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Extrema Outdoor Belgium combines forces of several products for a unique customer experience

Jul 10, 2019 • Marketing

In June, the Belgian city of Houthalen-Helchteren was completely dedicated to Extrema Outdoor Belgium. The 9th edition was slightly different than previous years. Personalised tickets were used, and a new payment method was introduced. The 60.000 festival visitors were given a brand new experience by combining the strengths and forces of various CM.com products.

How to use the WhatsApp Business solution in Telecom

Jun 24, 2019 • Chat apps

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Telecom sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey?

Harmony of Hardcore and 7th Sunday break records with ticket sales: the 5 learnings

Jun 24, 2019 • Access

Summer is coming which means the festival season of 2019 has started. The first festivals of this year, with CM.com as ticket service provider, have already taken place. What can we learn from events like 7th Sunday and Harmony of Hardcore?

3 Creative uses of the WhatsApp Business solution: engagement & interaction

Jun 17, 2019 • WhatsApp

There’s no denying the popularity of WhatsApp as a communication channel for consumers. But just how can you put WhatsApp to use to engage with them? Check out these creative campaigns that Hellmann’s, X-Travel and Absolut launched. This will surely help tap into your creativity for an engaging campaign with your own WhatsApp Business account.

Platform updates: June 2019

Jun 06, 2019 • CM

Every day, over a hundred developers are working on improving the CM platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

How to use the WhatsApp Business solution in: Travel & Hospitality

Jun 04, 2019 • WhatsApp

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Travel & Hospitality sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey?

Future-proof your business: How will customers find you?

May 21, 2019 • Conversational Commerce

Many companies know the future success of their business depends on the integration of mobile and -more specifically - on the integration of Conversational Commerce. Conversational Commerce promises to close the gap between customer and company using messaging apps. But just what is this Conversational Commerce business all about and why should you care?

CM.com is mobile technology partner Dutch Grand Prix

May 14, 2019 • CM

The Grand Prix is returning to the Netherlands after 35 years. One of the main sponsors of the Heineken Dutch Grand Prix is CM.com. CM.com’s Conversational Commerce to optimise DGP fan experience.

VECOZO offers healthcare providers IDIN and CM Sign for signing agreements

May 09, 2019 • Usecase

VECOZO, the national communication hub for healthcare, uses iDIN and CM Sign in addition to physical identification for contract signing. Below you can read why VECOZO also opts for online identification and electronic signatures for contracts.

Platform updates May

May 06, 2019 • CM

Every day, over a hundred developers are working on improving the CM platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

How to reduce pressure on customer care with the WhatsApp Business solution?

May 01, 2019 • WhatsApp

The WhatsApp Business solution promises to make it easier for customers to contact your company. Great news for companies looking to optimise customer experience. But won’t growing reach by creating presence on WhatsApp put great pressure on customer care? Take out 3 minutes of your time to find out how WhatsApp will actually save time!

Companies worldwide line up for the WhatsApp Business solution: 3 reasons why

May 01, 2019 • WhatsApp

When talking about the WhatsApp Business solution for companies, we’re talking about 3 main benefits: Reach, Engagement and Preference. In this short article, we’ll explain what these mean for your business, and how you can make the most of it.

How to use the WhatsApp Business solution in: Retail & Ecommerce

May 01, 2019 • WhatsApp

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Retail & E-commerce sector. How can retailers benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer experience?

Why invest in payment terminals? The customer already has a payment device in his pocket

Apr 24, 2019 • Pay

What do you always carry around with you? Exactly, your mobile phone. And with this you can now also pay in shops or restaurants. Forget about that costly payment terminal, switch to user-friendly in-store payments via mobile and save more money.

How to build an audience on WhatsApp: 8 tips

Apr 24, 2019 • Tips

WhatsApp has an engagement rate of over 70%. This makes WhatsApp an exceptionally valuable channel to build a relationship with your customers. But how do you make sure people know you’re available on this popular messaging channel? In this article, we’re sharing some tips on how to generate an audience on WhatsApp and optimise the customer experience.