Tag "CM.com"

Jul 10, 2025 • CM.com

CM.com Launches AI Voice Agent for Voice-Driven Customer Interaction

Today, we're introducing AI Voice Agents: smart voice assistants that automatically handle customer inquiries and are available 24/7. This launch expands on our previously released Agentic AI platform HALO. With these fully automated voice assistants, organizations can handle customer inquiries naturally around the clock - without wait times or menu options.

Jun 17, 2025 • CM.com

CM.com and FORMULA 1 HEINEKEN DUTCH GRAND PRIX continue partnership through to final race in 2026

The partnership between CM.com and the Formula 1 Heineken Dutch Grand Prix has been extended through 2026. As an Event Partner, CM.com will continue to play a key role in enhancing the digital fan experience at Netherlands' biggest sporting event.

May 15, 2025 • CM.com

CM.com Unveils Improved Financial Targets and Introduces Voice AI Agents

Breda, The Netherlands, 15 May 2025 - Today, CM.com N.V. (AMS: CMCOM), a global leader in AI-powered Customer Engagement solutions, hosts a Capital Markets Day at its headquarters in Breda. The management board will share its growth strategy, as CM.com enters the next growth phase. CM.com is at the beginning of a new era, where it will become an AI-First company. Improved medium term financial targets will be presented, as CM.com has met all financial goals as presented in the 2022 deep dive.

Apr 17, 2025 • CM.com

CM.com Reports a 63% Higher EBITDA YoY in Q1 2025

Breda, The Netherlands, 17 April 2025 – At the beginning of 2025, CM.com reached some significant milestones, as it introduced its Agentic AI platform HALO, successfully refinanced the outstanding convertible bonds, and executed on a related share placement. These milestones have strengthened the foundation that CM.com builds upon. For HALO, so far close to 100 deals have been secured with both new and existing clients.

Feb 06, 2025 • CM.com

CM.com launches Agentic AI Platform HALO

Breda, February 6, 2025 - CM.com introduces HALO, an advanced Agentic AI Platform that fundamentally transforms tasks and business processes. With a team of over 100 professionals, CM.com has spent more than a year developing HALO, which is regarded as one of Europe's most innovative AI platforms.

May 27, 2024 • CM.com

Music Venue Hedon Chooses the Ticketing and Engagement Platform of CM.com

Hedon and CM.com will collaborate intensively over the next four years to elevate the overall visitor experience and internal processes to an even higher level. Hedon will receive all the tools to integrate ticket sales, marketing, and visitor support, allowing it to take a leading role in the world of music venues.

CM.com press release shopping awards winners

Mar 29, 2024 • CM.com

YourSurprise Secures a Top Three Spot at the Shopping Awards

Breda – In a period of fast pacing innovations, YourSurprise is rewarded by a top three spot of the Shopping Award for their Generative AI case powered by the Engagement Platform of CM.com. This recognition highlights the amazing commitment of YourSurprise to embrace the latest innovative developments and setting new benchmarks in customer service for the future.

unveils-groundbreaking-safeguard-feature-to-combat-artificially-inflated-traffic-ait-fraud

Sep 26, 2023 • CM.com

CM.com Unveils 'Safeguard' Feature to Combat Artificially Inflated Traffic (AIT) Fraud

Breda, The Netherlands, 26 September 2023 - CM.com, a leading provider of Communication Platform as a Service (CPaaS) solutions, is proud to announce the launch of its cutting-edge feature, 'Safeguard: Destination Management.' This innovative addition to the company's robust platform empowers customers to protect themselves against artificially inflated traffic (AIT) fraud by managing messaging traffic to specific destinations.

Engagement platform generative ai engine

Sep 15, 2023 • CM.com

CM.com Celebrates Launch of Generative AI Engine: Revolutionizing Customer Engagement

Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

Apr 12, 2023 • CM.com

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Aug 17, 2022 • CM.com

Juniper recognizes CM.com as leader in CCaaS market

Juniper Research ranks CM.com, the market leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

Jun 07, 2022 • CM.com

CM.com selected as Euronext Tech Leader

CM.com (AMS: CMCOM), a global leader in cloud software for conversational commerce, has been selected to participate in Euronext Tech Leaders.

May 19, 2022 • CM.com

CM.com Named ‘Leading Challenger’ in Mobile Voice by Juniper Research

New report, Mobile Voice Strategies: Future Monetisation Opportunities & Market Forecasts 2022-2026, places CM.com amongst top ten global market leaders.

Mar 15, 2022 • CM.com

CM.com completes acquisition of Building Blocks

CM.com, a global leader in cloud software for conversational commerce, has completed the acquisition of Consumer AI technology company Building Blocks.

Feb 11, 2022 • CM.com

CM.com Arrives in Brazil to Boost the Way Brands Interact With Their Customers

With a local presence in 20 countries, CM.com aims to connect businesses and consumers through a range of solutions that integrates different messaging channels, using data and automation in conversations.