Mobile Service Cloud

Scripted Chatbot•

Build scripted chatbot flows across any channel with Mobile Service Cloud and impress customers with 24/7 support.

Website Chabot

Reach out to visitors proactively using personalised chatbot greetings and turn website visits into sales opportunities.

WhatsApp Chatbot

Automate simple questions and answers over WhatsApp and let your support agents focus on the complex conversations.

Facebook Messenger Chatbot

Qualify leads, nurture prospects, facilitate payments and offer loyalty promotions with a Facebook Messenger chatbot.

Easily create scripted conversations with our drag and drop interface. Use the blocks and drag them into the flow builder. Add different entry points, input variables and logic to define your conversation.

No development skills needed
Easy-to-use flow builder
Drag and drop interface

Enrich your conversations with prospects and customers using rich media. Share any type of content including pictures, movies, audio and even locations when you want to guide people to your store or restaurant. Add a menu that guides users through the flow quickly and efficiently.

Add Images and GIFs
Add Audio and Video
Add Locations and Menu items

24/7 Availability

A chatbot is your colleague - always there to support your business and agents.

On Any Channel

Use a scripted chatbot on any channel: from WhatsApp to Website.

No Coding

No coding skills required - easily build scripts in the drag and drop interface.

Easy Handover

Easily hand or take over the conversation when human contact is required.

Rich Media Support

Enhance conversations with media such as images, video, audio, or even location.

Mobile Service Cloud offers two options: handover or live agent takeover. In the Agent Inbox, you can see the entire conversation a customer has with the bot.

Handover

When the bot has gathered enough information, it can hand the conversation over to a live agent. Or, when the bot is not able to answer, the customer can ask for human interaction, or the flow has ended.

Takeover

You can interrupt or take over the conversation at any time. When you notice a customer is stuck or requires emotional or more complex support, you can help them out.

Mobile Service Cloud

Manage conversations from all channels in one user-friendly Agent Inbox.

Chat with your website visitors in real-time with Live Chat with Mobile Service Cloud.

Discover all the features of Mobile Service Cloud, such as Statistics, Customer Profiles, and Tagging.

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Sep 06, 2023 • Chatbots

How AI Chatbots Can Increase Sales and Reduce Costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

Sep 06, 2023 • Chatbots

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

Sep 06, 2023 • Chatbots

How to Build a Great Chatbot Experience

Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.

Aug 25, 2023 • Chatbots

Chatbots in action, part 1: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

Aug 22, 2023 • Chatbots

Six Chatbot Examples For Great Customer Experiences

People use chatbots for various reasons, with “productivity” as the key motivational factor. But what kind of bot do you need? They come in many forms and sizes, and to be successful, you need to think about where to apply a bot, and which kind. What do you want to achieve with the bot? In this guide, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.

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Aug 11, 2023 • Chatbots

How to Use AI Chatbots to Improve Customer Service

Customer service teams encounter a broad spectrum of challenges in their daily operations. Customer expectations have surged to unprecedented levels, and the influx of repetitive inquiries can strain their patience and induce unnecessary stress. This phenomenon likely contributes to the relatively short tenure of customer service representatives, with an average job retention of just 12 months.

Jul 07, 2023 • Chatbots

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.

Jun 30, 2023 • Chatbots

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions are likely to arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organisation. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

Generative AI chatGPT blog about new updates

Jun 21, 2023 • Chatbots

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.

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Scripted Chatbot•

Build scripted chatbot flows across any channel with Mobile Service Cloud and impress customers with 24/7 support.

Amplify Your Customer Experience

A Chatbot On Every Channel

Website Chabot

WhatsApp Chatbot

Facebook Messenger Chatbot

Easy Chatbot Builder

Enrich Conversations With Media