Send appointment, order, billing and security messages on the channel each customer prefers, and let AI and your team answer the replies, all on one platform.
Certified for the services we deliver
Surprise bills and price changes fill the helpdesk. Tell customers what changes and why, in time.
A missed technician visit costs a trip and a new slot. Confirm, remind and let customers reschedule.
Customers call to ask where their SIM is or whether an outage affects them. Tell them first.
Customers who move a number want to know when it happens and that it worked. Say so on time.
Late codes lock customers out, and fake traffic adds cost. Deliver codes fast and filter abuse.
Telecom customers talk to you in short, frequent moments: a visit, a bill, a code, a question. Messaging, verification and AI agents send each one on the right channel and pass every reply to your team or to AI. Start with the part that fits your biggest challenge and add the rest later.
Answer routine questions on messaging and voice with AI agents that use your own knowledge and connected systems. When a customer needs a person, the conversation moves to your team in the shared inbox with a written summary.
AI agents on messaging and voice
One shared inbox for messaging, email, chat and voice
Handover with a written summary of the conversation
Check a number before you store it, send the one-time password on the channel the customer has, and move to another channel when the first one fails.
One-time passwords by SMS, voice, WhatsApp, RCS, push or email
Number validation and SIM-based checks
Traffic filters against SMS fraud
Send appointment reminders, order updates and maintenance warnings from your own systems. If a message fails on one channel, the next one takes over.
Messages triggered by events in your own systems
SMS, RCS, WhatsApp, voice and email through one API
Fallback per message and a live delivery log
Send a confirmation and a reminder, and let customers reschedule with a reply.
Tell affected customers before work starts and send an update when it is done.
Send one message per step, from the order to the arrival of the SIM, modem or device.
Explain a bill, a usage limit or a price change, and remind customers before a contract ends.
Send one-time codes on the channel the customer has, with a fallback when it fails.
Confirm the switch date and the result by SMS, and call customers who cannot text.
Let AI answer routine questions at once and pass the rest to an agent with the conversation.
Send set-up steps once the SIM or modem arrives, and check in a few days later.
Send a confirmation and a reminder, and let customers reschedule with a reply.
Tell affected customers before work starts and send an update when it is done.
Send one message per step, from the order to the arrival of the SIM, modem or device.
Explain a bill, a usage limit or a price change, and remind customers before a contract ends.
Send one-time codes on the channel the customer has, with a fallback when it fails.
Confirm the switch date and the result by SMS, and call customers who cannot text.
Let AI answer routine questions at once and pass the rest to an agent with the conversation.
Send set-up steps once the SIM or modem arrives, and check in a few days later.
Appointments, orders, bills, codes and replies are often sent from different tools. Customers get a different tone on every channel, and teams repeat each other's work.
On one platform, each team keeps its own flow and customers get one consistent experience. It adds to your billing, order and planning systems and replaces none of them.
Installations, billing, maintenance, orders and sign-in codes can each run in their own account, with their own senders and settings.
Run messaging for several countries on the same platform, with local numbers and registrations where they apply.
When AI hands a conversation over, the agent sees a written summary and picks up where the AI stopped.
A late code locks a customer out, and a missed reminder wastes a visit. This is the platform that carries those messages.
Running business-critical messaging
Countries reached
Operator, Meta and Google connections
Platform uptime
Yes. Teams can send from their own accounts on the same platform, for example installations, billing, maintenance and sign-in codes, each with its own senders and settings. How the accounts are split depends on your setup, and we work it out with you.
Numbers and short numbers are set up per country, and the rules differ, for example in the Netherlands and Belgium. Tell us which senders you need and our team confirms what is available and which registrations apply before you start.
Codes can go out by SMS, voice, WhatsApp, RCS, push or email, and you can set a fallback so a message moves to another channel when the first one fails. Whether a code arrives still depends on the network and the customer's phone.
Message traffic runs through filters that look for unusual patterns, with settings such as limits per destination. An optional extra layer uses machine learning against artificially inflated traffic on SMS and one-time password messages.
Yes, on channels that support replies. Routine questions can go to AI agents that use your knowledge and connected systems. When a customer needs a person, the conversation moves to the shared inbox with a written summary.
CM.com is headquartered in the Netherlands and processes data within the EU. We are certified for the services we deliver to customers under ISO 27001, 27017, 27018, 9001, 14001 and 20000. The Trust Center has the details for your security questionnaire.
Read moreChat with our assistant, tell us which moment to fix first, such as a missed visit, a surprise bill or a sign-in code that never arrives, and pick a time.
This chatbot helps you schedule a demo with one of our experts. Please note that it can't answer detailed questions about CM.com products, services, or pricing. Our team will be happy to cover those during your demo.
