Contact Help
Contact Register
Back to press
CM

CM.com brings Conversational Commerce to the Middle East

Jun 03, 2019 • 3 minutes read

Dubai is the 10th office in the CM.com network and the second in the MEA Region - the first being opened in South Africa. The Dubai office will be managed by Wael Ali Maksoud, Regional Director MEA at CM.com. CM.com’s Dubai office is opening with two staff members and has plans to double in the upcoming months. The new office will service CM.com’s clients in Saudi Arabia, Lebanon, UAE, Egypt, and the rest of the region.

cm.com dubai office

CM.com’s platform connects digital platforms with mobile phones worldwide, offering a smart combination of messaging channels, interactive voice solutions, and Europe’s most innovative payments solutions to a large audience. CM.com’s global clients include Accor Hotels, AXA, Mastercard and Domino’s.

Led by Wael Ali Maksoud, who joined CM.com 11 months ago as Regional Director MEA, the Dubai office will continue to work on CM.com’s MEA strategy and will focus on building out its presence in the region. CM.com is an official partner of WhatsApp and authorized distributor for WhatsApp Business, one of the very few companies with a presence in the MEA region. This provides the company with a unique position to gain quick market share.

Hodny Benazzi, General Manager at CM.com and responsible for the international expansion at CM.com, said: “We are delighted to have this new MEA presence for CM.com. The Middle East has witnessed a huge population growth over the past decades, going from 186 million people in 1990 to an estimated 410 million in 2018. It is a dynamic region that is fast to adopt new digital technologies. Relationship, trust and proximity are highly valued, probably above average. That is why a local office with local people of the same culture is key for success and for building brand and legitimacy in this region.

CM.com will focus on selling its conversational commerce solutions, including WhatsApp, Customer contact, SMS messaging and Texter solutions. Instagram, Facebook and WhatsApp are very commonly used in the region, whilst Twitter is very popular in Saudi Arabia. SMS is also extensively used both for marketing, as well as authentication. We therefore see a lot of potential to sell CM’s solutions in this region.”

Tags
CM
connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, CM makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Related articles

CM.com expands its presence in East Africa, providing conversational commerce solutions for Kenyan Businesses

May 15, 2020 • Latest News
CM.com talks of its strategic move of opening an office in Kenya to serve its wide range of customers in a localized way. Always at the forefront of connecting people in new and unique ways, CM.com recently increased its global footprint by launching in Kenya on 1 May 2020. By hiring local Country Manager John Mugwe, as well as having a new dedicated website for the region, the company’s main objective is to drive seamless communication between businesses and customers across Africa.

CM.com first to launch Rich Communication Services (RCS) in Germany

Apr 17, 2020 • Press
CM.com, a global Conversational Commerce provider, has announced the launch of Rich Communication Services (RCS) in Germany in partnership with Vodafone Germany.

CM.com Acquires International Ticketing Company Global Ticket

Feb 27, 2020 • Press
CM.com, the worldwide Conversational Commerce platform, is acquiring international ticketing company Global Ticket.

CM.com opens its first US office in Los Angeles, California

Jan 29, 2020 • CM
CM.com, the global Conversational Commerce platform, has opened its first US office in Los Angeles, California. The communication and payments innovator is ready to conquer the US market, after its successful track record in Europe and Southeast Asia.

CM.com supports communication in the connected vehicle

Dec 20, 2019 • CM
CM.com, a leading conversational commerce provider headquartered in the Netherlands, today announced its collaboration with the BMW Group. The company will provide the infrastructure for sending automated SMS messages as part of the car manufacturer's ConnectedDrive services globally.

CM.com opens Southeast Asia hub in Singapore

Dec 18, 2019 • CM
CM.com, a global Conversational Commerce platform that provides enterprises full-scale CPaaS services with integrated payment solutions, opened a regional office for its Southeast Asian market in Singapore.

CM.com expands its offering with the introduction of Apple Business Chat

Oct 28, 2019 • CM
Clients of CM.com are now able to use Apple Business Chat, a new way for customers to communicate directly with companies using the Messages app on iPhone, iPad, Mac and Apple Watch. CM.com is a Conversational Commerce platform that connects enterprises and brands to the mobile phones of billions of consumers globally. The company provides mobile messaging channels combined with a Customer Data Platform and other platform features.

CM.com and Lowlands start mobile payments pilot

Jul 31, 2019 • CM
CM.com makes mobile ordering and payment at Lowlands possible for festival visitors. Under the name Mobile Order, we have set up a pilot together with Lowlands that allows festival-goers to place their drink orders at three bars from the Lowlands Festival 2019 app. After entering the order in the festival app, a QR code appears in the app with which the order can be picked up at the relevant bar. The payment takes place after Lowlands in one transaction. Therefore, wallets and physical coins are not needed at the festival.

CM.com becomes Dutch Grand Prix mobile technology partner

May 14, 2019 • CM
The Grand Prix is returning to the Netherlands after 35 years. Taking place in May 2020 at the Zandvoort circuit, the long awaited Dutch Grand Prix will be sponsored by CM.com, specialists in Conversational Commerce solutions. The CM.com platform connects digital platforms with mobile phones worldwide, offering a smart combination of messaging channels, interactive voice solutions, and Europe’s most innovative payments solutions to a large audience.
CM.com
Global
Select your region
+31 (0) 76 572 70 00
CM.com is a GSMA Member

Is this region a better fit for you?

Go