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Jul 09, 2021 • Chatbots

5 Tips to Build the Best Chatbot

A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls, which may prevent your chatbot from providing the most optimal experience. With the tips in this article, you'll create a successful chatbot.

Jul 05, 2021 • Mobile Marketing Cloud

CRM, CDP and DMP Platforms: How Are They Different?

Data management platforms (DMPs), customer relationship management (CRM) systems and customer data platforms (CDPs) can all play an important part in the customer lifecycle, but telling the difference between them can get tricky. Let’s have a look at what they do, how they differ, and what they can do for each business.

Jun 29, 2021 • Mobile Marketing Cloud

8 Hot Topics in Hospitality

The hospitality industry is different from other industries, because the customer experience is thé product. Success is achieved by consistently delivering an excellent customer experience. This is challenging as the wishes of your guests are ever-changing. What is considered an excellent experience today may be different in a year. New trends are developing at a rapid pace and are also influenced by other industries. These days, digital- and physical service are intertwined, with fast and intelligent (self) service at its core. In this blog, we share the 8 hottest topics in the hospitality industry. Some of them are accelerated due to COVID-19, but they're all just as relevant.

Jun 24, 2021 • Sign

How to Ensure a Smooth Candidate Experience Without (Digital) Hurdles

Over the past decade, many organizations have set themselves the task of putting the customer first. But despite the battle for new talent, this principle doesn’t determine how to think and act during recruiting. Process digitization might help to turn the backlog into an advantage.

Jun 03, 2021

Everything Businesses Need to Know About Integrating Instagram Messaging via API

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

live custom apps are the new standard to reach you target audience

May 18, 2021 • Live

Custom is the New Standard in Ticketing

Event organizers often have a high workload. Customizing your ticket shop with your own design and flow sounds like a time-consuming and complex process, so sometimes organizers do not even start. Good news: this is now a thing of the past. It is very easy to built your own (custom) ticket shop, without any coding skills, at no (yes, you read that right) extra cost. Custom is the new standard! In this blog, we will explain how this works.

Mar 10, 2021 • Chatbots

Why 2022 Is the Year to Start With a Chatbot

While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

Mar 03, 2021 • Mobile Marketing Cloud

5 Tips to Optimize Your Mobile Marketing

Marketing isn’t the same as it was 10 years ago, and much of that is thanks to the rise of the smartphone. We are living in an era in which consumers can buy products and services whenever and wherever they are, on their mobile phone. If you want consumers to choose your product, mobile presence is an absolute must to get higher conversion rates and improve customers’ satisfaction.

Jan 18, 2021 • Sign

Electronic Signature Vs. Digital Signature: How Are They Different?

Gathering pen-and-paper signatures is inconvenient and more difficult than ever in the COVID-19 era, driving the need for electronic and digital signatures. Discover the key differences between electronic signatures and digital signatures in this helpful guide.

business-mess-enhances-your-customer-satisfaction

Jan 13, 2021 • Mobile Service Cloud

17 Ways Business Messaging Enhances Your Customer Satisfaction

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

Jan 11, 2021 • Sign

Introducing Sign 2.0: New UX Design for E-Signatures

Bringing you the latest exciting design enhancements, based on current UX insights

Jan 04, 2021 • WhatsApp

WhatsApp Business Policy Update - New Opportunities

WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Make sure to follow the WhatsApp Business Policy to stay compliant. Discover what the new policy means for you.

Dec 30, 2020 • Mobile Marketing Cloud

9 Mobile Marketing Mistakes to Avoid in 2022

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2022.

Dec 29, 2020 • Voice

Why is BYOC Becoming the De Facto Way to Increase Agility, Manage Compliance and Reduce Costs?

Welcome to BYOC. In as little as two clicks you can avoid spending hundreds of Euros and weeks of integrations, extending your choice of SIP Trunk providers.

Dec 17, 2020 • Conversational Commerce

The 10 biggest challenges facing today's customer service manager

Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?