19.8 million (-4% YoY).
Gross margin: 31.8% (Q2 2024: 29.3%).
Revenue: €62.4 million (-12% YoY).
OPEX: €16.0 million (Q2 2024: €16.6 million, Normalized €15.8 million).
Annual Recurring Revenue (ARR): €34.5 million (+6% YoY)
Financial Highlights H1 2025
EBITDA: €7.8 million (H1 2024: €6.6 million, Normalized €8.2 million).
Gross profit: €40.3 million (flat YoY).
Gross margin: 32.4% (H1 2024: 30.0%).
Revenue: €124.3 million (-7% YoY).
OPEX: €32.5 million (H1 2024: €33.7 million, Normalized €32.1 million).
Free Cash Flow: €2.1 million (H1 2024: -€1.3 million)
Outlook
CM.com expects to improve performance in H2 2025, driven by ongoing contributions from successful innovations such as HALO, Voice AI, and the ticketing resale platform. The company aims to achieve further improvements in operational efficiency while continuing to focus on growing interactions on its platform, with an emphasis on high-margin revenue streams.
Given the Gross profit development in H1 2025, CM.com takes a more cautious stance on its FY 2025 outlook. CM.com reiterates its guidance on OPEX and guides FY2025 EBITDA towards the lower end of the previously guided range of €22-27 million.
About CM.com
CM.com (AMS: CMCOM) is a global leader in AI-powered Customer Engagement solutions, providing businesses one platform to engage with consumers. Our engagement platform empowers marketing, sales, and customer support teams to automate interactions with customers across various mobile channels, seamlessly integrated with payment capabilities that drive sales, attract customers, and boost satisfaction.
