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Mobile Service Cloud

Scripted Chatbot

Build scripted chatbot flows across any channel with Mobile Service Cloud and impress customers with 24/7 support.

Mobile Service Cloud next icon Scripted Chatbot

Amplify Your Customer Experience

With the drag and drop logic, you can build your scripted chatbot within messaging channels to support specific marketing and service journeys.

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A Chatbot On Every Channel

Website Chabot

Reach out to visitors proactively using personalised chatbot greetings and turn website visits into sales opportunities.

WhatsApp Chatbot

Automate simple questions and answers over WhatsApp and let your support agents focus on the complex conversations.

Facebook Messenger Chatbot

Qualify leads, nurture prospects, facilitate payments and offer loyalty promotions with a Facebook Messenger chatbot.

Drag-and-drop CMS

Easy Chatbot Builder

Easily create scripted conversations with our drag and drop interface. Use the blocks and drag them into the flow builder. Add different entry points, input variables and logic to define your conversation.

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    No development skills needed

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    Easy-to-use flow builder

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    Drag and drop interface


Enrich Conversations With Media

Enrich your conversations with prospects and customers using rich media. Share any type of content including pictures, movies, audio and even locations when you want to guide people to your store or restaurant. Add a menu that guides users through the flow quickly and efficiently.

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    Add Images and GIFs

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    Add Audio and Video

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    Add Locations and Menu items

Scripted Chatbot Benefits

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24/7 Availability

A chatbot is your colleague - always there to support your business and agents.

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On Any Channel

Use a scripted chatbot on any channel: from WhatsApp to Website.

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No Coding

No coding skills required - easily build scripts in the drag and drop interface.

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Easy Handover

Easily hand or take over the conversation when human contact is required.

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Rich Media Support

Enhance conversations with media such as images, video, audio, or even location. bot

Easy Handover To Live Agent

Mobile Service Cloud offers two options: handover or live agent takeover. In the Agent Inbox, you can see the entire conversation a customer has with the bot.


When the bot has gathered enough information, it can hand the conversation over to a live agent. Or, when the bot is not able to answer, the customer can ask for human interaction, or the flow has ended.


You can interrupt or take over the conversation at any time. When you notice a customer is stuck or requires emotional or more complex support, you can help them out.

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