Easily connect with customers on their preferred channel and kickstart your interactive journey.
Expand your reach and add extra channels to meet customers where they are for the best experience.
Scale up your conversational strategy, and engage your audience anytime, anywhere.
Rely on our platform to provide a great customer experience on any relevant channel.
Features | Go | Basic | Advanced | Pro |
---|---|---|---|---|
Features | Go | Basic | Advanced | Pro |
Connect via HTTP endpoint |
✓ |
✓ |
✓ |
✓ |
Regular throughput speed |
10 |
50 |
100 |
Up to 1000 |
Connect via mail-to-text |
✓ |
✓ |
✓ |
✓ |
Connect via SMPP |
- |
- |
✓ Up to 10 |
✓ Unlimited |
Access to high-priority processing |
- |
- |
✓ |
✓ |
Expert managed global routing |
✓ |
✓ |
✓ |
✓ |
Multichannel fallback |
✓ |
✓ |
✓ |
✓ |
Direct operator routes |
- |
- |
- |
✓ |
Customized routes |
- |
- |
- |
✓ Contact us to discuss the possibilities |
Bring-your-own references |
✓ |
✓ |
✓ |
✓ |
Unique reference generator |
- |
✓ |
✓ |
✓ |
Phone number validation |
✓ |
✓ |
✓ |
✓ |
Phone number sanitization |
- |
- |
✓ |
✓ |
Real-time status updates via webhooks |
✓ |
✓ |
✓ |
✓ |
Two-way encrypted connection (SSL) |
- |
- |
- |
✓ |
CM.com Safeguard suite tools |
Safeguard Basic |
Safeguard Basic |
Safeguard Enterprise |
Safeguard Enterprise |
Conversational Connections |
1 included |
5 included |
15 included |
Tailored to your needs |
Secure media storage |
✓ Fair use policy |
✓ Fair use policy |
✓ Fair use policy |
✓ Fair use policy |
Media retention period |
30 days |
30 days |
30 days or custom |
30 days or custom |
Access to message logging |
✓ |
✓ |
✓ |
✓ |
Access to messaging analytics |
✓ |
✓ |
✓ |
✓ |
Access to conversational analytics |
✓ |
✓ |
✓ |
✓ |
Access to channel configuration |
✓ |
✓ |
✓ |
✓ |
Integrate with our Engage Platform |
✓ |
✓ |
✓ |
✓ |
Access to Knowledge Center |
✓ |
✓ |
✓ |
✓ |
Emergency Monitoring via NOC |
✓ |
✓ |
✓ |
✓ |
Access to online status portal |
✓ |
✓ |
✓ |
✓ |
Access to support |
FAQs & Email |
FAQs , Email & Phone |
FAQs, Email, Phone, & Live Chat |
FAQs, Email, Phone, Live Chat & AM |
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