Verification

Build trust into every interaction

Verify a phone number in milliseconds, an identity in seconds, and never ask for more proof than the moment needs.

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Verify at the right level

Not every interaction requires the same level of verification. Use Mobile Verification for fast, low-friction checks, or Identity Verification when you need to establish someone's identity with certainty.

35+

National eIDs supported for identity verification

<2 sec

Average time to complete a mobile verification check

10M+

Verification checks processed every year

99.9%

Platform uptime across all verification methods

Trusted partners & compliance

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idin-itsme
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GDPR
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mobile-verification
Mobile Verification

Know it's them, without slowing them down.

Establish trust quickly using mobile phone number intelligence. Confirm a mobile phone number is real, active, and belongs to who says it does, using network and carrier data.

  1. Registration & account creation: Verify phone numbers as customers sign up or create an account.

  2. Fraud & risk prevention: Combine signals like SIM swap status and network data to build your own risk assessment.

  3. Everyday interactions: Add an extra layer of trust to everyday interactions without adding friction.

Verification as a Service

Verify phone numbers with one integration that combines background checks and OTP fallback.

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One-Time Password as a Service

Verify a users phone number with a one-time password sent via the preferred communication channel.

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Mobile Identity Services

Authenticate users to prevent fraud with the power of SIM and global mobile network data.

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Number Validation

Check a phone number’s format, validity, and active status before adding it to your contact database.

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Mobile verification channels

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push messaging
email channel
voice channel
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Identity Verification

No doubt about who they are.

Verify who someone is against a trusted document or credential, for interactions where mistaken identity is expensive or regulated.

  1. Regulated & high-value interactions: Confirm identities for sensitive services or high-value purchases.

  2. Fraud-sensitive interactions: Verify identities to prevent impersonation and unauthorized access.

  3. Age & access verification: Confirm age or eligibility before giving access to a product, service, or experience.

iDIN (itsme)

Verify personal data using trusted data securely provided by the customer's bank, with their consent.

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IBAN Verification

Confirm the validity and ownership of your customer's bank account using a one-cent iDEAL transaction.

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ID Scan

Verify identities by scanning ID documents and using biometric checks with a mobile device.

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eID & Digital Identity

Confirm identities using 35+ national eIDs and trusted digital identities across Europe.

Trusted where it matters most

Your partner in verification

  1. GDPR compliant by design
  2. Data processed within the EU
  3. iDIN / itsme, and 35+ eIDs, one integration
  4. Verification provider since 2019
  5. Mobile and identity verification, one platform
Verification across your customer journey

Built into the CM.com platform

Verification works where your customer interactions already happen. Add verification to conversations, payments, ticketing and customer service, without adding unnecessary steps to the journey.

Communication

Use channels such as SMS, WhatsApp and Push to verify customers, protect interactions and reduce fraud.

Payments

Add verification to high-value payments to help prevent fraud and reduce chargeback risk.

Ticketing

Verify ticket holders to help prevent ticket fraud, unauthorized resale and misuse at entry.

Customer Service & AI

Verify who you're talking to before sensitive actions, so customer service and AI agents can handle requests with confidence.

Frequently asked questions

What's the difference between Mobile Verification and Identity Verification?
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Mobile Verification confirms a phone number is real and belongs to who says it does, using network and carrier data in the background. Identity Verification confirms who someone actually is, using a document, bank login, or biometric check. Use Mobile Verification for everyday, low-friction moments; use Identity Verification when the interaction carries more risk or a legal requirement.

How does a one-time password (OTP) actually work?
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CM.com sends a short code over SMS, voice, or email to a channel the customer already has access to. Entering the code correctly confirms they still control that channel. One integration covers all three delivery methods, so switching by use case takes no extra setup.

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Is IBAN Verification available outside the Netherlands?
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No. IBAN Verification runs on iDEAL, which only works with Dutch bank accounts. It confirms an account holder's name and IBAN with a one-cent transaction, at the same security level as regular internet banking.

