Customer service agents don’t have the time to look up data in other systems. That’s why we offer agents a rich 360° customer profile – right next to the conversation, regardless of channel.
Connect any CRM, ERP, CDP, or eCommerce system
Customise the personal data fields in the customer profile
Show orders, bookings, repairs, or other transaction details
Create multiple platform integrations, incl. offline POS
When a customer buys something after a service conversation, we send a ‘win message’ and attribute the revenue to this agent.
Gain deeper insights into sales conversions and average order values per agent, team, channel, or topic.
Besides finding conversations based on customer data or keywords, agents can also lookup orders.
Automatically retrieve all conversations from Mobile Service Cloud when you open a contact in your CRM.
Our open API allows you to integrate any CRM, ERP, CDP, or eCommerce system with your Mobile Service Cloud. We also have no- and low-code integrations on the shelf to get you off to a flying start.
Agents can instantly recognise customers, their lifetime spends, preferences, order details, previous conversations, and more.
Agents don’t need to look up data in other systems. Relevant and up-to-date data is shown right next to the conversation. For every channel.
Customers don't like to wait. Help them as fast as possible. No need to ask repetitive questions when all data is at hand.
By sending agents ‘win-messages’ and showing sales stats, you are turning your customer service team into a sales team.
By measuring sales and return values per service interaction, you gain deeper insights into the value your service team delivers.
The real strength of the CM.com platform? All products can be integrated. The seamless integration between our customer service software Mobile Service Cloud and marketing software Mobile Marketing Cloud enable you to create smooth customer journeys, across disciplines. Break down the silos and start working together.
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