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17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Mobile Service Cloud
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

Introducing Sign 2.0: New UX Design for E-Signatures

Jan 11, 2021 • Sign
Bringing you the latest exciting design enhancements, based on current UX insights

WhatsApp Business Policy Update - New Opportunities

Jan 4, 2021 • WhatsApp
WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Make sure to follow the WhatsApp Business Policy to stay compliant. Discover what the new policy means for you.

9 Mobile Marketing Mistakes to Avoid in 2021

Dec 30, 2020 • Mobile Marketing Cloud
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

Why is BYOC Becoming the De Facto Way to Increase Agility, Manage Compliance and Reduce Costs?

Dec 29, 2020 • Voice
Welcome to BYOC. In as little as two clicks you can avoid spending hundreds of Euros and weeks of integrations, extending your choice of SIP Trunk providers.

The 20 Highlights of 2020

Dec 23, 2020 • Latest News
What a year it’s been! When looking back on 2020, a lot of people will immediately think about COVID-19 and how we all had to adapt. Of course, this also affected our organization. However, we still look back on some incredible achievements. For CM.com it’s been a great year on different aspects. So, before we countdown to 2021, we’ll take you back to our highlights of 2020 (in random order).

Platform Updates: December 2020

Dec 23, 2020 • Platform Features
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Conversational Commerce
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

How to Improve Employee Engagement With the Mobile Marketing Cloud

Dec 15, 2020 • Mobile Marketing Cloud
Employee engagement is key for numerous reasons. From higher retention, productivity and profit to reduced absenteeism: all important reasons for investing in an engaged workforce. However, keep in mind that employee engagement is not a one-time task to tick off your list. It requires constant attention. How to give it the attention it deserves? With the Mobile Marketing Cloud as employee engagement software.

The Key to Winning Customers for Life

Dec 15, 2020 • Chatbots
Every company needs happy customers to survive in the long term. It’s proven that providing outstanding customer service gives businesses a key competitive advantage which translates to long-term growth. However, the perception of ‘outstanding customer service’ has changed rapidly in the past decade. What has changed and how can companies adapt? Let’s find out.

How to Leverage Conversational Commerce to Capitalize on Changing Customer Needs

Dec 4, 2020 • Conversational Commerce
Messaging apps such as WhatsApp and Facebook Messenger are inextricably linked to our daily lives and offer companies a vast array of opportunities to engage in conversation with the customer. Thanks to Conversational Commerce, you get the most out of these opportunities and, among other things, significantly enhance your customer experience, that is if your organization fulfills some important criteria.

The 2021 Digital Communication Trends That Will Boost Your Business

Nov 25, 2020 • Latest News
Enhanced customer experience has become a non-negotiable for businesses that want to attract and retain customers. As the world continues to move into the digital space, new communication channels and advanced data platforms have created opportunities for organizations to improve their customers’ experience and adapt to new ways of doing business.

The Future of Online Payments: 6 Important Trends

Nov 20, 2020 • Payments
More and more people are paying online, a trend that has only accelerated with the outbreak of Covid-19. One of the most important consequences of this has been that people are increasingly discovering and embracing the ease of mobile payments. Together with Noor Pierik, Group Lead Payments at CM.com, we have compiled a list of some of the important payment trends.

5 Myths Busted For Automating The Customer Service

Nov 20, 2020 • Latest News
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

How Finding the Right Balance Between Technology and Humans Will Improve Customer Experience

Nov 11, 2020 • Latest News
The promise of machine learning is huge. For years now, we are expecting chatbots to take over human responses in live chats. In most cases though, technology isn’t there yet. What we do see, is that the right combination of humans and technology, can lead to valuable efficiency improvements and better customer experiences.
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