Suspected Fraud
At CM Payments, we take payment security very seriously. If you believe fraud may have occurred, we are here to assist you as quickly as possible. Below, you can find the steps you can take and the information we need to process your report.
In case of suspected fraud, please send an email to [email protected] with the subject line “Suspected Fraud”.
To help us investigate your report thoroughly and efficiently, please provide the following information:
The order confirmation
Payment details:
- Amount
- Account details
- Date & time of payment
Description of the situation and the steps you have already taken
CM Payments B.V. cannot directly refund payments.
However, we will:
Contact the relevant webshop to investigate the matter.
Request that the webshop respond and take action within a reasonable timeframe.
If the webshop fails to respond or follow up, please let us know. In that case, we may take measures or impose sanctions on the webshop, as outlined in our Terms and Conditions, which every merchant connected to our platform is required to comply with.
Once we have received your report, we will review it and contact you if we need additional information or have an update from the webshop.
In addition to submitting your report to us, there are several steps you can take to speed up the investigation and keep track of the situation:
Check whether you have already contacted the webshop.
Keep relevant emails, payment confirmations, and screenshots.
Monitor your bank account for any updates or refunds.
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