Build scripted chatbot flows across any channel with Mobile Service Cloud and impress customers with 24/7 support.
Reach out to visitors proactively using personalised chatbot greetings and turn website visits into sales opportunities.
Automate simple questions and answers over WhatsApp and let your support agents focus on the complex conversations.
Qualify leads, nurture prospects, facilitate payments and offer loyalty promotions with a Facebook Messenger chatbot.
Easily create scripted conversations with our drag and drop interface. Use the blocks and drag them into the flow builder. Add different entry points, input variables and logic to define your conversation.
No development skills needed
Easy-to-use flow builder
Drag and drop interface
Enrich your conversations with prospects and customers using rich media. Share any type of content including pictures, movies, audio and even locations when you want to guide people to your store or restaurant. Add a menu that guides users through the flow quickly and efficiently.
Add Images and GIFs
Add Audio and Video
Add Locations and Menu items
A chatbot is your colleague - always there to support your business and agents.
Use a scripted chatbot on any channel: from WhatsApp to Website.
No coding skills required - easily build scripts in the drag and drop interface.
Easily hand or take over the conversation when human contact is required.
Enhance conversations with media such as images, video, audio, or even location.
Reduce pressure on your agents, by handling the repetitive questions with a bot.
Mobile Service Cloud offers two options: handover or live agent takeover. In the Agent Inbox, you can see the entire conversation a customer has with the bot.
When the bot has gathered enough information, it can hand the conversation over to a live agent. Or, when the bot is not able to answer, the customer can ask for human interaction, or the flow has ended.
You can interrupt or take over the conversation at any time. When you notice a customer is stuck or requires emotional or more complex support, you can help them out.Mobile Service Cloud
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