Give your customers the same answers in store and online, with marketing, AI-supported service and payments working from the same customer view.
Retail brands that connect with us
Stores, the online shop and service often report their own results, and one customer shows up as several. These challenges decide whether visits and orders add up to a relationship.
Link store and online purchases to one profile, and each visit adds to what you know.
AI handles routine pickup and return questions. Store staff see the same history as online support.
Use store and online purchases to choose who gets a promotion, and skip what a customer just bought.
Link visits, pickups and returns to the customer, and a store’s value shows next to online sales.
Give staff, customers and AI one status for pickup, return and refund, from your own systems.
Marketing, service, payments and messaging work from one customer profile. Start where your biggest challenge sits and add the rest when you are ready.
Every store purchase, online order, conversation and payment event is written to one customer profile, for customers you can identify.
Store staff, support and marketing work from the same customer picture and pick up where the last team stopped.
Store purchases, online orders, loyalty IDs and service events in one profile.
Predictions for what a customer may buy next and which channel to use.
Store staff, AI and campaigns start from the same view of the customer.
Turn purchases from your stores and online shop into personal campaigns, and send them to customers who have agreed to hear from you.
Pause rules for open returns and complaints
Visual workflows that start from store or online events
Predictions for what a customer may buy next
Answer customer questions with AI agents that use your order and store information, and let your team work in one shared inbox.
AI agents that answer on WhatsApp, RCS, live chat and voice
Order, pickup and return status in a shared inbox
Handover to store staff with the full conversation
Offer card payments at the counter, on a mobile device, on your online shop and and send payment links to customers.
Payment terminals and SoftPOS
Online checkout and payment methods
Payment requests by link or QR code
Message customers on WhatsApp, RCS, SMS, email, live chat and voice, using data from your store and order systems.
A single connection for all your channels
RCS with a verified sender and read receipts
Messages sent in real time, triggered by system events
A customer’s week runs through your showroom, your pickup counter and your online shop. Pick the moment you want to improve first, and see what changes for the customer and your team
Link a showroom visit to the customer with an appointment or loyalty ID. Follow up with a message about what they looked at, once they have agreed, and show your team the visit and the order in one place.
Tell customers when an order is ready for pickup. When an item can’t be found, give the right status straight away and pass the whole conversation to the right store team.
Show store staff and customers the same return and refund status, and let AI explain it. Step in with your team when the refund method differs or the policy has exceptions.
Offer to message the customer when the size or color is back, on the channel they prefer and only with their consent. Let AI answer stock questions with store-level data.
We didn’t just want a chatbot on the side. We wanted an AI colleague we can understand and train ourselves, that fits into our systems and really supports both our customers and our team.
Before we had HALO handling things, you’d fall back on the classic question, where’s my package, and that all still had to be looked up manually. It created a lot of pressure on the department without us really being able to use our team’s customer service knowledge where it mattered most.
RCS became our go-to communication channel just a few months after launch. With CM.com, we rolled out this new experience quickly while keeping SMS as a fallback, so we get the best possible deliverability.
The CM.com Platform is ideal for us because it is future-proof. With the data and available tools, we can better advise our customers. At Giga Meubel, everything revolves around customer needs, and at CM.com, our needs as a customer are also central to the collaboration.
Messages and payments have to work on the busiest day of your year. CM.com handles that volume all year, for messages and payments alike.
Sending trusted customer messages since 1999.
Your customer data is stored and processed within the EU.
Messages sent in 2025 across the globe.
Payments processed in 2025, built for high volumes.
Yes. CM.com connects to your online shop, POS and order system and works with the data they provide. It doesn't replace them.
Read moreYes, when your POS and order system are connected. Store staff then see the same order and return status as your online support team.
Only for customers you can identify. A card payment doesn't say who paid. A login, an appointment, a loyalty ID or an e-receipt links the purchase to the customer, with their consent.
Your order and stock systems stay the source. CM.com puts their status into the conversation, and staff, customers and the AI agent all see the same answer. The answer is only as reliable as the data behind it.
Yes. CM.com offers payment terminals, SoftPOS and online payments. To link a store payment to a customer and an order, your POS and order data need to be connected.
It answers routine questions such as order status on its own, and hands the conversation to a person when a question needs judgment.
Yes. CM.com is headquartered in the Netherlands and processes data within the EU, GDPR compliance is built in by default.
Read moreBring us the moments that cost you most: a pickup that goes wrong, a return that crosses store and web, a size that is out of stock. Our team shows you where to start.
Most Black Friday customer service volume comes from a short list of questions: where is my order, when will it arrive, how do I return this. Two AI agents can take that repeat work over, so your team can help the customers who need real attention.
Whether it’s a packed retail store on a Saturday afternoon or a crowded festival at peak hour, the moment the network drops, everything changes. Queues build. Payments fail. Sales stop. What now?
Retailers are largely unaware of who their customers are, especially in brick-and-mortar stores. This is a problem. In a world dominated by data, retail faces an interesting challenge. How to inform strategy and decision making when the vast majority of shoppers choose to remain anonymous by avoiding joining loyalty programs?
The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the webshop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.
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