Customer Service via Social Messaging Apps

Customer contact

Customer Contact is a one-to-one dashboard that provides customers the ability to communicate with your business through WhatsApp, Facebook Messenger, Viber, Telegram, Twitter and SMS.

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Effortless Customer Service

In today’s digital-first world, where consumers expect an instant service and immediate results, it is vital that brands take the same approach when it comes to delivering seamless customer service over digital channels.

With so many social chat tools coming online each year, how do you ensure an efficient and personalised experience for your customers? We give you one inbox to manage it all.

Give your customers fast support and live chat customer service via multiple channels with CM Customer Contact.

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Omnichannel messaging apps via api

Omnichannel Support

Communicating with your customers through WhatsApp, Facebook Messenger, WeChat, Telegram and SMS via 1 user friendly dashboard is easier with Customer Contact. Choose to integrate with other applications, such as CRM systems and analysis tools.

Build a customer centric experience on the channels that your customers actually prefer using our Messaging API.

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Modern Customers Expect 24/7 Support

  1. Have 1 on 1 conversations, shielded and secured.

  2. See average response time and tag conversations by type of query.

  3. Set up quick replies and out-of-office notifications.

  4. Seamlessly transfer chats to other departments.

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How much will Customer Contact cost?

Unlimited users & messaging channels

Package Price
All Inclusive R 2,500

How to get started with Customer Contact?

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    We'll contact you to setup a demo

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    Start chatting with your customers

You may also be interested in WhatsApp Business

Using our business messaging API, you'll have access to all the messaging channels, WhatsApp included. We deliver your message via the channel your customer prefers best.

Interested in WhatsApp Business? Leave you'll details on the contact us form, one of our experts will get in touch with you shortly.

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Customer contact

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If you have any questions or suggestions, you can always contact us .
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