One solution for multiple messaging channels, your bot, and intuitive customer support software. Combined into one inbox for customer conversations, regardless of channel.
Manage all your conversations in one overview with clearly defined ownership and statuses. Set-up teams representing regional offices, brands or general support.
Support is available via your user's language. English, Dutch, German, French, Chinese, Japanese and Arabic. Add predefined personalized messages, per brand or discipline.
With so many social chat tools coming online each year, how do you ensure an efficient and personalised experience for your customers?
Your customer service employees take phone calls, answer chats, have another window open for customer questions via WhatsApp, another for Apple Business Chat, another for requests coming in via Facebook Messenger, and so on. In the meantime, they are typing their notes in a CRM system. Wouldn’t it be easier if these processes could be combined, decreasing the time spent to help each customer? We give you one inbox to manage them all.
Combine WhatsApp Business, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter and SMS into one customer contact dashboard. This dashboard creates order in the overload of communication channels, saves valuable time from your employees and increases your NPS.
Have 1 on 1 conversations shielded and secured, integrate customer profiles in your own CRM, add quick replies, chatbots and out of office notifications and seamlessly transfer chats to other departmentsTake a look around
Customer Contact offers built-in features to manage and reply to messages.
Customers tend to send messages outside business hours. Manage customer expectations with a custom out-of-office message. Further improve service by creating quick replies for answers to frequently asked questions.
Want an automated process? We can help you set up a chat bot. Using a bot will save your customer service team valuable time. The bot can answer FAQs or get your customers through the authentication process without any need for human intervention.
New to chat bots? We're here to help you build, improve, and maintain your bot. Help customers 24/7, automatically resolve questions without any human intervention, and provide support to multiple customers at once.
Let the CM Bot handle a strict script of sending messages.
Stimulate interaction with selection menus and answer flows.
Enrich your conversations with images, videos, and locations.
Hand over the conversation to a human agent whenever necessary.
|Basic subscription||4 - 10 agents||11 - 25 agents||26 - 50 agents|
|R 1,000||+ R 350 per agent||+ R300 per agent||+ R 250 per agent|
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