Customer contact over multiple messaging channels
Communicate with customers via WhatsApp Business, Facebook Messenger, Viber, Telegram, Twitter and SMS through one platform
Customer Contact
Customer Contact is a single dashboard that provides customers the ability to communicate with your business through WhatsApp Business, Facebook Messenger, Viber, Telegram, Twitter and SMS.
Effortless Customer Service
In today’s digital-first world, where consumers expect instant service and immediate results, it is vital that brands take the same approach when it comes to delivering seamless customer service over digital channels.
With so many social chat tools coming online each year, how do you ensure an efficient and personalised experience for your customers? We give you one inbox to manage it all.
We have united all channels for you to ensure you can continue the conversation through all channels while seamlessly switching between them.
Omni-channel customer support
Combine WhatsApp Business, Facebook Messenger, Viber, Telegram, Twitter and SMS into one customer contact dashboard. This dashboard creates order in the overload of communication channels, saves valuable time from your employees and increases your NPS.
Have 1 on 1 conversations shielded and secured, integrate customer profiles in your own CRM, add quick replies, chatbots and out of office notifications and seamlessly transfer chats to other departments
Take a look around
Quick replies and chat bots
Customer Contact offers built-in features to manage and reply to messages.
Customers tend to send messages outside business hours. Manage customer expectations with a custom out-of-office message. Further improve service by creating quick replies for answers to frequently asked questions.
Want an automated process? We can help you set up a chat bot. Using a bot will save your customer service team valuable time. The bot can answer FAQs or get your customers through the authentication process without any need for human intervention.
Add WhatsApp Business to Customer Contact
WhatsApp Business allows customers to instantly engage with your business through a personalised, continuous and more natural conversation. Reduce pressure for customer service and minimise friction on the path to purchase.
Connect to our WhatsApp Business API and choose to receive your incoming messages via a customer support software you already use or our Customer Contact Web App. Customers who sign-up for a WhatsApp Business account through us, get access to Customer Contact free of charge.
Using our business messaging API, you'll have access to all the messaging channels, WhatsApp included.
WhatsApp Business Integrations
How much will Customer Contact cost?
Unlimited users. Price exclude 15% VAT.
| Package | Price |
|---|---|
| All Inclusive | R 2,500 |
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