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Mobile Service Cloud

Scripted Chatbot

Build scripted chatbot flows across any channel with Mobile Service Cloud and impress customers with 24/7 support.

scripted-chatbot
Mobile Service Cloud next icon Scripted Chatbot

Amplify Your Customer Experience

With the drag and drop logic, you can build your scripted chatbot within messaging channels to support specific marketing and service journeys.

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A Chatbot On Every Channel

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Website Chabot

Reach out to visitors proactively using personalised chatbot greetings and turn website visits into sales opportunities.

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WhatsApp Chatbot

Automate simple questions and answers over WhatsApp and let your support agents focus on the complex conversations.

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Facebook Messenger Chatbot

Qualify leads, nurture prospects, facilitate payments and offer loyalty promotions with a Facebook Messenger chatbot.

Drag-and-drop CMS

Easy Chatbot Builder

Easily create scripted conversations with our drag and drop interface. Use the blocks and drag them into the flow builder. Add different entry points, input variables and logic to define your conversation.

  1. No development skills needed

  2. Easy-to-use flow builder

  3. Drag and drop interface

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Enrich Conversations With Media

Enrich your conversations with prospects and customers using rich media. Share any type of content including pictures, movies, audio and even locations when you want to guide people to your store or restaurant. Add a menu that guides users through the flow quickly and efficiently.

  1. Add Images and GIFs

  2. Add Audio and Video

  3. Add Locations and Menu items

Scripted Chatbot Benefits

A chatbot is your colleague - always there to support your business and agents.

Use a scripted chatbot on any channel: from WhatsApp to Website.

No coding skills required - easily build scripts in the drag and drop interface.

Easily hand or take over the conversation when human contact is required.

Enhance conversations with media such as images, video, audio, or even location.

cm.com bot

Easy Handover To Live Agent

Mobile Service Cloud offers two options: handover or live agent takeover. In the Agent Inbox, you can see the entire conversation a customer has with the bot.

Handover

When the bot has gathered enough information, it can hand the conversation over to a live agent. Or, when the bot is not able to answer, the customer can ask for human interaction, or the flow has ended.

Takeover

You can interrupt or take over the conversation at any time. When you notice a customer is stuck or requires emotional or more complex support, you can help them out.

Mobile Service Cloud

Latest articles

customer service research about channels and phone
Jan 15, 2024 • Chatbots

What are the most effective customer service channels?

Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?

Education Technology
Nov 01, 2023 • Chatbots

How AI Supercharges your Customer Service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of Generative AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.

Jouw festival als eyecatcher
Oct 09, 2023 • Chatbots

The self-service revolution in customer support

Self-service is more than a buzzword; it’s a vital part of modern customer service that means your customers can get answers fast and your customer service team can focus on the issues that really matter. Allied to that, self-service can reduce costs and have a positive effect on the mental health of your customer service team. Not to mention the equally positive effect it has on brand perception.

blog-image-chatbots-improve-customer-service
Oct 06, 2023 • Chatbots

How to Use AI Chatbots to Improve Customer Service

Customer service teams encounter a broad spectrum of challenges in their daily operations. Customer expectations have surged to unprecedented levels, and the influx of repetitive inquiries can strain their patience and induce unnecessary stress. This phenomenon likely contributes to the relatively short tenure of customer service representatives, with an average job retention of just 12 months.

chatbots-in-action
Oct 02, 2023 • Chatbots

Chatbots in action, part 1: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

facebook-chatbot-1
Sep 28, 2023 • Chatbots

Chatbots in action, part 3: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.

instagram-chatbot
Sep 26, 2023 • Chatbots

Chatbots in action, part 2: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favourite products, and subjects they’re passionate about. It’s a community built on trusting influential people.

blog-image-chatbots-increase-sales-reduce-costs
Sep 06, 2023 • Chatbots

How AI Chatbots Can Increase Sales and Reduce Costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

chatbot-customer-experience
Sep 06, 2023 • Chatbots

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

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