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Mobile Service Cloud

Mobile Service Cloud Integrations

See up-to-date customer and order data, right next to the conversation – regardless of channel.

contextual data

Supercharge Customer Profiles

Customer service agents don’t have the time to look up data in other systems. That’s why we offer agents a rich 360° customer profile – right next to the conversation, regardless of channel.

  1. Connect any CRM, ERP, CDP, or eCommerce system

  2. Customise the personal data fields in the customer profile

  3. Show orders, bookings, repairs, or other transaction details

  4. Create multiple platform integrations, incl. offline POS

Unlock More Features

Sales Features

When a customer buys something after a service conversation, we send a ‘win message’ and attribute the revenue to this agent.

Enriched Reporting

Gain deeper insights into sales conversions and average order values per agent, team, channel, or topic.

Powerful Search

Besides finding conversations based on customer data or keywords, agents can also lookup orders.

Conversation Retrieval

Automatically retrieve all conversations from Mobile Service Cloud when you open a contact in your CRM.

Integration Mobile Service Cloud

Integrate Any Platform

Our open API allows you to integrate any CRM, ERP, CDP, or eCommerce system with your Mobile Service Cloud. We also have no- and low-code integrations on the shelf to get you off to a flying start.

Benefits of Mobile Service Cloud Integrations

Personalise Conversations

Agents can instantly recognise customers, their lifetime spends, preferences, order details, previous conversations, and more.

Boost Productivity

Agents don’t need to look up data in other systems. Relevant and up-to-date data is shown right next to the conversation. For every channel.

Resolve Issues Faster

Customers don't like to wait. Help them as fast as possible. No need to ask repetitive questions when all data is at hand.

Stimulate Conversions

By sending agents ‘win-messages’ and showing sales stats, you are turning your customer service team into a sales team.

Gain Deeper Insights

By measuring sales and return values per service interaction, you gain deeper insights into the value your service team delivers.

Integrating Customer Service and Marketing Software

The real strength of the platform? All products can be integrated. The seamless integration between our customer service software Mobile Service Cloud and marketing software Mobile Marketing Cloud enable you to create smooth customer journeys, across disciplines. Break down the silos and start working together.

Want to find out more?

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Low Code Integrations

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Discover more about Mobile Service Cloud

Personalise your Mobile Service Cloud to your needs. Implement integrations with our API. Learn more or discuss the possibilities with one of our experts.

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