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Aug 03, 2021
4 minutes read
Ticketing

Optimize Your Visitor Experience With the Facebook Conversion API for Ticketing (Museums & Parks)

As a result of consumers continuing to move away from traditional retail in favor of digital and online experiences, the world of advertising now relies almost entirely on data. However, due to the recent shift away from cookie-based server tracking, marketers need to consider more intelligent ad-tracking solutions that track customer behavior in a non-invasive way. The Facebook Conversion API, or CAPI for short, is a new Facebook Business tool that lets you share both online and offline events with Facebook’s server, directly from yours. It’s likely to become the next must-have tool for any ticketing business looking to get a grasp on their customers’ journey and to optimize their ad experience.

Jasmijn Stenzler
Jasmijn Stenzler,
Product Marketer Ticketing

The Importance of the Facebook Conversion API for Ticketing Businesses

By installing the Facebook Conversion API, ticketing businesses can dramatically increase their return on ad spend by measuring the total value of their campaigns through improved visibility of customer actions and conversions.

Not only does the server-side API increase visibility into customers’ off-website actions, but it also helps businesses save time and reduce duplicated efforts tracking similar customer interactions in multiple places - creating greater efficiency in marketing efforts.  

What Is the Facebook Conversion API?

The Facebook Conversion API, formerly known as the Server-Side API, works with Facebook Pixel to help improve the performance and measurement of your Facebook ad campaigns. 

While the Facebook Pixel has long been a valuable tool for tracking business data across the social network, Facebook has recommended that marketers install the Conversion API since the introduction of Apple’s iOS 14 update, which has created hurdles regarding the amount of tracking data businesses can obtain. The Conversion API has been designed to help businesses maintain data privacy, all while delivering personalized advertising experiences to customers and audiences. 

The Conversion API, which doesn’t rely on browser-based tools like cookies, works with Facebook Pixel to ensure you get all the data you need. Combined, these tools effectively track, attribute, and improve your Facebook marketing performance.

How Does the Facebook Conversion API Work?

Facebook Conversion API connects your website to your Facebook ads. When a user clicks on one of your ads, Facebook generates a unique ID number for that user, and as the user moves around your website, Facebook tracks their movements and sends that data to you.

This means that you can still collect data about your Facebook ads, while your customer’s identity and privacy are protected with a unique ID.

What Can Be Tracked With the Facebook Conversion API?

Facebook’s Conversion API is thorough and provides businesses with a wealth of helpful tools and insights, many of which were not available with Facebook Pixel. Here are three of the must-have tools that it provides:

1. Full-Funnel Visibility

The Conversion API provides marketers with the ability to start sharing the data they want, something that wasn’t offered by Facebook Pixel. However, by combining both the Conversion API and Pixel, businesses can obtain complete full-funnel visibility, whereas Pixel on its own provided only an insight into in-page actions.

This means an entire view of the customer journey will be provided, including actions such as off-website purchases and whether a customer continues to use their free trial, and then converts are now tracked.

2. Precise Sharing of Data

Sharing data through Conversion API is more accurate than any other method in the mid-funnel and lower funnel. Businesses don’t have to worry about any data getting lost due to a browser crash or an ad blocker.

3. Data Control

Conversion API gives businesses control over what data they share. This means that businesses can implement the Conversion API in addition to Pixel and decide what to share and when to share it. By contrast, Pixel sends all events in real-time.

What’s more, instead of sharing data with the browser, Facebook Conversion API companies can share the data that matters with Facebook through their server. This means that if a customer uses a privacy tool for non-Facebook Activity, their actions will be extended to data sent through the Conversion API.

The following are some samples of events that you can post back using the Facebook Conversion API:

  1. Qualified lead 
  2. User has not yet subscribed
  3. Prospect contacted
  4. Application has been launched
  5. Application has been completed
  6. Phone calls
  7. Offline purchases

How CM.com Can Help

If you’re interested in the Facebook Conversation API and you’re already a CM.com customer for the Global Ticket product, please contact your Client Success Manager to hear more about the possibilities for switching it on. 

If you’re looking to create a high-performing ticket shop, we’re happy to take the time for a consultation to see how our solutions can help you achieve your goals.

Are you interested? Get in touch with us

Contact Us Read more

Are you interested? Get in touch with us

Contact Us Read more
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Jasmijn Stenzler
Jasmijn Stenzler,
Product Marketer Ticketing
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As a product marketer, it is important to understand the market, competition, trends, and (potential) customers as well as possible in order to help the product, marketing, and sales team in providing the best possible product and message to the (potential) customers.

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