Your service agents handle messaging, email and voice from one workspace. Real-time context, translation and AI assistance help them resolve conversations faster.
Trusted by service teams worldwide
Customer history, conversations and AI assistance come together in one workspace, so your team can understand the situation and act without moving between separate tools.
Manage WhatsApp, email, web chat, social messaging and voice from one consistent workspace.
Summarize, translate, find answers and complete routine work without leaving the inbox.
See previous interactions and relevant customer information before responding.
Transcribe conversations as they happen. Surface relevant guidance during the call. Automate the work that comes after it.
Listen: Transcribe live calls with automatic language detection and separated speakers.
Assist: Give agents relevant answers based on what the customer is saying.
Complete: Generate summaries and notes as soon as the call ends.
Customers write in their language. Agents respond in theirs. Agent Inbox translates both sides automatically.
Serve more markets: Support customers across languages with the team you already have.
Route by expertise: Send conversations to the best agent, not only the one who speaks the language.
Balance demand: Share conversations across teams and locations when volumes peak.
HALO AI Agents resolve repetitive requests before they reach your team. For the conversations that remain, HALO helps human agents find answers and get work done. Fewer repetitive tickets means less burnout and more time on the conversations that actually use your team's skills.
HALO handles the repetition. Your agents handle what matters.
Surface relevant knowledge, customer information and suggested answers.
Call specialized AI Agents and workflows directly from a conversation.
Check an order, start a return, update a record or schedule an appointment without leaving the inbox.
Give your team the interaction history, customer information and conversational signals they need to understand the situation immediately.
Intent, sentiment, topic and previous outcomes can enrich the customer profile, so agents start with context instead of questions.
Every conversation adds to what your team knows.
See why the customer is contacting you and what happened before.
Use previous interactions and conversational signals to give more relevant answers.
Make insights from today's interaction available to future agents and AI.
Separate tools feel separate because they are. CM.com carries the messaging and voice traffic itself, so the channel, the context and the AI are one system instead of three vendors trying to sync. That is why a conversation arrives already understood, and why nothing has to be stitched together after the fact.
The right conversation. The right destination. The right context.
based on your preferences.
that keep ownership clear.
beside the current conversation.
for what is urgent.
on volume, capacity and performance.
Automate repetitive requests and reduce the work around every conversation.
Give your team the context, answers and actions they need immediately
Turn calls into transcripts, summaries and structured follow-up automatically.
Support more markets and languages without duplicating your entire operation.
Reduce the number of separate systems needed for channels, voice, AI and agent work.
Automate repetitive requests and reduce the work around every conversation.
Give your team the context, answers and actions they need immediately
Turn calls into transcripts, summaries and structured follow-up automatically.
Support more markets and languages without duplicating your entire operation.
Reduce the number of separate systems needed for channels, voice, AI and agent work.
Less repetitive work. More room for a team that's actually enjoying the job.
We handle thousands of unique personalized orders every day, and yet 70% of all customer questions via chat are now resolved automatically. That gives our team the space to be truly personal when it actually matters.
79% of our customer chats are now fully handled by Lucie, our AI colleague. That's not just a number, it means our team finally has the space to focus on conversations that truly require a human touch.
We now handle 44% more customer contacts with the same team. Not by working harder, but because AI takes care of the repetitive questions so our people can focus on what actually matters.
Checking an order status used to take a minute and six manual steps. Now the AI responds in 5 seconds, and that's already happened over 22,000 times. That's the time our team gets back for the conversations that actually require expertise.
AI is not about replacing our expertise, it’s about making it more accessible. The more we work with it, the more we see how it can strengthen the guidance we provide.
CM.com is headquartered in the Netherlands and processes customer data within the EU.
Keep customer communication and data within Europe.
Built around security, governance and responsible AI principles.
Backed by decades of experience powering business conversations.
Agent Inbox is the single workspace where your team handles every customer conversation in one screen. It was previously called Mobile Service Cloud. It brings voice, email, live chat, and every messaging channel into one queue, with AI features built in: real-time transcription, answer suggestions, summaries, and translation. When a case needs it, agents can invoke a HALO AI Agent to take over a task inside the conversation.
No. In most tools the AI deflects up front and goes quiet the moment a conversation reaches an agent, so the customer starts over and the agent works from memory and a search bar. In Agent Inbox the AI stays in the conversation after the handover. The agent gets a written summary and live answer suggestions, and can invoke a HALO AI Agent to run a task, like looking up an order or processing a return, without leaving the screen.
Voice, email, and live chat, plus every messaging channel your customers use: WhatsApp, SMS, RCS, Facebook Messenger, Instagram, Apple Messages for Business, Telegram, and more. Everything lands in one queue, and every conversation carries the same customer context, so an agent who moves from a chat to a call does not lose the thread.
Yes. Agent Inbox translates both sides of a conversation in real time across 72 languages, including voice. An agent writing in Dutch can support a customer writing in Portuguese without either of them switching language.
Customer data stays in the EU. Access is controlled per role, conversations and recordings follow your own retention rules, and voice recording meets consent requirements.
Read moreBoth work. Agent Inbox runs on the Customer Context Platform, which connects the entities around a customer such as orders, subscriptions, invoices, and household, rather than a flat profile. You can build that context in the CXP itself, or bring your own CDP and use it as the source. Either way, agents see one enriched profile, including CXP predictions like churn risk and next best action.
Read morePricing depends on the channels you use, your volume, and which capabilities you turn on. Talk to us and we will put a number against your actual usage.
Bring messaging, email and voice into one workspace, where the context is ready, HALO is on hand, and the action happens in the inbox.
Show us how your service team works today. We will show you what changes for your agents, customers and operation.
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