Customer contact over multiple messaging channels

Communicate with customers via WhatsApp Business, Facebook Messenger, Viber, Telegram, Twitter and SMS through one platform

Customer Contact

Customer Contact is a single dashboard that provides customers the ability to communicate with your business through WhatsApp Business, Facebook Messenger, Viber, Telegram, Twitter and SMS.

Try Customer Contact for free

Effortless Customer Service

In today’s digital-first world, where consumers expect instant service and immediate results, it is vital that brands take the same approach when it comes to delivering seamless customer service over digital channels.

With so many social chat tools coming online each year, how do you ensure an efficient and personalised experience for your customers? We give you one inbox to manage it all.

We have united all channels for you to ensure you can continue the conversation through all channels while seamlessly switching between them.

Omni-channel customer support

Combine WhatsApp Business, Facebook Messenger, Viber, Telegram, Twitter and SMS into one customer contact dashboard. This dashboard creates order in the overload of communication channels, saves valuable time from your employees and increases your NPS.

Have 1 on 1 conversations shielded and secured, integrate customer profiles in your own CRM, add quick replies, chatbots and out of office notifications and seamlessly transfer chats to other departments

Take a look around
Omnichannel messaging apps via api

Quick replies and chat bots

Customer Contact offers built-in features to manage and reply to messages.

Customers tend to send messages outside business hours. Manage customer expectations with a custom out-of-office message. Further improve service by creating quick replies for answers to frequently asked questions.

Want an automated process? We can help you set up a chat bot. Using a bot will save your customer service team valuable time. The bot can answer FAQs or get your customers through the authentication process without any need for human intervention.

Add WhatsApp Business to Customer Contact

WhatsApp Business allows customers to instantly engage with your business through a personalised, continuous and more natural conversation. Reduce pressure for customer service and minimise friction on the path to purchase.

Connect to our WhatsApp Business API and choose to receive your incoming messages via a customer support software you already use or our Customer Contact Web App. Customers who sign-up for a WhatsApp Business account through us, get access to Customer Contact free of charge.

Using our business messaging API, you'll have access to all the messaging channels, WhatsApp included.

WhatsApp Business Integrations
whatsapp business customer contact

How much will Customer Contact cost?

Unlimited users. Price exclude 15% VAT.

Package Price
All Inclusive R 2,500

How to get started with Customer Contact?

  1. edit Created with Sketch.
  2. phone Created with Sketch.

    We'll contact you to setup a demo

  3. emoticon Created with Sketch.

    Start chatting with your customers

Related articles

Choose a different country or region if you want to see the content for your location.