Maximize the potential of your customer experience teams with a mobile approach.
Get the one solution for everything you need to provide a seamless customer experience, anytime, anywhere.
Engage customers on their preferred channels or build a chatbot for personalised, automated conversations.
Mobile Service Cloud, for frictionless service experiences.
Interact with your customers through their preferred messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, and SMS.
Manage all conversations in one easy-to-use multi-channel Inbox. Keep up and provide the same level of customer experience across channels. The focus is on the conversation: for agents and customers.
New: offer telephone customer support via Mobile Service Cloud
Manage conversations from all channels in one Agent Inbox.
Support via email, live chat, phone, and all messaging channels
Insights into all previous conversations; from any channel.
Personal customer service can change the way people experience your business. People value conversations more when they feel a connection.
Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation.
See all data in the conversation with a 360° customer profile
Invite customers for a co-browsing session in live chat
Help agents easily find all available data - within one view
Equip your support agents with the right tools for efficient service. No need to open different tabs to search for data in multiple systems to help you to meet customers' expectations.
Make service easier and faster for your customers and your Customer Service Team. Minimize wait time and repetition for customers.
Prioritize human communication in customer service software for improved experiences.
Smart inbox management: SLA prioritization & snooze options
Skills-based routing for expert advice
Efficiency enhancers like a chatbot and answer suggestions
With Mobile Service Cloud, you get a dashboard so agile you can collaborate with other teams for faster customer support.
Easily work with other departments to resolve customer queries more efficiently. You can consult with your colleagues, other teams, and external parties, such as suppliers or couriers.
The options are endless: leave comments, snooze conversations or assign to the right colleague.
Open collaboration system for full transparency
Ask questions to colleagues or partners via live chat or email
Communicate with customers, colleagues, and partners in one view
Prevent agent fatigue and user dissatisfaction. Use chatbots to handle repetitive queries.
Seamlessly handover to an agent via Mobile Service Cloud for more complex issues.Chatbot solutions
Revolution Beauty interacts with hundreds of people each day. To maximize productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.
In B2B, customer expectations are increasing. You expect the same experience in B2B, as you have in your daily life. At Dustin, they embraced this.
YourSurprise not only offers personalized gifts, but also personal service in 23 countries. The team senses culture and adapts its service to customer preferences.
Discover how other brands use Mobile Service Cloud to optimize their customer service.
Get insights in conversations and performance
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