Our Customer Contact Solutions
Ensure you exceed growing consumer expectations, answer queries quickly, and solve problems seamlessly.
Empower your service team to handle a high volume of customer service conversations on every channel quickly and efficiently.
Offer a proactive service to customers early in their journey and you may convert up to ten times your site's average.
Interact with your clients across all channels in a single Agent Inbox or use a chatbot to automate conversations. To offer five-star service manage interactions efficiently with Mobile Service Cloud.
Find Out MoreSet up your SIP Trunk in minutes and handle high volumes of phone traffic, both inbound and outbound. manage and monitor all of your calls while remaining in complete control with our easy to use app.
Find Out MoreEasily create and launch an intelligent, personalised conversational bot. With Conversational AI Cloud create a chatbot, voice bot, knowledge base, virtual agent complete conversational website.
Conversational Al Cloud
Set up complex, multi-channel communication channels to create long-term client connections. Save time and be more productive by using a single platform for all of your client interactions across several mobile channels.
Read moreChange your marketing strategy and centralise your customer data within our Customer Data Platform. Connect numerous data sources into a single unified customer profile and use personalised processes to automate your marketing.
Our customers include companies in retail, service, leisure, travel, events, and more. Contact us and we'll help you set up the best use Customer Contact within your business.
Instant messaging with the Customer Contact tool from CM.com offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.
Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy dashboard.
CompareGuru assists consumers in making informed insurance related decisions. To have all their customer communications automated and streamlined, they chose Customer Contact.
Increase sales, streamline support and resolve queries faster with Customer Contact. Register on our platform to get started with the on boarding process.
Read the onboarding guideIn a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customisable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realise could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realise! Discover agentic AI!
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?
As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.
Select a region to show relevant information. This may change the language.
+27 (21) 180 2560
