Customer Contact via messaging apps made easy

Customer contact

Customer care via messaging apps to let your customers contact you through their favourite messenger apps. Seamless dashboard with Facebook Messenger, Twitter and more.

Try for free

Installing Customer contact app

Customer contact is installed

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How do you benefit from customer care via messaging apps?

Consumers have changed the way they communicate with brands. They want to engage on their terms via their favourite apps such as Facebook Messenger, Twitter, WeChat, WhatsApp and SMS.

With CM Customer Contact, your business can respond to various social messaging queries via one user-friendly dashboard. Communicate, target, analyse and offer modern customer service.

Which messaging apps are connected?

soon
Gin Chatbot Appcare Whatsapp
WhatsApp
Gin Chatbot Appcare Facebook
Facebook Messenger
Twitter app
Twitter DM
SMS App
SMS
Gin Chatbot Appcare Telegram
Telegram
soon
Gin Chatbot Appcare WeChat
WeChat

Webcare via messaging apps: how does it work?

Customers reach out to you via many different platforms. Now, your customer contact team can communicate with customers on all messaging apps via one dashboard.

  • 1-on-1 conversations, shielded and secured
  • Assign customers to individuals
  • Quick replies and out-of-office notifications
  • Seamlessly transfer chats to other departments
  • Integrate customer profiles in your own CRM system
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Customer contact dashboard:
What does it cost?

Included:
  • Unlimited number of chats, messages and social accounts
  • Data storage by CM
  • Analytics
  • 24/7/365 support

All inclusive business package for only R2,500.00 per month. Prices are exclusive of 15% VAT.

Integration into your own CRM system is offered on individual pricing. Please contact us for more information.

GIN messaging

Getting started with customer care via messaging apps

  1. We'll contact you to discuss the options

  2. Start chatting with your customers

Ready to use Customer contact app now

Try for free

Installing Customer contact app

Customer contact is installed

An error occurred during installing. Please try again.