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7 Tips for eCommerce Customer Service Success [including checklist]

May 20, 2021 • Mobile Service Cloud

The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

Custom is the New Standard in Ticketing

May 18, 2021 • Ticketing

Event organizers often have a high workload. Customizing your ticket shop with your own design and flow sounds like a time-consuming and complex process, so sometimes organizers do not even start. Good news: this is now a thing of the past. It is very easy to built your own (custom) ticket shop, without any coding skills, at no (yes, you read that right) extra cost. Custom is the new standard! In this blog, we will explain how this works.

Platform Updates: April 2021

Apr 26, 2021 • Platform Features

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Sports and Digitization: The Old One-Two for Ultimate Fan Engagement

Apr 2, 2021 • Ticketing

Digitization is gaining ground in the world of soccer. This process of many years has been given a boost thanks to the COVID-19 pandemic. After all, interaction with your supporters is more challenging then ever and it requires out-of-the-box solutions. And as it happens, we have an entire platform full of them.

Platform Updates: March 2021

Mar 24, 2021 • Platform Features

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Why 2021 Is the Year to Start With a Chatbot

Mar 10, 2021 • Chatbots

While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

Introduction of Sign 2.0 for Software Companies: Digital Signing, Now Easier Than Ever.

Mar 8, 2021 • Sign

At CM.com we are always looking for ways to improve our products and enhance the collaborations with our partners. Because we constantly engage in dialogue with our partners, we can respond quickly to specific questions and needs. Sign 2.0 has made some major improvements that will be very helpful to our software partners. In addition, Sign 2.0 has been completely redesigned, based on the most recent UX insights. In this blog you can read more about all these improvements.

5 Tips to Optimize Your Mobile Marketing

Mar 3, 2021 • Mobile Marketing Cloud

Marketing isn’t the same as it was 10 years ago, and much of that is thanks to the rise of the smartphone. We are living in an era in which consumers can buy products and services whenever and wherever they are, on their mobile phone. If you want consumers to choose your product, mobile presence is an absolute must to get higher conversion rates and improve customers’ satisfaction.

Marketing Clouds: a toolkit for hyper-personalized mobile communication

Feb 11, 2021 • Mobile Marketing Cloud

Nowadays, people are bombarded with information while our processing capacity is limited. The processing capacity of the conscious mind has been estimated at 120 bits per second (1). Back in 2010, Martin Hilbert of the University of California (2) estimated that “in 1986, we received around 40 newspapers full of information every day. In 2007, this grew to 174”. That is a growth of over 7% per year, so each year we process a few additional newspapers every day.

Event Organizers Should Own Visitor Data and Communicate 1-1

Feb 2, 2021 • Mobile Marketing Cloud

Social media can be a very useful tool in event marketing, but it has a number of limitations that event organizers need to be aware of. If you’re looking to launch an event and establish a strong, long-term community following, it could be far more beneficial to your business, and your audience, to own your own data and communicate on your own terms. This blog offers insights in the risks involved with promoting your events to your visitors and fans solely via social media and e-mail, and explains why managing and owning your own data is best for your event business.

Measurable Success: 8 Customer Service KPIs That Matter To Your Business

Jan 28, 2021 • Mobile Service Cloud

Making customers happy should be the main goal of the customer service department. We know, customer centricity is nothing new. But do you really put the customer first? To improve your customer service performance, you’ll need to transform data into action. We’ll share 8 KPIs to start using your data and improve your customer service.

Platform Updates: January 2021

Jan 27, 2021 • Platform Features

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The Five SIP Trunking Trends to Watch Out For in 2021

Jan 26, 2021 • Voice

Our Experts Take a Look at the Big Trends in SIP Trunking That Will Drive the Evolution of Communications Platforms in 2021.

Electronic Signature Vs. Digital Signature: How Are They Different?

Jan 18, 2021 • Sign

Gathering pen-and-paper signatures is inconvenient and more difficult than ever in the COVID-19 era, driving the need for electronic and digital signatures. Discover the key differences between electronic signatures and digital signatures in this helpful guide.

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Mobile Service Cloud

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

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