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Conversational AI Cloud

Go beyond Chatbots with Conversational AI

Enhance your brand's customer experience through the power of AI chatbots.

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Automate Customer Contact in a Personal Way

With Conversational AI cloud, you can build and launch intelligent chatbots as well as give your bot a voice without any coding knowledge.

The AI algorithms make it easy to build your own AI-powered chatbot, voicebot, virtual assistant, or internal knowledge base. This platform helps your customer service agents to deliver unique and personalized customer experiences that are both trustworthy and secure.

Watch the video to get a first impression of our conversational AI software or learn more about Conversational AI.

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How Conversational AI Cloud helps you grow at scale

Be there for your customer whenever, wherever

Automate and create more valuable time for your team

Make smart decisions based on customer data gathered by your AI chatbot

Scale up without hiring extra staff to tackle the increasing volume of questions

Provide fast and efficient responses to customers and reduce waiting times

Trust our long-term clients

vattenfall
anwb
asr
missguided
eneco
onlia
DHL Parcel Benelux
aegon
randstad
ing
Vacansoleil

Build an AI chatbot without a line of code

With Conversational AI Cloud you can design and launch automated conversations without coding. You do not need your developers or external parties to deliver the best-automated customer service. With our platform, anyone can build and manage AI chatbots.

Build the best dialogues for chatbots to answer common questions, handle support inquiries and facilitate sales.

  1. Intuitive drag-and-drop AI chatbot builder platform.

  2. Easy to use CMS no coding required.

  3. Design, build and maintain chatbots, voicebots, and dynamic FAQs.

  4. Create and manage an internal knowledge base.

Learn types of chatbots

A Chatbot for All Channels

whatsapp
instagram messaging
facebook messenger
telegram
sms
voice
viber
apple business chat
rcs
Conversational AI to automate conversations smartphone example

AI chatbots that put you in control

Maintain the ultimate control over your AI-powered virtual assistant to better understand your customers.

Monitor and safeguard automated conversations to ensure the right outcome for your customers.

Remain in control of the AI chatbot to optimise your customer experience, increase conversions, and reduce drop-offs.

  1. Gain insights into what customers are searching and asking for.

  2. Analyze chatbot performance to improve conversations.

  3. Enable multilingual content and support​.

  4. Full control of the natural language processing (NLP).

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visual software example cms conversational AI cloud by CM.com

Show your customers your human side

Every customer is different, and every conversation should be a personal experience.

Use the power of AI and machine learning to automatically deduce the best channel and time to communicate with each customer.

Conversational AI Cloud helps you to understand your customers based on context and intent.

  1. Understand context and intent from customer.

  2. Integrate with existing databases.

  3. Provide the right content no matter the comms channel.

  4. Set-up a single source of truth for support team.

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AI Chatbot Conversational AI Cloud CM.com Security

Safeguard privacy and data security

Build trust with our communications platform

Ensure safe and trustworthy automated conversations. Build AI chatbots complying with the latest standards, regulations, and best practices.

Manage access with different authorization and authentication options. Safeguard the privacy and data security of your customers' personal information.

  1. ISO 27001 certified. POPIA & GDPR compliant.

  2. Provide access and control based on agent role.

  3. Safeguard conversation quality.

  4. Maintain human control over AI environment and workflows.

Start a Conversation With Conversational AI Cloud

We can tell you much more about Conversational AI Cloud. Why don't you give it a try by starting a conversation below?

integrations conversational AI cloud platform to build AI Chatbots

Unlock more value with integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results.

  1. Connect with your database, e-commerce platform or any software.

  2. Handover to live agent in any customer service software.

  3. Manage all conversations from every channel in one inbox.

  4. Chat real-time via a customizable live chat widget.

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Successful brands using Conversational AI Cloud

Find out how others brands and businesses have significantly improved their customer engagement with Conversational AI.

Request a Quote for Conversational AI Cloud

Want to learn more about our packages and pricing? Please contact our team for a custom quote.

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Experience Elevation: Customer engagement tech trends 2024

As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.

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How AI Supercharges your Customer Service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of Generative AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.

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Decoding the Struggles of Acquisition and Retention

In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.

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How Timing Increases the Booking Value and Improves Customer Relationships

When it comes to planning a vacation, people have diverse habits. Some individuals meticulously arrange their holidays months in advance, while others prefer last-minute spontaneity. And then there's a substantial group that falls somewhere in between. To effectively connect with travellers year-round and ensure the timeliness of your messaging, it's vital to provide tailored offers and booking details when they're most relevant. In this article, you'll discover how Artificial Intelligence can be your ally in achieving this goal.

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Oct 09, 2023 • Conversational AI

The self-service revolution in customer support

Self-service is more than a buzzword; it’s a vital part of modern customer service that means your customers can get answers fast and your customer service team can focus on the issues that really matter. Allied to that, self-service can reduce costs and have a positive effect on the mental health of your customer service team. Not to mention the equally positive effect it has on brand perception.

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Oct 06, 2023 • Conversational AI

How to Use AI Chatbots to Improve Customer Service

Customer service teams encounter a broad spectrum of challenges in their daily operations. Customer expectations have surged to unprecedented levels, and the influx of repetitive inquiries can strain their patience and induce unnecessary stress. This phenomenon likely contributes to the relatively short tenure of customer service representatives, with an average job retention of just 12 months.

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Sep 06, 2023 • Conversational AI

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

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Jul 07, 2023 • Conversational AI

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.

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Jun 30, 2023 • Conversational AI

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions are likely to arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organisation. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

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