Tag "Voice"

Aug 08, 2025 • Voice

Never Wait on Hold Again: How Voice AI Is Transforming the Customer Experience

HALO, our Agentic AI solution, just got a powerful new upgrade: Voice. With Voice as a channel, you can fully automate phone conversations and serve customers more efficiently. No more long wait times or frustrating transfers - just fast, natural conversations between your AI agent and your customer. They speak their question, and instantly receive a spoken response. In this article, Product Marketer Tom Faas shares how HALO’s Voice is reshaping the way we think about (phone) support.

Apr 24, 2025 • Voice

Optimize Your Marketing Strategy with CM.com’s Voice Solution

Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.

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Oct 16, 2023 • Voice

Voicebots: The Emerging Force for Customer Service

Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.

Oct 03, 2022 • Voice

Why Offering Customer Support by Phone Is Essential

Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” in the US have continued to increase steadily over the past five years.

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Oct 03, 2022 • Voice

5 Questions About Voice in Mobile Service Cloud

Thinking of customer service, the first image that comes to mind is people with headsets in a call center. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call center has evolved into a contact center. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.

Aug 30, 2022 • Voice

9 Top Marketing Use Cases for Voice Campaigns

What's more impactful than a personal, spoken message? The human voice is one of the most powerful ways to convey information to your customers, supporters, and employees. But how can you do it at scale? Voice campaigns enable you to reach people effectively, boosting engagement and reach while controlling costs.

Jan 05, 2022 • Voice

The Strategy of Customer Service Channels for eCommerce

The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention.

Nov 29, 2021 • Voice

Why Microsoft Teams Direct Routing Is the Must-Have Solution for Your Business

Microsoft Teams has become a staple of the business world. Part of its boost in popularity is thanks to the fact that working from home became the norm in recent times. That it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles our internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?

Jul 20, 2021 • Voice

The Benefits of VoIP for Business

If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?

Dec 29, 2020 • Voice

Why is BYOC Becoming the De Facto Way to Increase Agility, Manage Compliance and Reduce Costs?

Welcome to BYOC. In as little as two clicks you can avoid spending hundreds of Euros and weeks of integrations, extending your choice of SIP Trunk providers.

Jul 23, 2014 • Voice

How to Format International Telephone Numbers?

Sending SMS messages is easy, although there are some details that need attention. There is, for instance, quite some confusion in how to format telephone numbers correctly.