Latest Blog Articles

HALO Messaging AI WhatsApp Customer Data Platform

Avoid Losing One Third of Your Customers in One Day

According to PwC's Future of Customer Experience report, 32% of customers will leave a brand after just one bad experience. Even when they love your brand, 59% will walk away after two bad experiences.

4 minutes read Dec 10, 2021

Customer Experience

What is Integrated Customer Service and what are its benefits?

Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.

6 minutes read Dec 08, 2021

What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

6 minutes read Dec 08, 2021

Engage blog about top ten people skills and working with people in customer service

Mobile Service Cloud

Top Ten People Skills for Effective Customer Service Representatives

Dealing with customers on the phone, through email, or via live chat requires a variety of people skills. A good customer service agent needs the delicacy of a diplomat, the verbal agility of a politician, the empathy of a therapist, and the good nature of a helpful friend.

8 minutes read Dec 07, 2021

SMS

How to Make Your SMS Strategy Succeed

So you wish to set up a SMS strategy for your business? Not a bad idea, considering the 5.1 billion people around the world who are subscribed to mobile services. That's a whopping 67% of the global population within your reach with this powerful communication tool.

4 minutes read Nov 30, 2021

Voice

Why Microsoft Teams Direct Routing Is the Must-Have Solution for Your Business

Microsoft Teams has become a staple of the business world. Part of its boost in popularity is thanks to the fact that working from home became the norm in recent times. That it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles our internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?

4 minutes read Nov 29, 2021

Mobile Service Cloud

The Seven Essential Conflict Resolution Skills for Customer Service Representatives

People typically buy from you because of your note-worthy product, service, or brand reputation. In contrast, they most frequently stop buying from you because of poor customer service.

6 minutes read Nov 22, 2021

Ticketing

CM.com Acquires Appmiral to Expand the Customer Experience With Festival & Event Apps

We’re delighted to announce that, at the beginning of November, CM.com acquired mobile festival & event app platform company, Appmiral. By joining forces, Appmiral and CM.com can fortify a common goal: to take visitors’ experiences to the next level through cutting-edge mobile and ticketing technologies.

5 minutes read Nov 09, 2021

Mobile Service Cloud

Five Management Styles That Build High Performing Customer Service Teams

We’ve identified five distinct management styles that help build high-performing customer service teams - but the most successful managers are adaptive ninjas who can switch between styles!

7 minutes read Nov 09, 2021

Sign

Stop Annoying Your Customers: How Digital Signing Improves Customer Experience

The creativity of your adverts, the design of your website, and the personal touch of your sales team all contribute to your customers’ experience. Providing a great experience helps generate more customers and more revenue. So, when the customer is willing to sign, it just doesn't make sense to deliver a poor experience.

6 minutes read Oct 29, 2021

Live

How Well Do You Know Your Supporters?

Sports marketing is a fast-paced, dynamic discipline. So how do you cut through the noise and keep your supporters engaged for the long haul?

5 minutes read Oct 28, 2021

Mobile Service Cloud

Chatbot vs. Live Chat: which is right for you?

Chat is quickly becoming many customers’ favorite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

5 minutes read Oct 12, 2021

Sign

The top 10 reasons to use Electronic Signatures

We've all hand-signed an agreement or contract, only to have to scan it before sending it via email or post. It's not only a time-consuming process, it's also extremely insecure. Thankfully, there's an alternative.

5 minutes read Sep 30, 2021

WhatsApp QR Code Ideas to Build a Healthy Contact List

When it comes to creating the path of least resistance, today’s technology has it in the bag. Much of the reason for this is because it’s just so difficult to gain and keep customers in this enormously competitive business world. Therefore, making every experience that they have with us a seamless and pleasurable one is pretty important.

6 minutes read Sep 21, 2021

Payments

How to Choose the Right Payment Service Provider

Payment Service Providers (PSP) can benefit your business greatly. They make it easier for you to accept payments from your customers all over the world by offering a platform that can adapt to accommodate multiple payment channels, methods and currencies as your business evolves. Additionally, they can be a more cost-effective alternative to using a payment gateway or setting up a merchant account. But how do you choose the right PSP for your business? Let's discuss the key features to look for and the questions to ask, to help decide which PSP has what it takes to enhance your business and help you grow.

4 minutes read Sep 21, 2021