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11 Benefits of Switching to Electronic Signature Software

Jul 22, 2021 • Sign
Has your business made the shift to using esignatures yet? If you’re curious about the benefits of electronic signatures for your business, you’ve come to the right place. In this blog, we’ll share the benefits of esignatures — plus everything you need to know about CM.com’s electronic signature product.

The Benefits of VoIP for Business

Jul 20, 2021 • Voice
If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 20, 2021 • WhatsApp
The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API

Jul 14, 2021 • Messaging Channels
With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business. 

WhatsApp Business: More Types of Proactive Messages Now Available

Jul 14, 2021 • WhatsApp
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

5 Tips to Build the Best Chatbot

Jul 9, 2021 • Chatbots
A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls, which may prevent your chatbot from providing the most optimal experience. With the tips in this article, you'll create a successful chatbot.

9 Top Marketing Use Cases for Voice Campaigns

Jul 9, 2021 • Mobile Marketing Cloud
What's more impactful than a personal, spoken message? The human voice is one of the most powerful ways to convey information to your customers, supporters, and employees. But how can you do it at scale? Voice campaigns enable you to reach people effectively, boosting engagement and reach while controlling costs.

CRM, CDP and DMP Platforms: How Are They Different?

Jul 5, 2021 • Mobile Marketing Cloud
Data management platforms (DMPs), customer relationship management (CRM) systems and customer data platforms (CDPs) can all play an important part in the customer lifecycle, but telling the difference between them can get tricky. Let’s have a look at what they do, how they differ, and what they can do for each business.

Beyond the Hype: Use Voicebots for Your Service

Jul 2, 2021 • Chatbots
Are voicebots the future of customer service? Many believe so. At the very least, you should consider it. We believe in an omnichannel future of customer service. Make sure you are reachable; on the channel your customer prefers. In this article, we'll show you why a voicebot can also improve your customer service.

8 Hot Topics in Hospitality

Jun 29, 2021 • Mobile Marketing Cloud
The hospitality industry is different from other industries, because the customer experience is thé product. Success is achieved by consistently delivering an excellent customer experience. This is challenging as the wishes of your guests are ever-changing. What is considered an excellent experience today may be different in a year. New trends are developing at a rapid pace and are also influenced by other industries. These days, digital- and physical service are intertwined, with fast and intelligent (self) service at its core. In this blog, we share the 8 hottest topics in the hospitality industry. Some of them are accelerated due to COVID-19, but they're all just as relevant.

How to Ensure a Smooth Candidate Experience Without (Digital) Hurdles

Jun 25, 2021 • Sign
Over the past decade, many organizations have set themselves the task to put the customer first. But despite the battle for new talent on the job market, this principle doesn’t determine the way of thinking and acting during a recruiting process. Process digitization might help to turn the backlog into an advantage.

Platform Updates: June 2021

Jun 23, 2021 • Platform Features
Every day, over a hundred developers are improving the CM.com platform. In this update, you can read everything about the latest changes made to improve your platform experience.

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 3, 2021 • Messaging Channels
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

Platform Updates: May 2021

May 26, 2021 • Platform Features
Every day, over a hundred developers are improving the CM.com platform. In this update, you can read everything about the latest changes made to improve your platform experience.

2021: Trends and Innovation in the Online Payments Industry

May 24, 2021 • Payments
2020 may not have been the year we deserved, but it was the year we got. The global pandemic crashed into the market, bringing change and rapids that lead us right into 2021. Where physical shops and cold hard cash have suffered, e-commerce flourished. Online is where it is at.
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