In today’s digital-first world, where consumers expect instant service and immediate results, it is vital that brands take the same approach when it comes to delivering seamless customer service over digital channels.
With so many social chat tools coming online each year, how do you ensure an efficient and personalised experience for your customers? We give you one inbox to manage it all.
Give your customers fast support and live chat customer service via multiple channels with Customer Contact.
Combine SMS, Viber, WhatsApp, Telegram, Twitter, Facebook Messenger and Email into one customer contact dashboard. This dashboard creates order in the overload of communication channels, saves valuable time from your employees and increases your NPS.
Have 1 on 1 conversations shielded and secured, integrate customer profiles in your own CRM, add quick replies, chatbots and out of office notifications and seamlessly transfer chats to other departmentsTake a look around
Customer Contact offers built-in features to manage and reply to messages.
Customers tend to send messages outside business hours. Manage customer expectations with a custom out-of-office message. Further improve service by creating quick replies for answers to frequently asked questions.
Want an automated process? We can help you set up a chat bot. Using a bot will save your customer service team valuable time. The bot can answer FAQs or get your customers through the authentication process without any need for human intervention.
|All Inclusive||R 2,500|
WhatsApp Business allows customers to instantly engage with your business through a personalised, continuous and more natural conversation. Reduce pressure for customer service and minimise friction on the path to purchase - improve your customer experience with WhatsApp Business.
Using our business messaging API, you'll have access to all the messaging channels, WhatsApp included.
Our prices include set-up, on-boarding, a dedicated account manager and 24/7 support.Explore WhatsApp Business
Selecting a country will show relevant information for that region and may change the language.
Choose a different country or region if you want to see the content for your location.
Choosing a country or region will show content for your location.
If you have any questions or suggestions, you can always contact us.