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Conversational AI Cloud

Automate conversations and ease service pressure

Design and deploy AI-powered chatbots across all channels efficiently with a single application - no coding needed.

Conversational AI Cloud engagement platform chatbot conversation

Empower self-service

Enable customers to resolve issues without speaking to a human agent

Provide 24/7 support

Be available to customers no matter the time of day or night

Grow without costs

Scale your customer service support without additional operational costs

Easily build your own chatbot with AI

Set up and fuel your chatbot with accurate content in minutes. Conversational AI Cloud scans your website, PDFs and other knowledge sources to provide quick, accurate AI-generated answers without training, configuration or creating additional chatbot pathways.

Conversational AI Cloud interface engagement platform knowledge base

Deploy in hours not weeks

Simply connect your website or knowledge sources and your chatbot is ready to go.

Customise to your tone of voice

Personalise your chatbot to the tone of voice and style of your company.

Human-like conversations

Create human-like conversations and move away from rigid chatbots with AI.

drag-and-drop builder

Customisable chatbots that put you in control

Customise your chatbot's responses and control dialogue flows with an easy-to-use drag-and-drop builder, enabling you to ensure accurate, high-quality conversations for your customers.

Request a demo
drag-and-drop

Simply drag-and-drop

Design, launch and maintain automated conversations with ease.

plug-and-play integrations

Integrate existing solutions

Utilize your existing technology stack with plug-and-play integrations.

FAQ module

Control your answers

Monitor and safeguard through pre-build conversations to ensure the right responses.

Goodbye siloed solutions.
Hello Engagement Platform.

Conversational AI Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and team members. It effortlessly works with our Mobile Service Cloud, Customer Data Platform and more.

Here's what our customers have to say

Recognised - Accredited - Secured

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR

From startups to enterprises

✔ Advanced - R3.30 per session (100k)

Easily create a Generative AI Chatbot that generates responses from your own information, across all channels and smoothly transitions to live agents.

✔ Pro - R7.28 per session (100k)

Build AI Chatbots with control and customisation through a Multi-Engine NLU, an easy-to-use dialogue builder without coding, and robust analytics.

✔ Enterprise - R11.08 per session (100k)

Implement AI Chatbots with role-based access, audit logs, revision tracking, and IP whitelisting to ensure top-level security and compliance.

Want to see Conversational AI Cloud in action?

Find answers to your questions

What is Conversational AI?

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Conversational AI technology enables computers to engage in natural text conversations with customers, utilising data, natural language processing, and machine learning to mimic human interactions. A prime example of Conversational AI in action is a chatbot facilitating instant, personalised responses to customer queries about products or services.

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What is an AI Chatbot?

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An AI chatbot is a computer program simulating human communication, widely employed in diverse online scenarios, from customer service to sales. Advances in technology have elevated chatbots from basic, rigid tools to sophisticated systems that engage users in a remarkably human-like manner.

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What is a Generative AI Chatbot?

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A Generative AI chatbot draws on input from websites, PDFs, knowledge centres and other knowledge sources to generate dynamic responses, eliminating recognition issues, ensuring a hassle-free conversational experience and preventing the need to predefine answers. Generative AI enables instant chatbot set-up and generates contextual answers based on the preferred tone of voice aligned with your brand.

What is a Voicebot?

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A voicebot, or 'Conversational IVR,' is an AI-driven conversational agent using natural language understanding and voice recognition (speech-to-text). It interprets human speech, responding in everyday language with the help of a text-to-speech engine. Beyond familiar AI assistants, like Alexa or Siri, conversational interactive voice response (IVR) is increasingly popular in customer service as a prevalent form of conversational AI.

Learn more

Latest articles

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May 10, 2024 • Conversational AI

Happy clients, happy agents: The "platform effect" in customer service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

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Mar 27, 2024 • Conversational AI

Navigating AI Adoption in South Africa

In this ever evolving landscape, businesses that proactively invest in AI capabilities stand to gain a significant competitive edge in the years to come. By embracing AI as a strategic imperative and overcoming the hurdles to adoption, South African businesses can unlock new opportunities, drive innovation, and position themselves for success in the digital era.

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Mar 11, 2024 • Conversational AI

6 steps to MSP profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.

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Jan 12, 2024 • Conversational AI

Experience Elevation: Customer engagement tech trends 2024

As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.

Education Technology
Nov 01, 2023 • Conversational AI

How AI Supercharges your Customer Service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of Generative AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.

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Oct 25, 2023 • Conversational AI

Decoding the Struggles of Acquisition and Retention

In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.

How the timing of the booking is relevant and can work for you with personalization
Oct 17, 2023 • Conversational AI

How Timing Increases the Booking Value and Improves Customer Relationships

When it comes to planning a vacation, people have diverse habits. Some individuals meticulously arrange their holidays months in advance, while others prefer last-minute spontaneity. And then there's a substantial group that falls somewhere in between. To effectively connect with travellers year-round and ensure the timeliness of your messaging, it's vital to provide tailored offers and booking details when they're most relevant. In this article, you'll discover how Artificial Intelligence can be your ally in achieving this goal.

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Oct 09, 2023 • Conversational AI

The self-service revolution in customer support

Self-service is more than a buzzword; it’s a vital part of modern customer service that means your customers can get answers fast and your customer service team can focus on the issues that really matter. Allied to that, self-service can reduce costs and have a positive effect on the mental health of your customer service team. Not to mention the equally positive effect it has on brand perception.

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Oct 06, 2023 • Conversational AI

How to Use AI Chatbots to Improve Customer Service

Customer service teams encounter a broad spectrum of challenges in their daily operations. Customer expectations have surged to unprecedented levels, and the influx of repetitive inquiries can strain their patience and induce unnecessary stress. This phenomenon likely contributes to the relatively short tenure of customer service representatives, with an average job retention of just 12 months.

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