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What exactly happens during an ID Scan check?
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The customer scans a passport or ID card with their phone camera. CM.com's OCR engine extracts the document data, checks the document is authentic, confirms a live person is holding it (not a photo), and matches their face against the ID photo, all as part of one flow.

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Can verification methods be combined in one flow?
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Yes. A common combination is iDIN or ID Scan for identity, paired with OTP as a second factor, so an account is both identity-checked and access-checked in a single onboarding step.

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How is customer data protected during verification?
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Personal data is only shared with explicit consent (in flows like iDIN, where the bank shares data directly with the requesting organization) and is handled under GDPR, including hashing sensitive fields where relevant.

Not sure which check fits?

Every business has different verification needs: registrations, account changes, identity or age checks or payments. Tell us what you’re protecting and who’s on the other end, and we’ll help you find the verification methods that fit.

Latest Articles

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Introducing Your Customizable Verification Solution

In today's digital world, ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting their digital space and their customer interactions - and different needs require different solutions. That's why CM.com introduces "Build Your Own Verification" - flexible and customizable verification that can be tailored to your specific needs.

4 minutes read Dec 09, 2024
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Your One-Stop-Shop for Verification Services

Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headliner in the papers. But simply implementing a bunch of security measures isn't always enough. Loose apps and services become vulnerable for fraud, and are often cost-inefficient. That's why we now offer a one-stop-shop to safely secure your business: the Verification API.

4 minutes read Sep 11, 2024
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Prevent Text Messaging Fraud and Simplify Verification Processes With Number Verify

Customer communication via text messaging has become an integral part of the modern business landscape. In recent years however, criminals have figured out that they can abuse SMS communication to scam both your business and your customers out of data and money. But not to worry, there's a new, convenient, and fast verification method that can help secure your online accounts: Number Verify!

6 minutes read Sep 04, 2024
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Secure Your Business With SMS OTPs and Alerts

In the current digital era, technological and online advances are rapidly growing, creating new ways for businesses to engage their customers. Unfortunately, where there is growth, there will be criminals trying to steal some of the profits. Protecting business data, customer information, and online accounts is a priority for every modern business. SMS security can help protect your business and your customers from online fraud and cyber crime.

4 minutes read Apr 18, 2024
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MFA/2FA vs. SSO: Navigating the Digital Security Landscape

In today's interconnected world, the importance of robust digital security cannot be overstated. As businesses and individuals grapple with increasing cyber threats, the choice of security measures becomes crucial.

5 minutes read Nov 06, 2023
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Best Practices for Two-Factor Authentication (2FA)

Enhancing platform security and implementing Two-Factor Authentication (2FA) processes are crucial for organizations to protect business and customer data. However, these security measures only work when employees and customers are willing to adopt and adhere to them. So, how can your business ensure employee and customer adoption? In this blog, we'll dive into Two-Factor Authentication (2FA), its benefits and best practices to ensure adoption.

6 minutes read Aug 07, 2023
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WhatsApp Business One Time Passwords: What They Are and How to Use Them.

You've probably received a One Time Password (OTP) by SMS or email before. WhatsApp Business Platform lets you send OTPs on your customers' favorite messaging app instead, boosting security and improving the customer experience.

5 minutes read Jun 19, 2023
whatsapp-authentication Verification

Two Factor Authentication (2FA) on Different Messaging Channels

Two Factor Authentication, or 2FA, is an effective way to protect your data and your customers. But how do you set up Two Factor Authentication? And what messaging channels can be used for 2FA?

5 minutes read Apr 06, 2023
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The Benefits of 2FA for Business

Protecting customer data is (or should be) a priority for every modern business. One of the most secure ways to verify customer information is by multi-factor authentication (MFA). In this blog, we’ll discuss the top benefits of MFA (and 2FA) and explain why it’s a must-have for mobile-native businesses.

4 minutes read Aug 31, 2021
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