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Mobile Service Cloud

All-in-one customer service software

Go all-in on customer support, exceed expectations, and turn one-time shoppers into lifelong customers.

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Set New Standards in Customer Service

Maximize the potential of your customer experience teams with a mobile approach.

Get the one solution for everything you need to provide a seamless customer experience, anytime, anywhere.

Engage customers on their preferred channels or build a chatbot for personalised, automated conversations.

Mobile Service Cloud, for frictionless service experiences.

A Consistent Experience via Any Channel

Interact with your customers through their preferred messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, and SMS.

Manage all conversations in one easy-to-use multi-channel Inbox. Keep up and provide the same level of customer experience across channels. The focus is on the conversation: for agents and customers.

New: offer telephone customer support via Mobile Service Cloud

  1. Manage conversations from all channels in one Agent Inbox.

  2. Support via email, live chat, phone, and all messaging channels

  3. Insights into all previous conversations; from any channel.

Offer Support via All Channels

Personal customer service software

Create Personal, More Valuable Conversations

Personal customer service can change the way people experience your business. People value conversations more when they feel a connection. 

Use the right data to understand the customer and the situation better. This helps to make every conversation personal from the start. In Mobile Service Cloud, you can integrate all data, and show it right next to the conversation. 

  1. See all data in the conversation with a 360° customer profile

  2. Invite customers for a co-browsing session in live chat

  3. Help agents easily find all available data - within one view

Put People First: Customers and Customer Service Agents

Equip your support agents with the right tools for efficient service. No need to open different tabs to search for data in multiple systems to help you to meet customers' expectations.

Make service easier and faster for your customers and your Customer Service Team. Minimize wait time and repetition for customers.

Prioritize human communication in customer service software for improved experiences.

  1. Smart inbox management: SLA prioritization & snooze options

  2. Skills-based routing for expert advice

  3. Efficiency enhancers like a chatbot and answer suggestions

chatbot conversation automated service

Provide the Right Answer Sooner

With Mobile Service Cloud, you get a dashboard so agile you can collaborate with other teams for faster customer support.

Easily work with other departments to resolve customer queries more efficiently. You can consult with your colleagues, other teams, and external parties, such as suppliers or couriers. 

The options are endless: leave comments, snooze conversations or assign to the right colleague.

  1. Open collaboration system for full transparency

  2. Ask questions to colleagues or partners via live chat or email

  3. Communicate with customers, colleagues, and partners in one view


Bringing Live Chat & Chatbots Together

Prevent agent fatigue and user dissatisfaction. Use chatbots to handle repetitive queries.

Seamlessly handover to an agent via Mobile Service Cloud for more complex issues.

Chatbot solutions

How Other Brands Use Mobile Service Cloud

Pricing & Packages Mobile Service Cloud

You can get started with Mobile Service Cloud for KES 4,199 per month. Learn more about the different packages & pricing, or watch the demo video.

Packages & Pricing

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