Give your guests the same answers in the chat, on site and at the table, with marketing, AI-supported service and payments working from the same guest view.
Send arrival details, facility info and updates on the channel guests use, in their own language.
Take repeat questions about parking, breakfast and opening hours off the front desk.
Bookings, purchases and messages sit in separate systems. Bring them into one guest profile.
Reach past guests with offers that fit their stay, and build a direct relationship with them.
Keep guests and travelers informed on arrival days, at mealtimes and when plans change.
Each product works on its own. Together, they let one moment improve the next: a message before arrival prepares the welcome, and a dinner on site informs the next offer. Start where your guests feel it most, then connect more at your own pace.
Send arrival details before check-in, activity updates during the stay and offers afterward, all from one place. Design the journeys in a drag-and-drop builder.
Segments for returning guests and families
Campaigns by email, SMS, RCS, push and WhatsApp
Automated journeys around each stay
Accept payments at the restaurant, bar, spa and shop during busy service, on any device. Send payment links by message and accept online payments in your own app.
Registers, kiosks and QR orders
Card terminals and mobile payments
Real-time sales and stock overview
Answer repeat questions about parking, breakfast and opening hours with AI agents. Your team takes over in a shared inbox, with the full conversation and suggested replies.
Answers in the guest's own language
Handover to your team with full history
One shared inbox for every channel
Send check-in details, directions and parking info before guests arrive, on WhatsApp or SMS.
Keep resort and holiday park guests informed about facilities, activities and changes.
Let AI answer questions about breakfast, parking and menus, and pass the rest to your team.
Tell travelers about changes before they ask, and answer the questions that follow.
Take payments at the table, the bar and the counter with registers, kiosks or a phone.
Offer a room upgrade, a dinner or an excursion at the right moment in the journey.
Invite past guests to book again directly, with offers that fit their last stay.
Send a thank-you and inspiration for the next trip or visit, when the guest agreed.
Send check-in details, directions and parking info before guests arrive, on WhatsApp or SMS.
Keep resort and holiday park guests informed about facilities, activities and changes.
Let AI answer questions about breakfast, parking and menus, and pass the rest to your team.
Tell travelers about changes before they ask, and answer the questions that follow.
Take payments at the table, the bar and the counter with registers, kiosks or a phone.
Offer a room upgrade, a dinner or an excursion at the right moment in the journey.
Invite past guests to book again directly, with offers that fit their last stay.
Send a thank-you and inspiration for the next trip or visit, when the guest agreed.
Questions, payments and campaigns often sit in separate tools. Here they build on each other, where data can be connected.
Your team answers from one overview of every channel, and guests get the same quick service everywhere.
It works next to your booking and property systems, where integrations are available.
Guests get the same quick answers on WhatsApp, chat, email and voice, from one shared inbox for your team.
Offers and follow-up build on what a guest booked, asked and bought, and one stay leads to the next.
One overview of every channel and fewer repeat questions leave more time for personal service.
A hotel or resort, a tour operator and a restaurant all want guests to return, but they meet them at very different moments. Find the one that sounds like you.
Hotels, resorts and holiday parks
Late arrivals, breakfast questions and a restaurant on site. Start with guest messaging and AI answers, then add payments for the restaurant, spa and shop.
Travel organizations
Delays and cancellations bring a wave of questions across suppliers. Many begin with reliable messaging and AI support, then add campaigns for the next trip.
Hospitality and restaurants
A busy service leaves little time for admin. Payments come first, then offers for returning guests and AI answers about menus and opening hours.
The platform behind every message, payment and answer your guests get, built over decades.
Helping live experience organizations create memorable visitor experiences.
Supporting organizations in more than 100 countries.
Festivals, venues, sports clubs, museums and attractions trust CM.com
Your visitor data stays secure and stored in Europe.
No. You keep your booking, reservation and property systems. CM.com connects communication, marketing, service and payments around them, where integrations are available. Check which system your first use case needs, because available data, access rights and integrations decide what can be connected.
Yes. Each product delivers value on its own. A restaurant may start with registers and payments, a hotel with guest messaging and AI answers, a travel organization with reliable messaging and support. Add more when each step pays off. A guest app is a possible next step where you want one digital touchpoint.
You decide which questions the AI agent answers, based on the information you give it, and when it passes the conversation on. Your team then continues in the shared inbox with the full history. A guest who needs a person gets one, and routine questions stop filling your team's day.
Where the technical and legal conditions are met. A purchase at the restaurant, spa or shop links to a guest only when the guest can be identified, for example through a booking or an account. You keep control of your guest data, within your agreements and privacy law. CM.com is a Dutch company and processes data within the EU.
Set a baseline before you start. Track direct bookings, repeat stays or visits, spend per guest, response times and the share of questions answered by AI. Use your own data. The value depends on your goals and on how you act on what you learn.
Your next edition starts with the audience you build today. Chat with our assistant, pick a time and see where one fan profile helps you first.
This chatbot helps you schedule a demo with one of our experts. Please note that it can't answer detailed questions about CM.com products, services, or pricing. Our team will be happy to cover those during your demo.
