Short on people? Long queues? Great service shouldn’t depend on the size of your team. Voice agents, powered by HALO, are always there for you and your customers. Without limits, queues, or compromises And the best part? HALO Voice agents feel human, and respond like one too.
Voice AI
Answers instantly
Sounds natural and understands tone, pauses and intent
Supports 72 languages and accents for global reach
Discover our scalable SIP Trunk solution and benefit from premium call quality through our global geo-redundant platform. Connect your phone system with our SIP Trunk and make quality calls at the lowest cost.
Create and configure multiple SIP trunks
Get detailed insight into your call history
Request and configure new numbers
Download prices per country and operator
Implement, integrate and customize your own Voice solution with our Voice API. It offers a comprehensive, developer-friendly set of APIs and prefab building blocks that enable you to easiliy build your own Voice applications.
Text-to-speech or audio notifications
One Time Passwords (OTPs)
Call Forwarding and DTMF input
Making sure you can call your customers is one thing. Enabling customers to call you might be even more important. Benefit from global direct dial-in (DDI), toll-free and premium numbers, and port your existing with ease.
Direct Dial-in (DDI) Inbound Numbers
Toll-Free Inbound Numbers
Worldwide Coverage
Easily scale your Concurrent Channels and Call Setups per Second
Automate calls with smart AI agents to streamline your operations
Port your existing phone numbers easily to the CM.com platform
Get insights into detailed information about each call for anti-fraud purposes
Voice use cases for all markets
The SIP Trunk of CM.com is ideal for processing large volumes of phone traffic, for both inbound and outbound calls.
Our Voice solutions can be fully customized based on any needs for performance-driven Contact Centers.
Connect your phone system with CM.com's SIP Trunk and make calls at the lowest cost. Our connection is of premium quality.
Connect your telephone system with our powerful SIP Trunk and send all your inbound and outbound traffic via CM.com.
We give you full control over your SIP trunks via one easy to use cloud app. Use the Voice Management app to setup, configure and manage your SIP trunks. The app puts you 100% in charge of your trunks and provides detailed insights into your usage.
Want to know what’s going on with your voice traffic any time of day? With Voice Analytics you have real-time insight in your voice data, including volume, destinations, cost and quality statistics.
Detailed insight in your calls is essential for billing, cost control, and anti-fraud purposes. Using our cloud tooling, or nifty API, you get instant access to Call Detail Records (CDR).
HALO, our Agentic AI solution, just got a powerful new upgrade: Voice. With Voice as a channel, you can fully automate phone conversations and serve customers more efficiently. No more long wait times or frustrating transfers - just fast, natural conversations between your AI agent and your customer. They speak their question, and instantly receive a spoken response. In this article, Product Marketer Tom Faas shares how HALO’s Voice is reshaping the way we think about (phone) support.
Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.
Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.
Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” in the US have continued to increase steadily over the past five years.
Thinking of customer service, the first image that comes to mind is people with headsets in a call center. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call center has evolved into a contact center. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.
What's more impactful than a personal, spoken message? The human voice is one of the most powerful ways to convey information to your customers, supporters, and employees. But how can you do it at scale? Voice campaigns enable you to reach people effectively, boosting engagement and reach while controlling costs.
The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention.
Microsoft Teams has become a staple of the business world. Part of its boost in popularity is thanks to the fact that working from home became the norm in recent times. That it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles our internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?
If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?
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