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Tag "Voice"

Jan 05, 2022 • Voice

The Strategy of Customer Service Channels for eCommerce

The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention.

Nov 29, 2021 • Voice

Why Microsoft Teams Direct Routing Is the Must-Have Solution for Your Business

Microsoft Teams has become a staple of the business world. Part of its boost in popularity is thanks to the fact that working from home became the norm in recent times. That it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles our internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?

Jul 20, 2021 • Voice

The Benefits of VoIP for Business

If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?

Jul 09, 2021 • Voice

9 Top Marketing Use Cases for Voice Campaigns

What's more impactful than a personal, spoken message? The human voice is one of the most powerful ways to convey information to your customers, supporters, and employees. But how can you do it at scale? Voice campaigns enable you to reach people effectively, boosting engagement and reach while controlling costs.

Jan 26, 2021 • Voice

The Five SIP Trunking Trends to Watch Out For in 2021

Our Experts Take a Look at the Big Trends in SIP Trunking That Will Drive the Evolution of Communications Platforms in 2021.

Dec 29, 2020 • Voice

Why is BYOC Becoming the De Facto Way to Increase Agility, Manage Compliance and Reduce Costs?

Welcome to BYOC. In as little as two clicks you can avoid spending hundreds of Euros and weeks of integrations, extending your choice of SIP Trunk providers.

Dec 23, 2020 • Voice

Platform Updates: December 2020

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Jul 23, 2014 • Voice

How to Format International Telephone Numbers?

Sending SMS messages is easy, although there are some details that need attention. There is, for instance, quite some confusion in how to format telephone numbers correctly.

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