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CM.com and GotBot partner to improve customer experience

Oct 14, 2019 • Chatbots

The channels that businesses use to engage with customers substantially impact the way their brand is viewed, and according to conversational commerce platform CM.com, nothing delivers customer satisfaction quite like excellent communication.

Conversational Commerce the main focus during CM Inspires

Sep 24, 2019 • Conversational Commerce

Conversational Commerce will shape the future. But what does it mean and what can you do with it? On Thursday, 19 September the annual edition of CM Inspires took place. Speakers from Albert Heijn to go, Fit For Free and The Tosti Club entered the stage and gave a glimpse of their innovative applications for an optimal customer journey.

Hello Paisa steps into conversational commerce with the WhatsApp Business solution

Sep 16, 2019 • WhatsApp

When it comes to connecting, customers look to businesses who can meet their needs quickly, conveniently and easily. The WhatsApp Business solution empowers businesses to do exactly that while simultaneously improving customers’ experience.

DCS chooses iDEAL QR for collection week

Sep 05, 2019 • Pay

During collection week for the Dutch Cancer Society, 80,000 collectors throughout the country are committed to raising as much money as possible for the fight against cancer.

PSD2 - All your questions answered

Aug 29, 2019 • Pay

The PSD2 is a new and interesting European directive for businesses that will increase the competition in the European payments market. PSD2 breaks the banking monopoly and enables companies to develop financial services for consumers. So what kind of opportunities does this offer you?

Platform updates: August 2019

Aug 26, 2019 • CM

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

How hotels benefit from the WhatsApp Business solution

Aug 20, 2019 • WhatsApp

In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the hotel industry. How can hotels, hostels and B&B's use the WhatsApp Business solution to enhance the customer experience?

How to use the WhatsApp Business solution in: Logistics

Aug 01, 2019 • WhatsApp

In this series of sector related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Logistics sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimising the customer journey?

WhatsApp in the flex market: how recruiters profit from the WhatsApp Business API

Aug 01, 2019 • WhatsApp

Most recruiters are aware of WhatsApp’s potential to interact with job seekers. But WhatsApp is more than just a popular messaging channel amongst your target audience. The WhatsApp Business API also offers great ways to take away some pressure on your staff. Better service and smooth processes. Sounds good? Read how in this short article.

CM.com and Lowlands start mobile payments pilot

Jul 30, 2019 • Events

CM.com makes mobile ordering and payment at Lowlands possible for festival visitors. Under the name Mobile Order, we have set up a pilot together with Lowlands that allows festival-goers to place their drink orders at three bars from the Lowlands Festival 2019 app. After entering the order in the festival app, a QR code appears in the app with which the order can be picked up at the relevant bar. The payment takes place after Lowlands in one transaction. Therefore, wallets and physical coins are not needed at the festival.

CPaaS eBook: The key to successful customer communication

Jul 19, 2019 • Chat apps

Good customer experience leaves people feeling valued and appreciated. It minimizes friction on the path to purchase and maximizes efficiency. Happy customers buy more, they are more loyal and share their experiences with family and friends. That's exactly why good customer experience is everything, but it can't be achieved without effective and efficient communication. CPaaS is primarily focused on enriching customer communication channels - it contributes to a full customer experience, ensuring you can be in contact with your customers any time of the day, via the channel which is most convenient for them. But how is CPaaS growing in the world and how can businesses benefit from this rising real-time communication framework?

Customer Data Platform: Everything you need to know as a marketer

Jul 18, 2019 • Marketing

With a Customer Data Platform (CDP), you are one step ahead of your competitors. As a marketer, you have to respond quickly to the needs of your customers. In this article we explain what a Customer Data Platform is and how it benefits your business.

Platform updates: July 2019

Jul 17, 2019 • CM

Every day, over a hundred developers are working on improving the CM platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The KLM Open: sell 50.000 tickets in 30 seconds

Jul 10, 2019 • Usecase

The 100th edition of the KLM Open golf tournament, also known as the Dutch Open will take place from 12 to 15 September 2019. With 50,000 expected visitors, ticket sales and entrance control should run as smoothly as possible. We talked about this with Demi Schreuder, Project Manager at TIG Sports, who has been organising the KLM Open for the past 16 years. With their innovative approach, nothing should stand in the way of a successful golf event.

Explosive growth Red je Pakketje: Customers first

Jul 10, 2019 • Usecase

A digital platform that grew in three years from an idea to a successful company with 350 employees. Delivery service 'Red je Pakketje' shows how it's possible. By putting the consumer first and by proactively communicating. We spoke to CCO and Product Owner Renno Welberg about the success of this young tech platform.