Keep customers informed, reduce service pressure and simplify everyday interactions, without adding to your team's workload.
Trusted by utility providers
Bill and tariff questions fill the queue. AI agents answer routine ones and pass the rest on.
An outage sends calls through the roof. Alerts reach affected customers before they phone.
Switching, moving and device setup take too many steps. Verify, sign and confirm in one journey.
Unclear bills and late payments mean disputes. Payment links settle balances in the chat.
Customers compare suppliers and networks and leave. Timely, relevant messages keep them engaged.
AI agents answer questions about tariffs, bills, meter readings and outage status in the chat, using the data from your own systems. Complaints, disputes and safety-related questions go to your team in a shared inbox, with the full conversation.
AI agents for bill, tariff and meter reading questions
Outage and status answers from your own systems
Handover to your team in a shared inbox
Send outage alerts, maintenance notices, appointment reminders and meter reading reminders by SMS, WhatsApp, RCS, email and voice, triggered from your own systems. Urgent messages can go out by voice or SMS.
SMS, RCS, WhatsApp, email and voice, one connection
Messages triggered by events in your own systems
Voice calls for urgent alerts
Automated journeys welcome new customers, remind them before a contract ends, share energy-saving and water conservation advice and ask for feedback after a technician visit. Messages go to customers who opted in.
Welcome and onboarding journeys
Renewal and win-back campaigns
Feedback requests after installations and visits
One-time passwords and mobile or identity verification protect portal logins, new accounts and sensitive changes such as a new payment detail. Supply contracts, connection agreements and authorizations are signed digitally.
One-time passwords for portals, apps and recovery
Mobile and identity verification at sign-up
Digital signing of contracts and authorizations
Online payments and payment links settle energy and water bills, connection fees and subscription charges. Reminders and confirmations follow in the same conversation, and terminals cover service points and charging stations where payment on site is needed.
Payment links for bills and one-off fees
Payment reminders and confirmations by message
Online and terminal payments, with refunds
Warn affected customers by SMS or voice and share restoration progress as it changes.
Announce maintenance and confirm, remind and reschedule technician and meter visits.
Answer questions about bills and consumption, and pass disputes to your team.
Remind customers to send readings and follow up on the ones still missing.
Verify new customers and register, close or transfer accounts in one journey.
Send payment links for open bills and a confirmation once the payment is in.
Help drivers and smart energy customers fix charger and device problems.
Sign supply, connection and fleet charging agreements and authorizations digitally.
Warn affected customers by SMS or voice and share restoration progress as it changes.
Announce maintenance and confirm, remind and reschedule technician and meter visits.
Answer questions about bills and consumption, and pass disputes to your team.
Remind customers to send readings and follow up on the ones still missing.
Verify new customers and register, close or transfer accounts in one journey.
Send payment links for open bills and a confirmation once the payment is in.
Help drivers and smart energy customers fix charger and device problems.
Sign supply, connection and fleet charging agreements and authorizations digitally.
Outage alerts go out from one tool, bill questions land in another and meter readings are chased by email. Customers repeat themselves, and your team keys in the same details again.
One platform keeps notifications, AI support, marketing messages, verification, payments and signing in one customer history, from the first message to the payment.
APIs connect to your existing billing, customer and network systems and replaces none of them.
Billing, service and field teams work from the same conversation.
Your team sees what the AI agent and the customer already said.
Handle outage spikes and growing customer and device numbers with the same setup.
From energy suppliers and network operators to water utilities and EV charging providers, CM.com helps you keep customers informed, automate support and simplify everyday interactions.
Energy providers
Keep customers informed about contracts, billing and consumption, automate repetitive questions with AI agents and simplify payments to reduce service pressure and improve customer retention.
Network & water utilities
Send timely outage alerts, maintenance updates and appointment reminders. Automate routine inquiries and keep customers informed about service requests, reducing support questions.
Smart energy & EV charging
Simplify customer onboarding, provide real-time service updates and resolve technical issues faster with AI-powered support. Make payments easier and keep customers engaged as your services grow.
The ability to control our live chat availability helps tremendously when we are experiencing periods of high demand.
In 2020, Vattenfall's chatbot Nina handled over 2 million interactions across its website, app, WhatsApp and other channels. From answering customer questions to providing sustainability advice and helping adjust monthly payments, Nina makes everyday customer service easier and more accessible.
As a utility company, we know our customers sometimes need information quickly, so don’t want to be on hold with a call centre or have to search through pages of information for the answers they need.
Chatbot O. is the beating heart of the app. With both proactive and reactive dialogues, it changes our relationship with customers.
Built for services people rely on. Utility organizations handle high volumes of customer interactions and sensitive information. CM.com connects communication, marketing, verification and payments on a secure European platform built for scale.
Sending trusted customer messages since 1999.
Your customer data is stored and processed within the EU.
Messages sent in 2025 across the globe.
Payments processed in 2025, built for high volumes.
Yes. CM.com's APIs and available integrations allow you to connect communication, AI-powered support, verification and payments to your existing CRM, billing, customer portal and operational systems. The available integrations and data access determine which workflows can be automated.
Yes. You can trigger notifications through channels such as SMS, RCS, WhatsApp, email and voice using information from your operational systems. This helps you keep customers informed about planned maintenance, service interruptions and restoration progress.
Read moreHALO AI Agents can answer routine questions about billing, contracts, meter readings, service status and technical issues. They can use information from connected systems where configured, and hand conversations over to human agents when needed.
Read moreYes. CM.com provides OTP, mobile verification and identity verification solutions to help protect digital access and sensitive customer interactions. Organizations can choose the appropriate verification method based on the level of risk.
Read moreYes. CM.com supports online payments, payment links, recurring payments and payment terminals. These can be used for utility bills, subscriptions, service charges and charging sessions, depending on the organization's payment setup.
Read moreYes. You can start with a specific use case, such as service notifications, AI-powered support or digital payments, and add other CM.com capabilities as your requirements evolve.
Tell us about your organization and what you want to improve. Leave your details in the chat and book a demo right away.
This chatbot helps you schedule a demo with one of our experts. Please note that it can't answer detailed questions about CM.com products, services, or pricing. Our team will be happy to cover those during your demo.
