Most stacks are either one rigid suite or a pile of tools held together with integrations. CM.com is neither. Every product stands on its own and snaps together on one shared customer context. Stop stitching your stack. Start composing it.
You get locked into one vendor that does everything passably, or you wire together a stack of point tools that never line up. Either way you pay for it: in flexibility or in integration work.
Every CM.com product works on its own and connects to the rest when you want it to. Same data, same APIs, no middleware in between.
Take a ready-made suite for a common job, or compose exactly the stack you need. Keep the tools you already like alongside it. You stay in control.
Last year WhatsApp, this year RCS, next year something else. Each new channel is normally another integration to build and keep alive. Connect gives you every channel through one integration, and the Conversational Router reads each reply as it lands, in any language, and turns raw messages and call minutes into conversations that arrive already classified and safe to act on.
A delivered message is not a conversation.
Every channel through one API. 1,000+ operator, Meta and Google connections. Automatic fallback per message.
Outbound across email, messaging and voice from one composer and one workflow engine.
Language, sentiment, entities and intent classification on every message, in real time.
27 years with carriers and operators. Tier-1 routing and deliverability, compliance handled before you send.
Most marketing automation treats a whole segment the same and bolts AI on top. Activate writes CXP Predictions to each customer profile as events, so one workflow sends a different message per person, on the channel they use, at the moment the model scores as best. Every send teaches the profile what works.
One workflow, a different message per customer.
Standard triggers (abandoned cart, purchased) and predicted triggers (next purchase, replenishment, churn risk) in the same flow.
Next purchase, predicted product, replenishment timing, channel preference and churn risk, scored onto the profile.
WhatsApp, RCS, SMS and push on the same composer and workflow engine as email.
A visitor arriving from an email sees a site that continues the same offer, driven by the same prediction.
Payments, ticketing and signing usually sit with separate providers, far from your customer conversations. Convert brings them onto the platform, so every transaction writes to the Customer Context Platform. A click is a maybe. A sale is a fact, and it sharpens how well you know the customer.
Every transaction makes the context sharper.
Licensed PSP, fully integrated. No third-party redirect, no checkout drop-off.
From sale to entry on one platform, with the fan profile attached.
A HALO Agent that recommends, compares and helps buy, then hands off to Support when intent shifts
Every payment, ticket and signature writes back to the Customer Context Platform.
Every bit of revenue growth means more questions, more agents, more cost, while your team drowns in repeat questions. Support breaks that line: HALO AI Agents resolve the routine autonomously, on chat, email and even voice, and human agents handle the conversations that matter from the same workspace, with full context.
Customers never tell their story twice.
Autonomous resolution across WhatsApp, webchat, email, SMS and voice.
One workplace, full customer history, real-time AI suggestions on every channel.
Full phone conversations, real-time transcription, automated after-call work
Full traceability per conversation, so the AI improves through the work your team already does.
Customer Context Platform
A graph-based data layer that maps every entity around your customer: people, households, products, orders, conversations. Standalone or the core of a suite. Predictions run on it natively.
HALO
Production-grade AI placed directly between you and your customer: resolving service conversations, scoring predictions, selling in chat. Use it in a suite or on any single flow.
Messages and call minutes only become a conversation if something ties them together. The Router remembers every turn across channels and sessions, and classifies each as it arrives.
80+ integrations and counting. Adopt suites at your own pace, or keep a tool you already rely on. The platform works with your existing stack.
Role-based access control across the whole platform, with end-to-end access logs, alerting rules and anomaly detection. On by default, no separate setup.
Customers. Conversations. Transactions. The building blocks of any organization, and of our platform. We shaped the platform around your core entities, so you don't have to bend yours to ours.
Every touchpoint gives you a richer view of the customer. A richer view makes for sharper outreach. Sharper outreach earns more conversations. More conversations bring more moments to convert. The loop doesn't end, and it gets better the more you connect.
Every channel, transaction and conversation writes to the same profile in real time. The agent picking up the call already knows about the WhatsApp thread, the campaign what was just bought.
Most enterprise AI pilots stall because the data isn't ready. HALO runs on a context layer unified from day one, so it resolves conversations on its own, not just suggests replies.
A stitched-together stack can sync data. It can't build understanding. Every message, payment and conversation adds to the same profile, so the next campaign knows what Support saw last week.
Companies worldwide running on CM.com
Direct operator, Meta & Google connections — including voice
CPaaS Leader, Juniper Research — four years running
Building customer interaction infrastructure from the ground up
Regulated, secure, fully integrated. No third-party redirects, no checkout drop-off.
100% compliant. Your data stays within your boundaries.
Founded in the Netherlands. Built for European compliance from day one.
One conversation. We'll map your current stack against CM.com and show you exactly what changes.
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