4 minutes read
You have probably heard the buzz around RCS. Rich Communication Services is the proclaimed follow-up of SMS and will enable companies to engage in rich conversations with their customers, without relying on third party messaging applications. Even though RCS is currently being deployed all around the world, there are still some mysteries surrounding this channel. Let’s have a look at the 5 biggest myths.
There already is a plethora of channels via which end-users are communicating. There’s WhatsApp, Facebook Messenger, Viber, WeChat. And the future probably has many other channels in store for us. One thing is certain, as an enterprise you often can’t afford to miss out on any of them if you want to reach your target audience via their preferred channel.
RCS is another addition to that list. However, RCS has some unique features that will make it relevant in the omni-channel approach. Especially in the business-to-consumer space:
a. Dynamic content such as videos, forms, GIFs and surveys
b. Verified business sender
c. Enterprise company branding
d. In session web browsing
e. Embedded payments via e.g. QR codes
f. True metrics (read receipts, client-based DLR)
There is also one major concern to take into consideration when implementing RCS. Unlike for example WhatsApp, RCS does not provide end-to-end encryption. Depending on the content and the demands of users, this might impact the decision whether or not to go for RCS.
Myth 2: RCS is the end of SMS
RCS is meant to take SMS’s spotlight, since it’s a superior messaging protocol. But that doesn’t mean the SMS technology is switched off completely straight away. Since the adoption of RCS won’t go overnight, SMS will remain a key communication channel in the coming 2 to 3 years. The gradual replacement of SMS is depending on three major factors:
But even then the question remains whether the plain, good old text message will be replaced completely. Because, let’s be honest, sometimes a simple text message perfectly fulfills a purpose. No rich communication is required to convey the information of for example a One Time Password or a delivery receipt.
Vendors offering RCS are free to choose a fitting pricing model. The RCS market is still in a state which is probably best defined as ‘early adoption’. Especially when it comes to the commercial roll-out of RCS globally, there is not a single successful pricing model. Yet. Currently multiple options are doing the rounds in the market, including a charge per MO or MT, data usage or message type. Integrate RCS via CM.com and you pay the exact same price per RCS message as you would pay for an SMS message.
While this is a statement that seems rational and logic at first, due to Apple’s sheer brand value and popularity, the actual facts show a different picture. In 2018, Android’s global smartphone OS market share is 84.8%. And this percentage is predicted to continue growing over the coming years. So, let’s rephrase the statement: Apple is ignoring RCS, but who cares?
Maybe Apple will embrace RCS in the future, maybe not. The cool thing is that no matter which communication channel you pick, CM helps you to cover the entire smartphone market with just a few easy to integrate APIs.
Myth 5: The adoption rate of operators is sluggish at best, so it will never fly
As with any new technology, RCS needs time to be adopted by the market. Operators play an essential role. Without global operators and incumbents embracing RCS -meaning technically prepping their network for RCS- RCS indeed may never take off. However, actual data shows promising foresights:
With countries such as Mexico and Japan already having a 100% RCS coverage, and the US rapidly adopting the technology. It shows that it’s just a matter of time before RCS has a global, waterproof coverage.
While there are still a few things that need to be ironed out during the process, it is clear that RCS will change the conversational messaging landscape in a positive way.
If you want to know more about what RCS can do for your business. please get in touch.
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