Hear from your audience on the channel they already use, from contests and song requests to sign-ups. Answer the people who write in and keep the conversation going
Media brands that connect with us
Audiences react within seconds, whether they enter a contest, answer a presenter, sign up for a stream or reply to a news alert. Much of the relationship sits on social platforms, and the channels you own are the part you keep.
Enter a contest, request a song or donate with one message, and get a confirmation straight away.
Give your team one inbox for the hundreds of replies per broadcast, with AI on the routine ones.
Check each number and block fake traffic, without extra steps for your audience.
Keep messages and entries flowing on one platform while the whole audience reacts at once.
Reach listeners and viewers who opted in, with news and reminders for the shows they follow
Messaging, AI service, identity checks and marketing work together on one platform. Start with the part that fits your biggest challenge and add more as you grow.
Receive text and WhatsApp messages from your audience, confirm them straight away and answer on the same platform. One connection covers WhatsApp, RCS, SMS, voice and email.
Shortcodes for voting, contests and donations
WhatsApp Business, RCS, SMS, voice and email through one connection
Messages that can also appear on screen during a live show
Your team answers WhatsApp and live chat messages from one shared inbox. AI agents take the routine questions during peaks and hand the conversation to a person when one is needed.
WhatsApp and live chat inside your own app
A shared inbox with the full message history per person
AI agents on messaging and voice, with handover to your team
Send one-time passwords by SMS, WhatsApp or voice and check each number before an entry, vote or sign-up counts. Add an age or identity check for promotions that need one.
One-time passwords on SMS, WhatsApp and voice
Number validation and SIM-based checks
Fake-traffic protection on your messages
Create campaigns for listeners, viewers and fans who opted in, and follow up on the channel each person chose. Segments and consent sit in one place.
Segments built on interests and opt-ins
Campaigns and automation on WhatsApp, SMS, RCS and email
Consent and preferences in one register, with predictions for timing
Let viewers and listeners take part with one text and get an instant confirmation.
Tell subscribers and readers about new episodes and news on the channel they chose.
Ask a question on air and collect the answers by WhatsApp or chat while you broadcast.
Let people chat with your team inside your app, without signing up first.
Put incoming WhatsApp and chat messages on the studio screen while the broadcast runs.
Reach the segment that cares with news and offers, on the channel each person chose.
Check each new user with a one-time code and keep fake accounts from getting in.
Reply to routine questions instantly and hand the rest to your team with context.
Let viewers and listeners take part with one text and get an instant confirmation.
Tell subscribers and readers about new episodes and news on the channel they chose.
Ask a question on air and collect the answers by WhatsApp or chat while you broadcast.
Let people chat with your team inside your app, without signing up first.
Put incoming WhatsApp and chat messages on the studio screen while the broadcast runs.
Reach the segment that cares with news and offers, on the channel each person chose.
Check each new user with a one-time code and keep fake accounts from getting in.
Reply to routine questions instantly and hand the rest to your team with context.
A reaction goes through the same steps: take it in, confirm it, answer it and follow up. Contests, replies, campaigns and sign-up checks no longer need separate tools.
Connect it to your existing apps and databases through APIs.
Receive an entry or donation, confirm it and answer the replies on one platform.
Send news to the segment that cares and handle the replies in the same inbox.
Check new users with a one-time code, then answer their questions with AI and your team.
Radio stations, streaming services and publishers all want the same thing: an audience that can reach them in one message and gets an answer that counts.
Radio and TV
Stations receive entries, donations and replies in the minutes after a presenter says go. DJs and audience teams answer hundreds of messages per broadcast.
Streaming services
Streaming services need sign-ups that are real and one-time codes that reach the user. Episode updates and AI service for subscriber questions run on the same platform.
Publishers
Publishers reach readers on channels they own, with news and reminders those readers chose. Campaigns, messaging and AI service for reader questions run on one platform.
Previously, we used a self-built chat application. Users had to sign up, which proved to be a barrier for many. In this system, the messages came in 'individually'. With Agent Inbox, they have become real conversations; there is genuine interaction within the broadcast.
These portraits were combined with a call to donate via SMS to help them go to school. Within each broadcast, the score was continuously updated and shared.
CM.com began in 1999 with a text message to club visitors about guest DJs, time-tables and contests. Today the platform carries messages for radio stations and streaming services, and processes audience data within the EU.
Sending trusted customer messages since 1999.
Messages sent in 2025 across the globe.
Your customer data is stored and processed within the EU
Platform uptime across messaging and verification
Yes, through APIs. Review the parts of your product that need to trigger messages, such as accounts, events and billing, before you agree the scope, because available data and permissions decide what you can automate.
Yes. Start with the part that matches your biggest challenge, such as messaging, replies, sign-up checks or campaigns, and add more as you grow. Choose a first use case, agree a baseline and connect the data it needs. Starting small may still need integrations with your existing systems.
One-time passwords and number validation check each person before an entry, vote or sign-up counts, and fake-traffic protection on messaging blocks automated abuse. Rules such as one entry per number belong in your own contest rules.
A contest entry that has to count in seconds, a sign-up that has to be real, a reader waiting for an answer. Chat with us about the one that matters most and book a demo.
This chatbot helps you schedule a demo with one of our experts. Please note that it can't answer detailed questions about CM.com products, services, or pricing. Our team will be happy to cover those during your demo.
