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Mobile Service Cloud

Scripted Chatbot•

Build scripted chatbot flows across any channel with Mobile Service Cloud and impress customers with 24/7 support.

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Mobile Service Cloud Scripted Chatbot

Amplify Your Customer Experience

With the drag and drop logic, you can build your scripted chatbot within messaging channels to support specific marketing and service journeys.

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A Chatbot On Every Channel

Website Chabot

Reach out to visitors proactively using personalised chatbot greetings and turn website visits into sales opportunities.

WhatsApp Chatbot

Automate simple questions and answers over WhatsApp and let your support agents focus on the complex conversations.

Facebook Messenger Chatbot

Qualify leads, nurture prospects, facilitate payments and offer loyalty promotions with a Facebook Messenger chatbot.

Drag-and-drop CMS

Easy Chatbot Builder

Easily create scripted conversations with our drag and drop interface. Use the blocks and drag them into the flow builder. Add different entry points, input variables and logic to define your conversation.

  1. No development skills needed

  2. Easy-to-use flow builder

  3. Drag and drop interface

chatbot

Enrich Conversations With Media

Enrich your conversations with prospects and customers using rich media. Share any type of content including pictures, movies, audio and even locations when you want to guide people to your store or restaurant. Add a menu that guides users through the flow quickly and efficiently.

  1. Add Images and GIFs

  2. Add Audio and Video

  3. Add Locations and Menu items

Scripted Chatbot Benefits

24/7 Availability

A chatbot is your colleague - always there to support your business and agents.

On Any Channel

Use a scripted chatbot on any channel: from WhatsApp to Website.

No Coding

No coding skills required - easily build scripts in the drag and drop interface.

Easy Handover

Easily hand or take over the conversation when human contact is required.

Rich Media Support

Enhance conversations with media such as images, video, audio, or even location.

cm.com bot

Easy Handover To Live Agent

Mobile Service Cloud offers two options: handover or live agent takeover. In the Agent Inbox, you can see the entire conversation a customer has with the bot.

Handover

When the bot has gathered enough information, it can hand the conversation over to a live agent. Or, when the bot is not able to answer, the customer can ask for human interaction, or the flow has ended.

Takeover

You can interrupt or take over the conversation at any time. When you notice a customer is stuck or requires emotional or more complex support, you can help them out.

Mobile Service Cloud

Discover More About Mobile Service Cloud

Agent Inbox

Manage conversations from all channels in one user-friendly Agent Inbox.

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Live Chat

Chat with your website visitors in real-time with Live Chat with Mobile Service Cloud.

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All Features

Discover all the features of Mobile Service Cloud, such as Statistics, Customer Profiles, and Tagging.

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Latest articles

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USSD vs. WhatsApp Business Platform: A Comparative Analysis for Financial Institutions

Financial institutions, in particular, are constantly looking for ways to improve the customer experience and offer more advanced and convenient banking services. With the advancement of technology, there are now several options available for financial institutions to choose from when it comes to offering competitive digital services.
Feb 28, 2023 • Chatbots

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.
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Five Things You Need to Know About Acquisition Chatbots

Acquisition chatbots, or lead generation chatbots, are gaining traction within sales teams for their ability to gather and triage new leads and upsell existing customers. Here, we answer the five most commonly asked questions and show you how an acquisition chatbot can revolutionise your sales function.
Feb 09, 2023 • Chatbots

Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack

At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.
Jan 24, 2023 • Chatbots

How WhatsApp Business Can Help With Abandoned Carts Recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
Jan 24, 2023 • Chatbots

Increase Conversion With Promotional Messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.
Jan 24, 2023 • Chatbots

How to Use WhatsApp Business for Service Automation

The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.
Jan 23, 2023 • Chatbots

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
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